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James492 09-18-2012 11:05 AM

Stuck faucet cartridge. Need advice (pic encl)
1 Attachment(s)
Hello all,

I took apart the top of a Graff single handle bath faucet to remove/replace the cartridge (faucet was dripping).

As you can see from the enclosed pic, the cartridge is exposed but will not pull out by hand. I 'lightly' used channel locks, but that won't do it. I don't want to damage it if I don't have too. I contacted Graff and all they will tell me is it does not require a puller. :huh:

Can anyone advise me how to get it out without damaging it? I'd really appreciate a tip.

DannyT 09-18-2012 11:11 AM

will the blue ring unscrew out of the faucet?

James492 09-18-2012 11:18 AM

No, it does not turn in either direction. The threads you see are for the nut that screws down on top of the cartridge.

The cartridge does have a bit of a wiggle, but will not move in any direction without more force than I think I would have to use.

I was hoping that there was something stuck or repairable in the cartridge to stop the dripping before I shelled out the $40 + dollars for parts.

orange 09-18-2012 11:27 AM

Don't know if this is relevant to your Graff fawcett, but here is a general video for removing cartridge

James492 09-18-2012 11:31 AM

Thanks for the video link.

I that video he is using a puller. Graff informed that a puller was not required to get the cartridge out.

Any other tips or advice?

orange 09-18-2012 11:43 AM

I am trying to research further. I found this on the Graff site


Is there a warranty on Graff products?
Yes. The Limited Warranty:

Graff products are warranted to the original purchaser to be free from defects in materials and workmanship. The ceramic cartridge is warranted for the lifetime of the product. If at any time a valve mechanism should fail, Graff will provide a replacement part free of charge. This does not include thermostatic, pressure balance, or diverter cartridges. A limited lifetime warranty, for the finish, is provided to the original purchaser. Purchaser should return any defective or non-conforming product to Graff, freight prepaid, after notification from Graff
Did Graff tell you how to remove the cartridge, or a web site to show the procedure?

see also

James492 09-18-2012 12:09 PM

First, a big thanks for the link to Graff's warranty info. I'll contact them directly about getting the cartridge replaced without charge.

No, the Graff website does not provide any instruction on removal. My contact there only informed me that a puller was not needed.

DannyT 09-18-2012 12:42 PM

in their exploded picture it looks like they call that blue piece the cartridge nut. i don't know what model you have so i just looked at one that was similar.
here is the link to the pdf files. i had to open two of them. the exploded picture and the parts list aren't combined in the same file

James492 09-18-2012 12:53 PM

Mine is the Graff Perfeque G-1700-LM3

I looked at the diagram and its similar to mine. The nut you are referring is brass and I already removed it. It goes on top of the cartridge.

NitroNate 09-18-2012 12:54 PM

should be the retainer nut, not sure why it is round like that. maybe soak it in lime-away over night to break loose any deposits that might be causing it to stick. it definitely should screw off with channel locks.

James492 09-18-2012 12:56 PM

Yes, that nut was already removed. It unscrewed easily. Now, to get that cartridge out

NitroNate 09-18-2012 01:42 PM

oh, well then the cartridge should just pull out. the retainer nut holds the cartridge in place. it's probably just stuck from deposits and crap from the water. soak it in lime-away, and just keep working/wiggling it till it pulls out. i know you don't want to damage it, but my guess is it is just stuck. maybe wrap the blue part with electrical tape before clamping some pliers on it and yanking.

orange 09-18-2012 02:13 PM

1 Attachment(s)
I asked Graff - but not sure they really answered the question. You have the fawcet and cartridge to test this.

Link is

James492 09-18-2012 02:48 PM

Wow, thanks for digging that up! I can see that the cartridge is not held by anything other than the nut I removed. I think I'll just have to put a little more muscle into pulling it out.

Thanks again for the heads up on the warranty. Looks like Graff will supply a cartridge at no charge!

SeniorSitizen 09-18-2012 04:39 PM

Consider turning the water back on momentarily using the water pressure to remove it or assist you pulling. You might suspend a towel over it in case it comes flying out. :thumbup:

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