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Old 05-02-2013, 10:29 AM   #1
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STATE water heater failures

I just went through my 2nd STATE water heater in 7 years. Leaking internally. I called the manufacturer and because the 2nd water heater was a warranty replacement, they go off the install date of the first water heater. So even though the water heater is only 2 1/2 years old i'm SOL. F*** STATE WATER HEATERS! Rant over.

Anyway, it is a gas water heater and there is a water softener in the loop. The teenage girl on the phone at the manufacturer, who knows nothing about water heaters (ok, rant really over this time) suggested that the water softener was the cause of the problem. I am in Las Vegas and the water here is from the Colorado river and is really hard so I can't imagine that the water softener is harder on the equipment than straight city water. Although water heaters in these parts usually last through the waranty period, 2 1/2 years is very premature and abnormal.

Some other possibly useful information: 50 gallon residential, natural gas natural draft, only 2 adults live in house, house is only 7 years old.

So my question is, can a water softener really be that hard on a water heater? Or is there something else I can look at?


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Old 05-02-2013, 10:36 AM   #2
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Did you pull the anode and look at it? Also, what is the water pressure in your home? What is your PH? State has been around for a long time. I agree with you, something is not right.


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Old 05-02-2013, 04:02 PM   #3
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alot of factors involved in why water heater mentioned softner? pressure...expanison tanks.....more information is needed..ben sr
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Old 05-02-2013, 04:06 PM   #4
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I'd check the condition of the anode first. On some, you may need to remove the top cover or cut a hole in it, to get to the top of the anode.
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Old 05-02-2013, 06:08 PM   #5
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Anode wasn't too bad. When I drained the water heater there was hardly any sediment that came out which is rare around here. Then toward the end of draining the tank tthere was quite a bit of rust, at least I think it was rust. Other than that the thing looked brand new still.
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Old 05-02-2013, 10:22 PM   #6
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Many years ago i did warranty work for the old Mor Flo water heaters a cheap water heaters as standard go, i found that 90 percent of the failure where installation related. I still use state every once in a while, no call backs as of today.



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