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Old 06-01-2013, 07:00 PM   #16
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I found one on ebay, stated that it is new in the box, but was skeptical, due to the picture.

Go through that classroom training manual that I posted, and try the reset that I also posted. Personally I would forget Sears, and just purchase the control unit, replace and hope it is not something else.

Now of course, you could sell the unit as is, and just go get a 40 gallon for $300 before tax at Lowe's|0 Then when you get this one fixed by Sear's, use the other as storage. has the valve unit assembly for $249, which is less than going out and getting a new water heater that I posted above.


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Old 06-01-2013, 07:41 PM   #17
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LOL Great minds stink alike. I just ordered the new valve/Control board from Pex Supply. I like PexSupply a lot and I can do all the prep work while I wait (and stink) for the new unit to get here, probably Tuesday AM or even Monday AM knowing them. Im leaving the service call to Sears in place and when the guy shows up Im going to hand him the old one and have him give me the replacement for backup, assuming he brings one with him on the truck. Ill pay him for an hour and we all come out ahead. Well as ahead as you can be when your in my position.

This cured me forever of buying from a second tier seller like Sears. If I had bought it from a plumbing supply, it probably would have been a different story. I went through 4 people on the phone, got put on hold for over an hour and a half all to no end. Just not worth it.

I agree with Sears going down the tubes. How can they expect people to go a week or more without hot water?

I used to do additions for people and I always bought all my appliances from a small business located in my home town. Anyone that ever had a problem with any appliance that I bought and installed had a service technician out to their home within hours. The owner of that business knew how to take care of his clients. When the people I did the additions for called to thank me I told them to thank Adam by buying your appliances from him. His business is still going strong after 50 years because he treats people like he wants to be treated, and you don't have to press 1 for English when you call his shop.

Thanks for all your help Greg, let me know if I can return the favor.
" Most people would rather die than think, and most do " Bertrand Russell

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Old 06-01-2013, 07:45 PM   #18
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Anytime. I figured that you could not do the time to find the info on troubleshooting, and I got lucky through some creative searching on yahoo, to find the training pdf.


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