Price Pfister Parisa Shower Anti-scald Valve Fails To Scald Position - Plumbing - DIY Home Improvement | DIYChatroom


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Old 01-12-2011, 08:53 PM   #1
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Price Pfister Parisa Shower Anti-scald valve fails to scald position


My California code, i had to install an anti-scald valve in my stand-alone shower. I chose the Price Pfister Parisa single handled faucet that has a plastic mixer valve in the unit behind the handle assembly. There are no adjustments...it works or it doesn't. It is a thermostatic type mixer. My problem is that it worked fine for 3 yrs and then suddenly failed to the full scald position. Playing around with the temp selection via the handle sometimes worked, but the problem deteriorated to point all i could get was full cold with handle barely on or full scald, handle at any other position. When i removed the mixer for troubleshooting i notices a tiny rubber o-ring on the hot side had broken. The cold side o-ring was still intact. The o-rings are really tiny...read not a good design IMO. Anyway PP sent me a new one under warranty and problem was fixed for two yrs. Last week, the valve failed to scald again and my wife and i are using the guest shower until PP can be contacted again. Is anyone else having problems with these Federally mandated anti-scald valves??? My biggest problem is the valves are failing to the scald position....what good is that???

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Old 01-28-2011, 01:40 PM   #2
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Price Pfister Parisa Shower Anti-scald valve fails to scald position


Hello,

We're sorry to hear about the problem you’re experiencing with our product. We want to address this issue quickly, but our Consumer Service Team needs some additional information to proceed.

Please provide:

* The model number of the product. If you do not know this, please follow these directions: http://www.pfisterfaucets.com/do_it_...lf/how_to.aspx
* Any other specifics on the issue you’re experiencing
* A method to contact you (ex. email, phone, etc.)
* Best time for contact (ex. mornings, evenings, etc.)
Please send this information to us at pfistersocial@bdhhi.com.

We apologize for your inconvenience and look forward to resolving this matter as soon as possible.

Sincerely,

The Pfister Team

Pfister is a part of the Stanley Black & Decker Hardware and Home Improvement (BDHHI) Group.

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