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Old 09-29-2009, 06:56 AM   #1
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Need Pro advice toilet


I still don;t have an answer to my water leak, hopefully a pro will chime in. I noticed a few weeks ago the water running for a few seconds in my new toilet, it seems as though water was slowly leaking through the rubber flapper inside the tank, so Kohler sent me a new flapper, it did the same thing, now they want to send me a new rubber gasket that goes between the bowl and tank, but I was thinking about that? WHY? the water is not leaking from between the bowl and tank?>this makes no sense to me. I checked the seal on the tank, no debri al clear, what do you think is causing the water to leak? Thanks..Gary

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Old 09-29-2009, 08:53 AM   #2
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Need Pro advice toilet


Kohler may feel that the sealing surface could be warped or otherwise distorted and allowing the water to seep through. In cases like this, it would be hard to detect the exact location of the leak. At least they are helping with the problem.

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Old 09-29-2009, 08:56 AM   #3
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Need Pro advice toilet


I just found out form a co worker that the rubber flapper SITS on the rubber gasket between the tank and bowl. now that makes sense. my bad
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Old 09-29-2009, 09:19 AM   #4
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Need Pro advice toilet


Try checking the lift chain (chain going from the trip lever to the flush valve). Sometimes they are adjusted to tight and are causing a slight lifting of the flush valve (flapper).
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