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Old 03-26-2010, 04:49 AM   #16
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Musty water from water softener


Not sure but probably only the cold. I only smell it in the smallest of three bathrooms which is located directly above the softener and the first place in the house the water goes to.

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Old 03-26-2010, 05:26 AM   #17
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Musty water from water softener


Get a couple of friends to give it the sniff test. It may be Hs and your nose can't differentiate the smell. If it's a sulpher smell then you will have to treat after the softener (or live with it) Otherwise, if it is musty you can bypass the filter ( do not run chlorine through the resin bed) and then chlorinate and flush the piping.

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Old 03-26-2010, 08:12 AM   #18
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Musty water from water softener


Several others notice the same smell. All the plumbing is new cpvc as the bathroom was remodeled a year ago. Do you think the brand of salt being used for the brine could be the problem or that using potassium chloridre would make a difference?

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Old 03-26-2010, 11:09 AM   #19
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Musty water from water softener


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Several others notice the same smell. All the plumbing is new cpvc as the bathroom was remodeled a year ago. Do you think the brand of salt being used for the brine could be the problem or that using potassium chloridre would make a difference?

Does the smell go away if the softener was put into a bypass mode?

If bypassing the softener the smell goes away then a cleaning bath with bleach, iron out or some other resin cleaner would be in order.. just using them as per the information on the side for the iron out or resin cleaner.. and the unit going through a few extra cleaning cycles about 6 hours apart should clean up the resin...

Using some chlorine or bleach to clean the resin is not going to shorten the life of the resin that much. It will be used like the salt, pulled in run through and then flushed out of the softener.

If the smell does not go away with the softener in bypass... then a carbon filter is going to be needed... either block 4"x20" or full tank much like the softener.

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Old 03-26-2010, 11:41 AM   #20
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Musty water from water softener


The smell goes away when the softener is put in bypass. I have been to Lowes and Home Depot and they have never heard of resin cleaner. Is there another name for it?
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Old 03-26-2010, 11:47 AM   #21
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Musty water from water softener


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Originally Posted by rar View Post
Several others notice the same smell. All the plumbing is new cpvc as the bathroom was remodeled a year ago. Do you think the brand of salt being used for the brine could be the problem or that using potassium chloridre would make a difference?
If the odor was caused by the softener you should have the odor all over the house.

The type or brand of salt should not be causing any odor.

The CPVC won't either.

The odor could be coming from the sink drain or the sink's overflow. You could take the trap off the sink and clean it out.
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Old 03-26-2010, 11:54 AM   #22
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Musty water from water softener


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The smell goes away when the softener is put in bypass. I have been to Lowes and Home Depot and they have never heard of resin cleaner. Is there another name for it?
From a company called Pro solutions there is
A) Pro-Softener Mate
B) Pro-Res Care
they may or may not be at the Box stores like Home Depot or Lowes.. might have to find a Water Treatment company that has them..
There are a few others out there, but a search of those 2 should turn up some others that are on the same path.
It does look like some thing got into the system that is now giving you the smell.. it is not there when the system is off and there when it is on...
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Old 03-27-2010, 12:06 PM   #23
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Musty water from water softener


IMO a resin cleaner rarely gets rid of an odor in a water softener but a good resin cleaner for rust in a softener is Iron Out or Super Iron Out found in most grocery stores (detergent isle) or any hardware store or wherever softener salt is sold.
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Old 01-18-2013, 02:52 PM   #24
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Musty water from water softener


I have been having the same issues - it is in the hot water only - moved into a house that had been vacant for a year - thought it was the hot water heater - drained that thinking it was bacteria in the heater and had a large amount of calcium deposits - ended up replacing it because it needed to be done, but that did not take care of the problem - now we think it is the water softener. I am trying to trouble shoot as well. On city water. It is definitely almost a rotten egg smell but only from the hot water tap and from all taps, kitchen, bath, tub. Got better with the new hot water heater but now after a week I smell it coming back so think it must be the water softener. Unfortunately I just filled the brine tank (?) with salt pellets and do not know much about water softeners - first time owning one and husband just deployed for 13 months so I am doing this blindly.

So should I try to do as you advised and do the 1/3 cup bleach diluted with water? I have a rain soft and no manual. I see a regeneration button - is that what I hit for the cycle?
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Old 01-18-2013, 02:58 PM   #25
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Musty water from water softener


You could use about a cup of the bleach down into the 3-4" tube that is in the salt tank and then start the regen on the softener control and let it go through the full cycle.
If the water gets better with out the softener on line, ie moving the bypass handle on the back side of the softener then it is the softener , if after taking the softener off line or out of the water stream the water does not get better then it is not the softener.

One thing that can go bad are the lines from the angle stops under the sinks to the faucets in the sink, I have seen customers replace them and the water clears up.
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Old 01-18-2013, 03:01 PM   #26
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Musty water from water softener


sorry, just saw page two of this thread - I will also need to figure out how to bypass and see if my smell goes away - I see that on the back of my unit but don't know how to do it
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Old 01-18-2013, 03:09 PM   #27
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Musty water from water softener


The bypass is either metal with a single handle that when in service is between the in coming and out going lines or it is plastic with two little handles.
If the metal then that handle will be moved so that the other end that is pointing to service shows that is it pointing to bypass and it could be hard to move if it has not been moved for some time.
If it is the plastic each one will move 90degrees, best to put a light on it and one should see that each handle can be moved from where it is clock wise when looking down from the top.
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Old 01-18-2013, 03:23 PM   #28
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Musty water from water softener


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Originally Posted by rmsully View Post
I have been having the same issues - it is in the hot water only - moved into a house that had been vacant for a year - thought it was the hot water heater - drained that thinking it was bacteria in the heater and had a large amount of calcium deposits - ended up replacing it because it needed to be done, but that did not take care of the problem - now we think it is the water softener. I am trying to trouble shoot as well. On city water. It is definitely almost a rotten egg smell but only from the hot water tap and from all taps, kitchen, bath, tub. Got better with the new hot water heater but now after a week I smell it coming back so think it must be the water softener. Unfortunately I just filled the brine tank (?) with salt pellets and do not know much about water softeners - first time owning one and husband just deployed for 13 months so I am doing this blindly.

So should I try to do as you advised and do the 1/3 cup bleach diluted with water? I have a rain soft and no manual. I see a regeneration button - is that what I hit for the cycle?
If the odor is in the hot water only, it's the water heater allowing IRB or SRB (iron or sulfate reducing bacteria - they are harmless) to thrive in the water heater. They use material off certain types of anode rods to create H2S gas.

Raising the temp on the heater to 140f for an hour kills all bacteria in the heater. Just don't let anyone use the water and get burned. You could shut the outlet valve on the heater if there is one.

If the odor is in both hot and cold water, do the bleach in the salt tank water thing and then do a manual regeneration by pushing that button etc..
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Old 01-18-2013, 03:25 PM   #29
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Musty water from water softener


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Originally Posted by Akpsdvan View Post
You could use about a cup of the bleach down into the 3-4" tube that is in the salt tank and then start the regen on the softener control and let it go through the full cycle.
If the water gets better with out the softener on line, ie moving the bypass handle on the back side of the softener then it is the softener , if after taking the softener off line or out of the water stream the water does not get better then it is not the softener.

One thing that can go bad are the lines from the angle stops under the sinks to the faucets in the sink, I have seen customers replace them and the water clears up.
I just looked inside my water softener - I assume you mean by the tube you mean the white plastic cylindrical tube - it has a cap on it with a thin black rubber tube running out of it? I pull the cap off of it and pour the bleach down that?
I had some handymen replacing the hot water tank and they put new salt pellets in for me - right now I think the tank is "online" both valves (?) not sure what you call them are horizontal (not perpendicular) to tank. They put four bags of salt in and filled the tank almost to the top but there is no water covering them. Shouldn't there be water covering the top of the salt?

Thank you for allowing me to ask questions. I am trying to educate myself and learn to troubleshoot myself. The previous owners bought the system and owned it, but when I called the company when we moved in over a year ago they told me ownership didn't transfer. I had them come service it once and they told me it was fine. It is just now I seem to be having this rotten egg smell resurface.
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Old 01-18-2013, 03:32 PM   #30
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Musty water from water softener


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If the odor is in the hot water only, it's the water heater allowing IRB or SRB (iron or sulfate reducing bacteria - they are harmless) to thrive in the water heater. They use material off certain types of anode rods to create H2S gas.

Raising the temp on the heater to 140f for an hour kills all bacteria in the heater. Just don't let anyone use the water and get burned. You could shut the outlet valve on the heater if there is one.

If the odor is in both hot and cold water, do the bleach in the salt tank water thing and then do a manual regeneration by pushing that button etc..
Thank you, I just raised the temperature to 140 degrees. the old hot water heater did need replacing, but I was surprised that the smell did continue even with a new hot water heater. The handymen did flush the pipes with bleach but only with the old hot water heater, not once the new one was installed. Could I already have bacteria in the new hot water heater?

Thank you again for letting me ask questions.

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