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Old 02-26-2012, 11:02 AM   #1
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I have a R&M water group sn 70124A water softener


When I moved into this house a year ago it seemed to be working - at least I needed to replace the salt. I have not replaced salt in at least 3 months and it's still full. How do I test to see if it's working? I removed quite a bit of salt awhile ago and made sure the control panel was working. I have no idea where to begin with testing this. Thank you! Crystal

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Old 02-26-2012, 12:30 PM   #2
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I have a R&M water group sn 70124A water softener


Any way that you could post a photo?
R&M used a few different valves, digital and non digital.

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Old 02-26-2012, 01:02 PM   #3
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I have a R&M water group sn 70124A water softener


I wasn't sure what picture you'd want - here is what I took.
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I have a R&M water group sn 70124A water softener-water-softener.jpg   I have a R&M water group sn 70124A water softener-water-softener1.jpg  
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Old 02-26-2012, 01:46 PM   #4
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I have a R&M water group sn 70124A water softener


That is the Erie valve.
It is a starting point.
Looks to be a meter set up.
The biggest reason for no salt use is a crust that forms in the salt tank so that the salt below the crust is used but the salt above is not able to drop down to fill in the hole left by the salt getting used.
Here is a link to a valve that looks to be really close to yours
http://www.watersoftener-parts.com/s...nuals/2001.pdf

Last edited by Akpsdvan; 02-26-2012 at 01:56 PM. Reason: adding link
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Old 02-26-2012, 02:38 PM   #5
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I have a R&M water group sn 70124A water softener


Do I need to remove all of the salt to fix this? I know I saw something online that talked about testing to make sure there was pressure. Something about the line in the brine tank? I can't find that link and am not sure what I need to remove to test?
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Old 02-26-2012, 03:13 PM   #6
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I have a R&M water group sn 70124A water softener


Take a metal rod and push down through the salt.
Another idea would be to take a rubber mallet and bang on the side of the salt tank, if there is a bridge or crust more times than no a few
good bangs will break it loose enough for salt to drop.
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Old 02-26-2012, 03:41 PM   #7
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I have a R&M water group sn 70124A water softener


OK in the brine tank there is a cylinder in it. If I push down on the lever inside - shouldn't water come out? Right now that's not happening.
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Old 02-26-2012, 04:02 PM   #8
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I have a R&M water group sn 70124A water softener


Then that is good.
When the system is in service , ie water getting treated there should be no flow into the salt tank.
What you where dealing with is the float assembly in the brine well and has NOTHING to do with a salt crust or salt bridge.
The crust or bridge needs to be broken up so that the salt can be dissolved into the water.
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Old 02-26-2012, 04:57 PM   #9
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I have a R&M water group sn 70124A water softener


We just did that and the salt went down about a foot...so clearly was what you said! Thank you so much. I bought a water test kit (strips) from home depot today. Should I wait a few days to test? How will I know that it is working properly? Thanks again for taking the time to help me! I really appreciate it!

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