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Old 07-14-2010, 05:44 PM   #31
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Hydro-jetting gone bad


I know what you're going through. Unfortunately I've seen it all too often. So speaking of that $30K repair, you should call them back, pretend like you've reconsidered, and have them write up a bid for you, what all the 30K entails, etc. That much more ammo you'll have when you go to court.

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Old 07-14-2010, 05:49 PM   #32
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Hydro-jetting gone bad


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I was also able to see where things broke apart.
You mentioned the rest was "smooth, open, and clear". Does it look like you could maintain it? And did the broken part look very severe to you? Did they record it and give you a copy?
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Old 07-14-2010, 07:52 PM   #33
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Hydro-jetting gone bad


I'm pretty sure they know any future business is NOT happening. As far as the sewer line goes....it looks in great shape, with the exception of the broken trap. It was obvious that it needs replaced. There are pieces missing from the breakage.
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Old 01-09-2011, 12:08 PM   #34
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Hydro-jetting gone bad


Just a few tips about hydro jetting for the problems mentioned. We specialize in Hydro jetting for the past 10 years. There are a hundred variables that can cause various issues. A pro at hydro jetting anticipates this. Anyone who owns any type of hydro jetting machine is going to tell you that he is a pro at it and has the best machine for the job, after all they want the job. Don't believe it. There is a huge difference between a plumber that hydro jets once in a blue moon with a substandard machine and a company that specializes in hydro jetting alone using the proper equipment.
If the floor drain was the only drain with issues, then the tech went through the proper drain. The next step would be the nearest available clean/out. When we hydro jet, we alway ask the homeowner to check and listen signs of any trouble while we are jetting if we don't have a second tech on site. It is not uncommon for water to spray out of downstream drains as you jet depending on the way the lines are plumbed. A gallon can of paint or something similar on top of the drains keeps everything off the walls and ceilings.
The fact that a great deal of sand/debris was brought up out of the drains tells you that either sand and dirt have been pushed down the drain over time by washdown or that there is the possibility that there is broken pipe under the ground.
You can't use a cable machine to remove dirt or sand out of a line. The only option at that point is to hydro jet. The difference is that a skilled tech can usually tell pretty quickly if the line is broken or just impacted with dirt. There is definitely a "feel" to the way the hose travels through the pipe. It is a tricky situation because with broken pipe, it is very easy to get stuck in the line requiring a dig.
The fact that the plumber ran out of there fast tells you that he expects to be sued for damages.
They should have been able to tell you if the line is broken or just impacted with debris. He should have been able to tell you if all is well now or needs followup becuase the line may be broken. The rub or downside is that it is crucial to try and deal with reputable vendors that come with a pedigree because it is really easy to say that the line is broken and needs a $2,000 dig when it may not or they may not be skilled enough to truly know the difference.
You may not be able to get a camera through the trap on that drain. Usually 2 inch is hit and miss and if it smaller or older with corrosion it wont go. Ridgid makes a new very small sewer inspection camera that may make it but many contractors may not have it yet. We have tips of questions to ask and how to get your moneys worth on our blog and our website. Search for Superjet sewer and drain cleaning and superjetdrains all one word. There are some great stories on our blog. If anyone needs specific help, email us and we will do what we can to answer any questions. Superjetdrains
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Old 01-09-2011, 04:08 PM   #35
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Hydro-jetting gone bad


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