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Old 07-05-2010, 02:58 PM   #16
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Hydro-jetting gone bad


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OK, I just shut the electricty AND the gas supply to OFF.
Better safe than sorry. I assumed the water had distinguished the pilot light. If everything is dry now you should just be able to re-light it and heat water again. No problem with that unless there was damage to electrical.

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Old 07-05-2010, 03:11 PM   #17
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Hydro-jetting gone bad


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OMG...I didn't think I could feel worse about this, now I do! But, I am so thankful to get opinions and comments. Wow, what if there is damage to my line?
Don't mean to make you feel any worse. Just trying to be realistic.

When was the house built? Where are you located? Up until about the mid-70's sewer pipe was made of typically just a couple common materials. Either clay or bituminous fiber (aka orangeburg). The problem with the line could be minor or could mean entire replacement. Either way will likely require some type of excavation. Just let the plumber run a camera down the line to determine what kind of pipe it is and condition. If the plumbing company tells you something extravagant or astronomical you may want to get a second opinion. If the line is clay you may have a chance at a spot repair to fix the break. If it's orangeburg, I would recommend replacing the entire line for peace of mind. If the jetter didn't make it all the way to the street, the camera won't either. So basically you'll be locating the bad spot, then you can only speculate about the condition beyond that point.

PS - Did you try calling? I had a missed call today from a (724) area code.
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Old 07-05-2010, 10:02 PM   #18
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Hydro-jetting gone bad


Thanks for getting back. I will post again with an update after another plumber checks things out.
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Old 07-05-2010, 10:13 PM   #19
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Hydro-jetting gone bad


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Thanks for getting back. I will post again with an update after another plumber checks things out.
You're welcome. Please do. I'm interested to see how it turns out.
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Old 07-06-2010, 09:06 AM   #20
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Hydro-jetting gone bad


LateralConcepts...yes I did try calling. I checked out your website and obviosuly felt you would be someone to ask a few questions.

We were told our line is terracotta...the outside anyway. They did a camera to the outside line. There were not any breaks, but they told us the line is old and should be replaced. The water did run to the street, but we were told there were some "damns" along the way. The house was built in 1977. They also said they could do a "line in a line" which would prevent the expense of digging. The cost would be $30,000.00 for 50 feet. I thought that was crazy!

The never did a camera to the inside part of the line.

Over the past day I've spent time researching this company. Over 2600 complaints against them. Another plumbing company is even suing them. Apparently they bought 180 domains that were very similiar to other plumbers to direct internet searches to them. Everything about this seems unethical. They apparently charged a senior $1300 just to remove a faucet. Anyway, I'm not saying any of this is fact..it's just what I have read.

And yes, it is facing the reality of all of this that is making me feel worse. I'm very disappointed in this company. They should have taken precautions so none of this would have happened, like doing a camera first, having someone watch the drains inside, etc.
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Old 07-06-2010, 10:04 AM   #21
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Hydro-jetting gone bad


$30K!? Holy !!! (pardon my language) You've gotta be kiddin' me! The company I used to work for was very competitive and we would typically charge between $3-8K for a line replacement. There are several different methods and vary based on the situation.

  • Conventional excavation - trench it all the way and lay new PVC
  • Bursting - pull new pipe underground with hydrolics
  • Perma-Liner - blow resin fiberglass liner inside pipe to seal joints

Worse case scenario I had ever seen was about $22K. Major project! The customers line ran down the driveway, turned, then went about 100' down the city street before tying in at a manhole in the center of a major arterial. Required traffic revisions/planning, and tons of asphalt work.

Did they charge you for the camera? Many plumbing companies will charge very little or nothing at all to run the camera. Because they only hope to make the "big sale". Did you watch while they were running the camera? What did it look like to you? Terra Cotta Clay pipe has bell and spigot type joints about every 3'. Over time they can become seperated or offset allowing water/sewage to leak into the yard, either allowing root intrusions or offsets/low spots can catch solids eventually causing a blockage.

Without seeing it myself it's difficult to say whether a replacemnt is necessary or not. That also somewhat depends on you. Even if you could maintain the line for another 20 years, is that what you really want to do? Replacement may give you more peace of mind knowing that; unless abused, this would most likely never happen again. On the other hand, most people don't have an extra $5, 6, 8, 10K laying around to throw at a repair like that.

If you plan to "maintain" the line - Best bet would be to put in a clean check and an outside cleanout

If you plan to fix the line - Best bet would be to first get an unbiased opinion then do some research on reputable companies in your area. Get a few bids and go from there.

Feel free to call me again if you'd like. If I don't answer leave a msg and I'll get back to you.
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Old 07-06-2010, 10:13 AM   #22
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Hydro-jetting gone bad


Marieb -

Where are you located? I'm on Pacific time FYI
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Old 07-06-2010, 11:03 AM   #23
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Hydro-jetting gone bad


Hi MarieB, Some companies go to a job just to upsale whether you need it or not. Other companies just want to fix your problem correctly. Usually there are a couple of different options depending upon budget and/or severity of the problem. The first thing I would do do in your case is to cable the line all the way to the city main then camera the entire line Looking for root intrusion, offset/broken clay line, or low spots that are creating problems or a tap at the city main that might of shifted. A lot of plumbers can make you a video of your line and will explain what they see. If your plumber can't or won't you can always fire him and find one you can work with
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Old 07-06-2010, 03:03 PM   #24
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Hydro-jetting gone bad


Here's a link I thought you would appreciate. Watch the video and listen to what the plumber says at the end. Sounds like what you're dealing with.
http://www.kdvr.com/videobeta/d09185...or-home-buyers
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Old 07-14-2010, 02:57 AM   #25
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Hydro-jetting gone bad


OK, I can't sleep because of this whole mess. Another company did a camera to check my lines. My trap in the floor drain in the garage is now broken. Any idea how much that costs to replace? I'm getting an estimate this Thursday, but would like to get a rough idea so I'm not shocked.
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Old 07-14-2010, 08:56 AM   #26
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Hydro-jetting gone bad


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OK, I can't sleep because of this whole mess. Another company did a camera to check my lines. My trap in the floor drain in the garage is now broken. Any idea how much that costs to replace? I'm getting an estimate this Thursday, but would like to get a rough idea so I'm not shocked.
If it is the fault of the guys that water blasted everything, I would be more concerned knowing it they are going to pay to fix their damages without fighting you on everything.

You need to get written documentation of the damages as well as their opinion as to it being new or old and if the water blasting could have caused it. If they recorded the video, that would be good to get a hold of as well. You know the old phrase: a picture is worth a thousand words.

and since I don't do plumbing (at least as a paid trade) can't give you much direction on the price.
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Old 07-14-2010, 09:14 AM   #27
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Hydro-jetting gone bad


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Originally Posted by marieb View Post
OK, I can't sleep because of this whole mess. Another company did a camera to check my lines. My trap in the floor drain in the garage is now broken. Any idea how much that costs to replace? I'm getting an estimate this Thursday, but would like to get a rough idea so I'm not shocked.
Marieb -

I'm still a bit confused when you say trap in the floor drain. Are we talking about a clean out for your main line or a floor drain? Can you take a picture?

Also, was it another "plumber" or "plumbing technician" that sent a camera down the line? Did they run the camera through the main line all the way to the street?

I think you have bigger problems than a broken trap in the floor drain. I'm guessing you did some homework about the plumbing company you have chosen after your first round. There are plenty of reputable companies out there. Unfortunately however, this sort of thing happens all the time. For a plumber that doesn't do big excavation work, to come in and say you have a broken trap under a floor drain, is an easy way to turn a camera job into a 8, 12, 14 hundred dollar job. Jack hammer the floor, replace the trap and drain, repair the concrete, collect a check, and hit the road.

What city are you in?
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Old 07-14-2010, 09:53 AM   #28
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Thanks for responding.

It was a highly reputable "commercial" company. The plumber was a master plumber and very professional. He put the camera down the floor drain in the garage.....after first cleaning out good size pieces of broken something/pipe. Yes, he did run the camera all the way to the street. He even ran the camera from the floor drain in the laundry room. He spent a lot of time running water and following its path with the camera as well.

I called the company back that causedthis whole mess. I explained the situation and asked if the bill should be sent to them or should I pay and then get reimbursed? They said they would have to call me back.

Pittsburgh
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Old 07-14-2010, 10:39 AM   #29
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I'm guessing you were watching over his shoulder. So what did it look like to you? What was his proposal?

As far as the initial plumbing company goes, you probably won't get any money from them unless you go to court.
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Old 07-14-2010, 05:37 PM   #30
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Yep, I was watching. Everything looked pretty smooth, open and clear. I was also able to see where things broke apart.

I've since heard/read horror stories about the company that did the damage. I'm not alone. I'll be getting legal advice tomorrow. Something needs to be done. They cannot continue to do business this way. It's just wrong. They are so dishonest...trying to sell me a repair I didn't need for $30,000.00!!!!!!!!!!!!

I just learned last night that they set an apartment on fire using a blow torch to try to melt a frozen pipe (during the winter).

Anyway I'm still waiting for the insurance company to approve the fee for the painter. They approved the painting of two rooms, but now I have to wait if the price is acceptable. Oh, such a mess : (

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