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Old 10-27-2014, 07:17 PM   #1
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Hot water stinks


My company sold an electric water heater to a customer and 2 weeks after it was installed, they called us in as the anode rod had caused the water to smell. We replaced the anode with an upgrade from the manufacturer as to keep the warrenty valid, but 2 weeks later, they called again with the water smelling bad again. When I replace an anode, i drain the heater after cooling the tank with a flush, then add a gallon of bleach while refilling and chlorinate the hot water lines throughout the building to kill any remaining bacteria. This is the first time the upgraded rod has failed to solve the problem in my experience. Now the manufacturer is staing voltage spikes or lulls may be responsible for the rod failing. Has anyone experienced this and if so, what is the science/ explanation as to how voltage affects the rod?

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Old 10-27-2014, 07:41 PM   #2
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Hot water stinks


Are we talking well water here or domestic water from a city municipality? Also is there a water softener involved here? Electric or gas hwh? Thanks.

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Last edited by jmon; 10-27-2014 at 07:58 PM.
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Old 10-27-2014, 07:56 PM   #3
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Originally Posted by karin els View Post
Now the manufacturer is stating voltage spikes or lulls may be responsible for the rod failing. Has anyone experienced this and if so, what is the science/ explanation as to how voltage affects the rod?
I suppose it's possible for a stray voltage, loose neutral, or ground to prematurely cause anode rod failure. Idk. However, it seems there would be other electrical issues wrong with the house as well. Have an electrician rule out any bad wiring/breakers, shorts, etc. as a cause. Just a suggestion.

I can't explain the science or theory behind it, others will be along with more advice/suggestions. Thanks.

Last edited by jmon; 10-27-2014 at 08:03 PM.
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Old 10-27-2014, 10:04 PM   #4
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Hot water stinks


The customer has a well, with a softener, and as my original post said, it is an electric hwh.
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Old 10-27-2014, 10:06 PM   #5
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jmon, I have the electric service provider putting their device on the customers meter to record all of the electric variences. They were more than happy to offer to help, and I am looking forward to seeing what they find here in the next couple of days.
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Old 10-28-2014, 06:57 PM   #6
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Perhaps install a powered anode this time.

http://www.waterheaterrescue.com/pag...wer-Anode.html

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Last edited by Ghostmaker; 10-28-2014 at 07:00 PM.
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