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Old 01-06-2011, 12:59 AM   #1
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Help: No water in house

Homeowner here, water suddenly stopped working today. I turned on the shower and it turned off after a good minute of being on. No watersources in the house work, not sure what the problem could be. Tried Googling to find out some steps to take but everything came back as call a plumber. I most likely will but just want to try some basic steps ahead of time.

Here is what I've tried/do know atm.

-House was built 1983, located in BC, Canada
-Checked with neighbours, their water is working
-Connected to Cities system
-Called City, they had a guy come out but he couldn't find the city turnoff on our property. He checked around our property a bit and said it most likely wasn't their problem, he recommended to check the prc valve.
-No pipes should be frozen inside our house, we had temperature above 20'C
-Outside temperatures for the past couple of days have been around 0'C

And I have a few questions
-How much would it cost for a new prc valve with labour?
-How much should a plumber charge me to come find the problem?
-What are the steps I should take to figure out the problem/fix it?

Thank You


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Old 01-06-2011, 03:03 AM   #2
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First, you need to find your meter base in order to check the leak indicator for an underground leak or if it is not moving, indicating a freeze up somehwere.
Look along the street with a metal detector or peck around with a shovel to find it.


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Old 01-06-2011, 06:31 AM   #3
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I agree with Mike and in addition to that I would call back the City and have them come back out and locate the main shutoff his answer was unacceptable and he didn't care. All Main shutoffs should be identified and marked for future.
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Old 01-06-2011, 08:06 AM   #4
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And in the second place, if the city doesn't know where your meter is, how are they properly and accurately billing you for your water and sewer use?
COLDIRON is absolutely right, get THEM back out to locate it.
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Old 01-06-2011, 09:32 AM   #5
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Absolutely no water anywhere in the house? Or a slow continuous trickle from some faucets?

Perhaps some debris clogged your line somewhere. You would need plumbing skill to find it.

There may be a master shutoff on the cold water line inside your basement in addition to a main shutoff under your lawn or sidewalk. Turn this off and then back on to see if, had debris lodged there, you loosen it up and water flows again.
The good conscientious technician or serviceperson will carry extra oils and lubricants in case the new pump did not come with oil or the oil was accidentally spilled, so the service call can be completed without an extra visit.

Last edited by AllanJ; 01-06-2011 at 09:34 AM.
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