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Eusibius2 11-09-2009 01:50 PM

Delta Jetted Shower - install problems . . .
I've hired a contractor to remodel our bathroom. It was fairly straight forward, really. I purchased a Delta 1824 Innovations Jetted Shower system (1 shower head, 2 jets fixed by handle) that is installed in a tiled shower enclosure. It's been completely installed for nearly 2 months now, and neither the plumber nor my GC can't figure out why it's not working. Here's what I can tell:

- BIGGEST ISSUE: there is no control changing the water direction from the jets to the shower head. Water only comes out both, and fairly weak. NOT enough to take a shower...
- the diverter handle is upside down (this is the handle between the jets)
- hot and cold are backwards

My GC tells me that he (and not the plumber) replaced the 'diverter valve' but it didn't correct the issue. It didn't change anything! I don't really trust that he is doing his fair share of due diligence in trying to rectify the problem. Neither do I think he is telling the plumber what the problem is either, so the plumber doesn't really know what's going on. I would call the plumber myself if I knew his number. I also would get another plumber just to look at the setup, but that would mean even more money and my GC is literally tapping me out of funds... So I'm stuck.

Is this a problem that anyone has ever seen before? Is there a solution to this without having to rip out the labor intensive tile work?

FYI, here's a few things about our fairly standard setup, in case you are wondering:
- this is a new shower, there was nothing there before
- the shower has never worked correctly. But looks pretty damn sharp!
- this bathroom is on the 2nd floor, all new copper going to the shower
- water heater is in basement
- all shutoff valves are wide open (including the new valves in the bath in question).
- website:

oh'mike 11-09-2009 05:22 PM

call the Delta customer help line. The instructions that come with the unit are confusing, the installer may have easily misunderstood the instructions.

If you have a good plumbing supply house,the guys at the counter will often be helpful with installation problems.

Eusibius2 11-10-2009 12:57 PM

ok - so I've done some more poking around. I've heard that the cartridge and / or the diverter valve may simply be installed 180*. Sounds easy to do if the instructions are really confusing (which they are...). Is it easy to remove the cartridge and diverter and them turn them 180*? I only assume out of naivete to shut the water off first.. then remove a few screws, then handle, flip, and test???

oh'mike 11-10-2009 04:55 PM

You are on the right track!
The first one of these I installed was a pain.

After giving up on the instructions-common sense and my natural mechanical nature -just figured it out.:thumbup:

Very simple to take apart and play with-I'm betting you have it figured out in short order.


Eusibius2 11-10-2009 10:25 PM

Mike - since you've installed this one before... I've taken it apart, rotated the cartridge 90* (solved the hot/cold issue), and rotated the diverter valve 180* (solved the handle being upside down issue). However, I still can't control the water direction (head vs jet). I noticed there is a blue extender (as opposed to the white or black). If I've got this right:
- white: 2 position (head, or head and jets only)
- blue: 3 position (head, jets, or head and jets)
- black: 6 position (uses additional ports that I don't have)

So - do you think I'm supposed to have the white extender? What would happen (besides it not working correctly) if I use the wrong extender? Would water leak down the inside of the walls? How do I know which one I'm supposed to use? My contractor just put in the blue one last week (I don't know which one was in there before - it's gone).

Thanks for the help!

oh'mike 11-11-2009 01:31 PM

Sorry I just do not remember. I don't think the extender choice will cause you any leaks.

Was the technical help at Delta any help?

Have you got a good plumbing supply house near by? Some of the clerks are very knowledgeable.

When you get the problem solved-ask your 'contractor' to pick up the tab for a night out for you and yours!!----MIKE----

Eusibius2 11-12-2009 10:22 PM


a) the shower head was severly clogged with gunk (I think that's the technical term). Cleared it out and now the shower head has full power.
b) the valve stem was missing a seat spring between it and the rough in valve. It was still sitting (in a crumpled wrapper) in the box. Such a small thing made a huge HUGE HUGE difference.

Thanks for all the help, guys!

oh'mike 11-12-2009 11:21 PM

:thumbup::thumbup::thumbup::thumbup::thumbup::thum bup::thumbup::thumbup::thumbup:


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