Culligan N8 Water Softener won't stop running during recharging

jacladek · 05-01-2011, 10:53 AM

Here's the closest to the problem: piston end is broke and can no longer hold the shaft. My husband said there was a lot of rust buildup and he thinks that's what contributed to the problem. The filter on the top above the piston pack was also clogged with rust/sediment. So, now where does he get the part - Craigs list, Culligan, plumbing supply? After all this, it would stink if he couldn't get the part! Thank you again!

Akpsdvan · 05-01-2011, 12:38 PM

I have no idea if on Craigs list there is some one with the kit that has the seal pack assembly with the brine piston , have seen it a few times on the E, then there are the Culligan dealers, word has it that they have it from 75.00 to 200.00 for the kit..but saddly I have no names of the dealers that have it for the 75.00 other than some place on the upper east coast...
If the screen on that upper assembly is still good it can be cleaned.

If the parts same for the brine assembly can be cleaned still used then finding a used piston that is still good could be a way to go..

jacladek · 05-01-2011, 08:32 PM

That's the part! It's broken on the right side as you're looking at this picture. Where on the upper East Coast? I'm in New Jersey. We have a Culligan dealer in the area, should we see them for the part or won't they sell it to a regular person? So happy we're making progress here! Thanks!

Akpsdvan · 05-01-2011, 11:57 PM

You can check tomorrow if they will sell you that part, I have no idea as to the rules of culligan, or check and see what they want for the kit number 01013033...
Let me know how it goes tomorrow.

jacladek · 05-03-2011, 06:33 AM

Hi. I got your message but I couldn't reply because I don't have 20 posts so I'm racking up the posts here! My husband didn't work from home yesterday so he didn't make any calls. I think he can do it today so I'll keep you posted. I'll have him email or call you to let you know how he makes out. Thanks and have a great day!

Akpsdvan · 05-03-2011, 11:57 AM

Not a problem.
Part of any job is the parts location... finding where the parts are and the time for the parts to get to the job..
At least that is the way it is here in Alaska.. the job might only be about a few hours or a day, but getting the parts.. that is another story.

jacladek · 05-03-2011, 07:49 PM

Update: He went on the website and inquired about the part. The site said they'll get back to him in 24 to 48 hours. We'll see! Alaska!! Awesome!

jacladek · 05-09-2011, 06:35 AM

Still waiting to get the part. The Culligan people are giving my husband the runaround. The piece is in stock but they can't sell it to him unless the Sales/Service Manager himself sells it to him. Only problem with that is the guy is always on the road. My husband has been waiting for a return call since I last posted. Unbelievable. He's ready to just buy a Sears water softener after all this.

del schisler · 05-09-2011, 07:55 AM

Quote:

Originally Posted by jacladek

Still waiting to get the part. The Culligan people are giving my husband the runaround. The piece is in stock but they can't sell it to him unless the Sales/Service Manager himself sells it to him. Only problem with that is the guy is always on the road. My husband has been waiting for a return call since I last posted. Unbelievable. He's ready to just buy a Sears water softener after all this.

I hate sear's but their water softner is a good one. The last one lasted 15 yrs. I bought another one it is still going strong after 6 yrs. I belive the price was around $550.00 with a 1 yrs of free salt. And lot's of good soft water to . I wouldn't mess around with the culligan softner's cost to much. Just paying for the name . my thought.

Akpsdvan · 05-09-2011, 12:40 PM

Quote:

Originally Posted by jacladek

Still waiting to get the part. The Culligan people are giving my husband the runaround. The piece is in stock but they can't sell it to him unless the Sales/Service Manager himself sells it to him. Only problem with that is the guy is always on the road. My husband has been waiting for a return call since I last posted. Unbelievable. He's ready to just buy a Sears water softener after all this.

Is it just the part or the kit that your husband is trying to buy?

Sounds more like they are trying to not sell it to you.

You can use the information that I sent awhile back for another choice if you would like.

jacladek · 05-09-2011, 03:28 PM

He's trying to get in with what he took out to show the guy what's broken. The guy won't even call back. They say they sell to the public but you have to catch the guy in. He's going to try tomorrow and he's also going to see if there's another warehouse (?) closer to the area where he's going to be tomorrow. It's so frustrating!

jacladek · 05-09-2011, 03:31 PM

Thanks for the info. We may be looking into the Sears one very soon. Depends on how patient my husband is this week. LOL He doesn't like Sears all that much either but he did hear from someone else that their water softeners are pretty reliable. Our Culligan one is almost 19 years old and we've never had much trouble with it. A part broke, he knows what he needs, now he just needs someone to sell it to him. One of the other nice men on this site helped him to narrow down the problem. We're close, yet so far.

Akpsdvan · 05-09-2011, 03:50 PM

Quote:

Originally Posted by jacladek

Thanks for the info. We may be looking into the Sears one very soon. Depends on how patient my husband is this week. LOL He doesn't like Sears all that much either but he did hear from someone else that their water softeners are pretty reliable. Our Culligan one is almost 19 years old and we've never had much trouble with it. A part broke, he knows what he needs, now he just needs someone to sell it to him. One of the other nice men on this site helped him to narrow down the problem. We're close, yet so far.

There might be a time to totally replace the unit, but now is not that time, there are still parts out there. There are both new and used parts.
The key is using the information in the pm to get the part or parts needed to get your system back up and running again.

jacladek · 05-09-2011, 10:45 PM

I only have 5 posts to go before I can actually reply to your message (now only 4 after I post this). We may take you up on your offer if we can't get anywhere with these people. I think my husband is going to try somewhere in No. Jersey or on Long Island (NY) when he's out there tomorrow for a meeting. So frustrated! Thanks for the advice on the new vs. fixing this one. He feels the same way and since you narrowed it down, the only thing holding him back is that stupid part! I'll keep you posted and thank you!!!

Akpsdvan · 05-09-2011, 11:28 PM

Can you read the pm that I have sent?

One reason that I no longer go to the local Ford dealer for any thing on my 7.3 powerstroke is because of run around the trees that they have done in the past... to many times they have told me that they where going to do some thing that never took place..
There is a Bank that is national that I would like to no longer do business with.... but I can not change the mortgage for the house... they too are in the Let us help and then nothing takes place..

Customer service today is no longer what it was years ago..

05-01-2011, 10:53 AM	#16
jacladek Newbie Join Date: Apr 2011 Posts: 20	Culligan N8 Water Softener won't stop running during recharging Here's the closest to the problem: piston end is broke and can no longer hold the shaft. My husband said there was a lot of rust buildup and he thinks that's what contributed to the problem. The filter on the top above the piston pack was also clogged with rust/sediment. So, now where does he get the part - Craigs list, Culligan, plumbing supply? After all this, it would stink if he couldn't get the part! Thank you again!

05-01-2011, 12:38 PM	#17
Akpsdvan Water Treatment Join Date: Mar 2010 Posts: 628	Culligan N8 Water Softener won't stop running during recharging I have no idea if on Craigs list there is some one with the kit that has the seal pack assembly with the brine piston , have seen it a few times on the E, then there are the Culligan dealers, word has it that they have it from 75.00 to 200.00 for the kit..but saddly I have no names of the dealers that have it for the 75.00 other than some place on the upper east coast... If the screen on that upper assembly is still good it can be cleaned. If the parts same for the brine assembly can be cleaned still used then finding a used piston that is still good could be a way to go.. Attached Thumbnails Last edited by Akpsdvan; 05-01-2011 at 12:51 PM. Reason: adding photo

05-01-2011, 08:32 PM	#18
jacladek Newbie Join Date: Apr 2011 Posts: 20	Culligan N8 Water Softener won't stop running during recharging That's the part! It's broken on the right side as you're looking at this picture. Where on the upper East Coast? I'm in New Jersey. We have a Culligan dealer in the area, should we see them for the part or won't they sell it to a regular person? So happy we're making progress here! Thanks!

05-01-2011, 11:57 PM	#19
Akpsdvan Water Treatment Join Date: Mar 2010 Posts: 628	Culligan N8 Water Softener won't stop running during recharging You can check tomorrow if they will sell you that part, I have no idea as to the rules of culligan, or check and see what they want for the kit number 01013033... Let me know how it goes tomorrow.

05-03-2011, 06:33 AM	#20
jacladek Newbie Join Date: Apr 2011 Posts: 20	Culligan N8 Water Softener won't stop running during recharging Hi. I got your message but I couldn't reply because I don't have 20 posts so I'm racking up the posts here! My husband didn't work from home yesterday so he didn't make any calls. I think he can do it today so I'll keep you posted. I'll have him email or call you to let you know how he makes out. Thanks and have a great day!

Culligan N8 Water Softener won't stop running during recharging