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Culligan N8 Water Softener won't stop running during recharging

45K views 41 replies 5 participants last post by  Akpsdvan 
#1 ·
My husband hit the manual recharge button to recharge the softener. After about 5 hours of the recharge cycle running on and on (water going outside included), we uplugged the system. It still kept running so we hit the bypass. Today when he turned it back on, it was still running. Is there any way to fix this without calling in the Culligan man? He feels that something is stuck but he just can't find it. Can someone help us?
 
#31 ·
Hi! I can read the PM's but I can't post until I've posted 20 times. After this one, I have 3 to go, then I can PM away! I can't believe how poorly they run their customer service; you'd think they'd want to keep their customers. If this can't be fixed (which isn't the case because of you), we'd never buy another one of their products because of the runaround you always get when you deal with them. We used to have salt delivered but they were coming every other week or so and overcharging for the salt that we just go on our own. I just wish this were over with because the water is horrible!
 
#32 ·
It is sad how customer service has gone down hill around the country, companies not putting the customer first unless that customer is spending a very good deal of money..
There are some companies around that put the customer first but they are few.... and getting fewer.
 
#35 ·
No, he didn' have a chance. He's going up to North Jersey to see if there's anything up there and if he has no luck, he's going to try this place one last time. I didn't even get a chance to tell him about that part you had but I will tonight! Hope you have a wonderful day! Joyce
 
#37 ·
Ta-dah!! He got the part, put it in this morning and we're back up and running again thanks to you!!!! Hopefully we're good for a long, long time! Thank you so much for all your help and if we ever need another part I will most definitely contact you first since it took a year and a day to get this issue resolved. Unbelievable!:thumbsup:
 
#39 ·
Culligan N8 Water softener with the same issues

Hello, we are facing the same issue with the same softener and I did pull the whole seal pack out and unscrewed each part in the seal pack. 2 of the white O rings appear to have a few tears in them but the rest of it looks to be in great condition. We also paid Culligan a few years back to fix this and I remembered watching him do it and made some calls and have done all the work myself so far. Do you know if you can buy the O rings by single part? That would make sense but it is Culligan so you never know... Thanks for any input. :)
 
#40 ·
Normally the the o rings for either the culligan or fleck valves that you are talking about come as a set.
It is possible at times to find some one that have the o rings that are good but used out of an assembly that was replaced and found to still have some good parts with in it.
Some keep good used parts while others do not.
 
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