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Old 09-24-2013, 08:13 PM   #1
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Bad faucet valve


This faucet belongs to an older friend so I haven't taken it apart yet. It's a Moen. The cold water handle turns past the 3 o'clock position (to 2 o'clock position) so the water starts coming back on. What valve is needed to fix this? Is it a simple screw in valve from the top?
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Old 09-24-2013, 08:45 PM   #2
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This faucet belongs to an older friend so I haven't taken it apart yet. It's a Moen. The cold water handle turns past the 3 o'clock position (to 2 o'clock position) so the water starts coming back on. What valve is needed to fix this? Is it a simple screw in valve from the top?
would seem like the cartridge stop is broken..remove handle replace cartridge ...should fix problem..ben sr

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Old 09-24-2013, 08:49 PM   #3
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Bad faucet valve


In addition to Ben's advice, call or go online to moen's website, explain the problem, they will send you a new cartdrige for free. Excellent customer service.
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Old 09-25-2013, 04:49 PM   #4
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Bad faucet valve


How do I know which cartridge to get? Are they standard?
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Old 09-25-2013, 05:01 PM   #5
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How do I know which cartridge to get? Are they standard?
Pull the old one out , and send a pic to moen.
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Old 09-25-2013, 05:28 PM   #6
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You can do that or call them with your faucet model number and they will know which one to send you. They may just send you both. If you don't know your model number you can go to their website and match it up or customer service will assist you.

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Old 09-25-2013, 05:49 PM   #7
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Bad faucet valve


Pull out the cartridge, head to local Lowe's, Home Depot, Menard's, Ace Hardware and pick up a new cartridge, then reverse the process.
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Old 09-25-2013, 06:17 PM   #8
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Bad faucet valve


Probably the 1248 or..... 14891?
Either way, contact Moen and get it for free.
No need to run out and buy one when Moen is free and its not leaking.
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Old 09-25-2013, 07:29 PM   #9
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Probably the 1248 or..... 14891?
Either way, contact Moen and get it for free.
No need to run out and buy one when Moen is free and its not leaking.
Not exactly free. You figure the time it takes for Moen to ship you one, along with the cost & shipping & handling charges they will charge you, to have the part to you in say six to eight weeks; in fifteen minutes, you can drive to your local hardware store, pick up the part and have it fixed in about an hour tops.

The parts are only free, if you can show them that the faucet is still within the five year warranty period. That means having a physical receipt that you can fax to them, email or mail to the warranty department, showing the date of purchase.
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Old 09-25-2013, 07:43 PM   #10
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They are free
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Old 09-25-2013, 08:06 PM   #11
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They are free
If you can show proof of purchase date. Otherwise, again they are not free.

"Lifetime Limited Warranty
MoenŽ products have been manufactured under the highest standards of quality and workmanship. Moen warrants to the original consumer purchaser for as long as the original consumer purchaser owns their home (the "Warranty Period" for homeowners), that this faucet will be leak- and drip-free during normal use and all parts and finishes of this faucet will be free from defects in material and manufacturing workmanship. All other purchasers (including purchasers for industrial, commercial and business use) are warranted for a period of 5 years from the original date of purchase (the "Warranty Period" for non-homeowners).

If this faucet should ever develop a leak or drip during the Warranty Period, Moen will FREE OF CHARGE provide the parts necessary to put the faucet back in good working condition and will replace FREE OF CHARGE any part or finish that proves defective in material and manufacturing workmanship, under normal installation, use and service. Replacement parts may be obtained by calling 1-800-289-6636 (Canada 1-800-465-6130), or by writing to the address shown below. Proof of purchase (original sales receipt) from the original consumer purchaser must accompany all warranty claims. Defects or damage caused by the use of other than genuine Moen parts is not covered by this warranty. This warranty is applicable only to faucets purchased after December, 1995 and shall be effective from the date of purchase as shown on purchaser's receipt."

http://www.moen.com/consumer-support/warranty

I doubt the OP friend is the original purchaser or if they are, they would still have to show proof of purchase, that they bought the faucet. Otherwise, Moen will charge the customer that wants a part, more than it would cost to go to the local hardware store, to buy the same part.

If my faucets leak for our shower or bath sink, which are both Moen; I am not going to wait six to eight weeks for a replacement part, I am going to the local Ace Hardware and picking up the parts that same day.
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Old 09-25-2013, 09:37 PM   #12
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Bad faucet valve


Took Moen less then a week to send me my parts. They never asked for a receipt. It was free.
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Old 09-26-2013, 07:25 PM   #13
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Bad faucet valve


yep they are free.....ben sr
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Old 09-26-2013, 08:01 PM   #14
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Bad faucet valve


Never asked for a receipt from any of my customers---

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