||09-25-2013 09:06 PM
Originally Posted by TheEplumber
They are free
If you can show proof of purchase date. Otherwise, again they are not free.
"Lifetime Limited Warranty
MoenŽ products have been manufactured under the highest standards of quality and workmanship. Moen warrants to the original consumer purchaser for as long as the original consumer purchaser owns their home (the "Warranty Period" for homeowners), that this faucet will be leak- and drip-free during normal use and all parts and finishes of this faucet will be free from defects in material and manufacturing workmanship. All other purchasers (including purchasers for industrial, commercial and business use) are warranted for a period of 5 years from the original date of purchase (the "Warranty Period" for non-homeowners).
If this faucet should ever develop a leak or drip during the Warranty Period, Moen will FREE OF CHARGE provide the parts necessary to put the faucet back in good working condition and will replace FREE OF CHARGE any part or finish that proves defective in material and manufacturing workmanship, under normal installation, use and service. Replacement parts may be obtained by calling 1-800-289-6636 (Canada 1-800-465-6130), or by writing to the address shown below. Proof of purchase (original sales receipt) from the original consumer purchaser must accompany all warranty claims. Defects or damage caused by the use of other than genuine Moen parts is not covered by this warranty. This warranty is applicable only to faucets purchased after December, 1995 and shall be effective from the date of purchase as shown on purchaser's receipt."
I doubt the OP friend is the original purchaser or if they are, they would still have to show proof of purchase, that they bought the faucet. Otherwise, Moen will charge the customer that wants a part, more than it would cost to go to the local hardware store, to buy the same part.
If my faucets leak for our shower or bath sink, which are both Moen; I am not going to wait six to eight weeks for a replacement part, I am going to the local Ace Hardware and picking up the parts that same day.