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Old 08-27-2008, 08:10 PM   #61
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Could you be more specific on the claim Lowe's is still standing by the failed product? Who to contact? Lowe's GMs around here seem to be morons, and this is not even talking about Edge stuff. Edge Company DID in fact, go belly up last November (2007). Thanks

We did a bathroom 4 years ago and just a couple days ago I heard another LOUD CRACK! Another one bites the dust. I have some unopened boxes of tiles, matting, transitions, grout, etc. Around $300 worth I'd like them to make good on. I'll bite the bullet on the $600 or so put down and now 20% or so cracked!

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Old 08-27-2008, 08:36 PM   #62
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My information comes from forums such as this and there are many. Do some searches on your own. See what you come up with. Unfortunately we can't fight this battle for you.
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Old 09-02-2008, 02:01 PM   #63
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Originally Posted by Bud Cline View Post
My information comes from forums such as this and there are many. Do some searches on your own. See what you come up with. Unfortunately we can't fight this battle for you.
I do not expect you to fight the good fight. Just wondering if you had heard something new? I fear that (Edge) crap will end up in my closet, if so, I'll line the floors with it. But three hundred bucks is worth pursuing a bit, if not more. I made the mistake of buying the second round about 6 months after the tiles were installed in the basement bath.

Lowe's should never have sold this stuff. Will be working with the newer(?) and better Snap Stone when I have time to get around installing it. I have been buying a box or two at a time when it has been on sale.

I have read your posts on another website about Snap Stone and the flack you've been dodging. Glad there is at least one honest tile man out there.

Snap Stone feels and appears to be a superior product.

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Old 09-02-2008, 02:20 PM   #64
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Unfortunately a $300 investment in the Edge Flooring product probably isn't worth pursuing too far. To me $300 is a good sum while at the same time should you get an attorney involved in your pursuit you would waste another three hundred dollars in the first hour.

I haven't followed the details of the Edge Tile issues I just know there is some information on the Internet that may be beneficial to you. The topic pops up from time to time and I know there was a time when Lowe's was still honoring "returns" even after Edge filed for bankruptcy protection late last year. Maybe they will refund your money.

Better yet you may be able to work a trade. Snapstone is in the Canadian Home Depot stores and among other sellers it is in all of the Menard's Stores in the Midwest U.S., and several other mainstream stores such as Nebraska Furniture Marts and some mom and pops.

Here's a little-known fact that may help you. There is at least one Lowe's store selling Snapstone. To my knowledge Lowe's hasn't picked up on the Snapstone product totally so you may be limited to the one store that does have it at this time. Maybe if you prayed to the Lowe's Gods they would be willing to do an inner-store-transfer and trade you some Snapstone for the Edge Tile product you now have. I have no idea if that is possible but hey, it may be worth a try. I'm gonna get killed for this.

Under the circumstances I think I would turn in a claim on the whole shootin' match including what you have in the box and in the basement. The Edge Tile product has proven to be trash and everyone involved knows it.
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Old 09-02-2008, 05:25 PM   #65
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Thanks for your latest response Bud.

Obviously getting a refund has (not) been our "highest priority" (to quote a Texan who ran for President in 1992 and it wasn't George H.W. Bush).

I wish I had not rushed out to get the second load of of the stuff, albeit, it was perhaps "half" the amount of the original project in late 2004.

I would not pursue using an attorney since I am not a big fan of those guys either.

Thanks for letting me know about Lowe's. We now have three Menard's in the local area, so I doubt that any Lowe's around here will carry it [Snap Stone] around here, unless it is not an exclusive. Great suggestion however!

I would be delighted to even get a gift card or whatever from Lowe's for the worthless EDGE junk. AND I DO HAVE ALL THE RECEIPTS!

One would think Lowe's would be more interested in protecting their reputation? We have spent no small chunk of change @ Lowe's in the past 6 years or so that they have been in this market (Toledo, Ohio).
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Old 09-02-2008, 05:54 PM   #66
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I would think "store credit" would be available under the circumstances if you just whine enough. A refund of some description is your only hope.

Those big box stores expect a certain amount of crap (dollar losses) from vendors over time and now that the inferior product is no longer threatening sales they have no real motivation to make anyone whole again over the bogus Edge Tile.

Menard's is going hog-wild with the Snapstone and Menard's is considered to be somewhat conservative when it comes to selecting new vendors from what I hear. They must see some future in handling it and the Snapstone Company is legitimately a first class operation from what I've seen. TODAY Snapstone is installing an 800 square foot floor display in the St. Paul Minnesota Menard's Mega Store and they are doing the same in the Chicago area next month. The stuff is going gangbusters. It is also just now being marketed under a different name I think. I hope it goes well for them.
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Old 09-03-2008, 03:04 PM   #67
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I hope Menards and Snap Stone do well with the products. A wider variety of styles and grouts would be nice as would various transition pieces. I see they have or will come out with 6 inch squares soon as well as the 12 inchers.

I was on their website yesterday and it seems their own forum for users has gone into a higher gear as of late.

The one thing if anything was good about Edge was the variety of tiles and grouts they offered. I say that loosely because the grout and most (if not all) of the tile was crap, maybe I should say the concept was good.

The Menards (here) continue to stock the three basic tile colors and grouts. I think they have had the product since late winter or early spring. The display is not real appealing. Perhaps with your mention of the St Paul and Chicago stores with the 800 sq. ft. displays that may change.

This is a bit off topic, but what is a Menard's "MEGA" store? I think it is the same (new) ones we here, but am curious, if you know. Our three newest all have garden centers, appliances, and food. I know some older ones in the outlying areas do not carry those items.

I think Menard's is finished growing in this area with three stores. I like Menards for the most part especially the "sales" and rebates the others seldom, if ever offer.

I wonder if Edge will ever reappear under a new identity and re-engineered?
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Old 09-03-2008, 05:04 PM   #68
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The Menard's "Mega Store" (mega may be my word) are the stores that are basically two stories tall inside. They sport a mezzazine (upper level) in the center of the store, more sales floor. We have one of those here (brand new). It has a Garden Center and also sells appliances and even a Grocery Department. Now THAT'S going too far.

I'm guessing the Snapstone displays were a "hurry up" deal for Snapstone but they are following Menard's rigid display specifications. You'll notice all of the tile displays are basically the same. The only differance is the Snapstone display also stocks the grouts and they have a DIY sound/video feature. Menard's only wants to carry three colors of tile at this time, haven't got a clue as to why. More colors are available online if you care to shop it that way. I think there are currently nine tile colors and five grout colors.

http://www.flooringmarket.com/snapstone/

My understanding of the new display areas is they are "living areas" that will also show cabinets and appliances placed on the Snapstone floors. A portion of the display is grouted and a portion is allowed to remain ungrouted.

The six inch tiles are there for various design expansions/contributions but I don't remember if they are for sale at this time or not. I have a few and they open up some nice border possibilities. There are other plans in the works also I'm sure.

The Snapstone website

http://www.snapstone.net/

is also being remodelled and is to one day have a section to show off projects installed by Snapstone cutomers. The forum

http://boardserver.superstats.com/list.html?u=SnapStone&f=1

has seen an increase in traffic lately and that's a good sign. It obviously means they are gaining marketshare by leaps and bounds. There is a good How To section with videos available at the site.
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Old 03-17-2012, 02:42 PM   #69
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I guess I am one of the few that might have a good word for this product. In a summary: do not follow the installation instructions, do not use the underlayment and you should be fine. I have a relatively small kitchen (approx 120 sq ft. floor). I put the tiles with my wife approx 3 weeks ago, moved a huge whirlpool refr. (and we were not very gentle) and so far nothing cracked. My 2 cents: do not put anything between the floor's plywood (I assume that is what you have) and the tiles. Make sure the floor is not wobbly. If the floor makes noises try to fix it. Do not be pedantic, just do your best. 1 hr shoould be enough to prepare the floor. GLUE the tiles to the floor!!! Use for example underlayment glue (Liquid Nails make such a glue, others as well). Put enough of it on the tile, put in place and leave for at least 4-5 hours (but best 24 hrs). There should not be any moving tiles- if there are you can try to drill holes between the tiles and fill them with expanding wood glue (Bull, Gorilla, etc.). This worked great for me. The grout is hard to put, but is somewhat flexible, so it will not crack when floor moves (and if you do not have concrete it will move). Overall I think this is a great product, but the way it is prtrayed is completely inadequate.
BTW, I am buying these tiles for 30 USD if you still have them if you pay the transport. And if you use my technique and you succeed you owe me 17 bucks as well .
Oh and the underlayment is great, but not for tiles- I already used mine and I am buying if you are selling. What discount store got those tiles you were saying ?
Is the Precision edge flooring still working out for you? If so, do you have any other special tips about it?

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