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Old 04-17-2007, 01:58 PM   #46
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using Lowes edge precision flooring


Would you be able to send the contact information on getting a refund? I installed mine about 1-1/2 yrs ago in a high traffic area - i agree - complete waste of time and money. thanks for your help.

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Old 04-17-2007, 05:43 PM   #47
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I do not know yet . I contacted my non-responsive Lowes Store Manager and did not get an answer yet, after leaving him several massages. I will send a letter to Lowe's district Manager, explaining the situation and the indifference of my Lowe's store manager, eventhough my purchases from Lowe's last month only were at around $4000. I will contact my Lawyer (My brother)to have his paralegal write me the letter.I will let you know..
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Old 05-03-2007, 02:20 AM   #48
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using Lowes edge precision flooring


Did you ever get satisfaction from Lowes? What state did you purchase your products in?

The reason I ask is I was just offered a management position with Lowes. As I am leaving my current employer because of indiferance to the people that keep them in buisiness I don't want to join another company that does the same thing.
Thanks,
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Old 07-13-2007, 08:13 PM   #49
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I actually hesitated to enter this reply because it's been my experience that if you enter something positive about a product that people have made up their minds about, they accuse you of working for the company. I decided to enter what we found out anyway in case it would be useful to someone. I am a director of technology at a small school system in Michigan and am just a do-it-yourselfer. That information to help convince anyone that I am not a company shill.

Anyway, we found the Edge Company web site and read about the floating ceramic floor concept and were intrigued. However, after finding this and other negative comments we decided to pass (who needs premade headaches). But I got to thinking that this is a large company who sells this product internationally and it's hard to think they would make that bad a product. So we decided to do some more research. We went to several 'real' floor covering dealers (not Lowes) in our area listed on the Edge web site.

They were all surprised that we had heard of any problems with the product because they have been selling it and have heard no complaints at all. In fact one of the people said she has it installed in her kitchen and loves it. OK, they're dealers and want to sell the product but not many dealers would want to sell a product that they know their customers are going to holler at them for. This made it even more puzzling.

I then sent EMail messages to the company laying out all the problems I had 'heard' about to see what they would say. I got a response the next day saying this:

Thanks for your interest in the Edge Flooring. What you have read on the internet is product that was sold exclusively to Lowe’s and it was called Edge Precision Tile, what we offer today is Edge GTL.

We had issues back in 2004 where Lowe’s was stacking the product too high in their warehouses and handling the product incorrectly which caused stress cracks to appear in the tile after installation. We went into all the Lowe’s stores and warehouses back in June/July 2005 to reeducate Lowe’s on how they should stack and handle the product so things of this nature would not happen in the future. We then took out certain dates that this was affected by and put in new dates. Then in May 2006 Lowe’s choose not to pick up the new colors we had to offer and discontinued the product line all together.

This made sense to us and we proceeded to buy enough Edge GTL praline color to do a bathroom. We installed it with no more than the usual Do-it-Youself self inflicted problems and have been very happy with it for the past 3 months. It looks wonderful and is not causing any problems. In fact we are going to do our other bathroom and our kitchen this winter.

As I said at the beginning of this, I'm sure some will not believe me but this is our experience and to be fair all the information should be available.

Apparently the problem was with Lowes and I suppose they may have some product still in their stores. I would not touch that. Just order from a real store and have them provide the product.

Thanks for reading this.
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Old 07-24-2007, 04:19 PM   #50
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We bought this for kitchen-cracked like crazy! We were told by Lowe's that we shouldn't have put appliances on it-too heavy-where would the fridge go?! After much complaining, we were given a full refund for all the materials we bought-even the guy at Lowe's said they had a lot of problems with it. Hope you didn't buy it!
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Old 07-25-2007, 01:41 PM   #51
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We did buy it and have been very happy with it.

Maybe my note was too long winded but if you read back over it you will see that it appears the problem was with the product Lowes had and the way they handled it and I recommended not buying it from Lowes because of that.

I never bought any from Lowes so I can't really address the differences.

Regards.
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Old 11-19-2007, 06:06 PM   #52
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Quote:
Originally Posted by Andy McDonald View Post
I am considering installing porcelain pre-attached backerboard quick snap edge flooring from Lowes and was wondering if anyone has read,installed or seen reviews on this product.
Andy,
I hope that you haven't gone ahead and purchased this brand - you will be sorry. We have had NOTHING but problems with ours. We had ours installed professionally by a local flooring dealer not quite two years ago. In the past six months, our tiles have begun cracking, one after another.
I have tried to get the problem resolved and all I get is the run around, blame passing etc.

I finally ended up getting a representative from Edge to my home. I threatened the VP of Edge that if I didn't start getting a satisfactory response that I was taking the issue to our local Television Stations; that they had people who did nothing but investigate problems and of course televise them! That's all it took.

However, the Edge rep wasn't here 10 minutes when he exclaimed that the incorrect underlayment had been used, therefore the warranty is null and void!

What really concerns me is that this product is being advertised on HGTV on all of their home improvement shows. According to the accolades on the show, the product is the next best thing since slided bread. It is not.
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Old 11-20-2007, 09:34 AM   #53
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So I am trying to understand... have any of you with problems used the Edge GTL or have they all been the Precision Edge, which supposedly is not available anymore?
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Old 03-04-2008, 10:17 PM   #54
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Ya know what's funny to me? Everyone that is here in the "EDGE FLOORING THREAD" to say good things about Edge Flooring has less than six posts total. Sounds like a set up deal, must all work in the same place. Then along comes this "Tommy Sprayberry" that just happens to have 50,000 square feet of this crap on hand and he is posting his phone number hoping to hook an unsuspecting sole and dump some of his inventory.

Edge Flooring FAILED miserably.
Edge Flooring filed bankruptcy late last fall (2007)

BUYER BE WARE
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Old 03-04-2008, 10:59 PM   #55
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Unbelieveable.
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Old 03-05-2008, 09:44 AM   #56
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Originally Posted by Bill_Vincent View Post
Unbelieveable.
No kidding! Normal Ceramic tile is not that hard to lay, expecially in a bathroom sized area. This entire premise sounds bad from the get go!
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Old 03-28-2008, 12:31 PM   #57
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When our tile cracked, we called Edge, too. They said that our tile (though it was from Lowes), was post the "piling too high" time and post the poorly constructed tile time. Therefore the cracks had to be our fault. They "tested" a tile we sent in (one that had been laid but was not cracked) but it apparently was perfect. They wouldn't divulge WHAT tests were run or even send us on paper that the tile had passed their tests (wonder why? Lawsuit). They SAY a lot of stuff-like they have a great warranty. They SAY their product is easy to install and for DIYers. They SAY. How much time and money do you want to invest on their say after reading some of these threads?
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Old 04-20-2008, 07:35 PM   #58
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Amen, sister.
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Old 08-25-2008, 02:22 AM   #59
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Tiled our family room about 3 years ago. Same problem everyone has with the grout. Only one or two cracked tiles, not enough to tear it all out. Due to old dogs (not being able to walk or go up stairs on tile) and our own procrastination. We still have boxes of the stuff meant for our kitchen and laundry room. After reading all the posts, I am reluctant to use it in those rooms. So here are my questions:
1. Can I still return unused boxes to Lowes?
2. Where can I find the mousse-y grout? Lowes does not carry it any more and I would like to re-apply to the tile already down.
3. Is there some other kind of grout I can use?
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Old 08-25-2008, 09:26 AM   #60
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Talking to Lowe's is about all you can do. Last I heard even after Edge filed for bankruptcy Lowe's was still standing behind the Edge claims for their customers. It's worth a shot.

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