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Old 07-24-2006, 11:33 AM   #16
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using Lowes edge precision flooring


I was at Lowes yesterday and I thought I made a great "snap" purchase. They were closing out a bunch of Edge flooring. I purchased 1000 Sq ft. of it for $100 - a dollar a box. Got the underlayment for a buck a roll, and the grout for $0.37 a can. (All the rest of what they were selling was gone in about 10 minutes.)

I was going to use it in my apartment above my garage that I am in the process of building.

But, after reading this thread I am considering not using it. Has anyone had a good experience with the stuff? The stuff cost me less that $200.

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Old 07-24-2006, 03:54 PM   #17
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I'll take it off your hands for $17.00
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Old 07-25-2006, 09:04 PM   #18
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$17.00?, are you nuts, you'd have to pay me to come get it, then I would have to charge you the dump fee as well.
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Old 07-28-2006, 01:52 PM   #19
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using Lowes edge precision flooring


I bought Edge Tile on clearance at Lowes. They told me it had issues but at the price and and my inexperience, i thought it would be easier to install. I have a 3x4 Front door entry area that I was going to put this tile down and a 5x8 back door area that I was going to do the same. The back door area will require some cutting of the tile.

I have never installed tile before, and I am optimistic most of the time and think I can do anything.

I have spent $90 on the materials

Am I stupid to try to install and use this tile? Should I just put linolium in these areas?

This is for a rental house that I am redoing with new carpet and linoleum and after that I am putting the house up for sale.

If I trash all the materials and don't use this tile, can I make a diamond ring out of the saw blade?
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Old 08-16-2006, 12:23 AM   #20
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I guess I am one of the few that might have a good word for this product. In a summary: do not follow the installation instructions, do not use the underlayment and you should be fine. I have a relatively small kitchen (approx 120 sq ft. floor). I put the tiles with my wife approx 3 weeks ago, moved a huge whirlpool refr. (and we were not very gentle) and so far nothing cracked. My 2 cents: do not put anything between the floor's plywood (I assume that is what you have) and the tiles. Make sure the floor is not wobbly. If the floor makes noises try to fix it. Do not be pedantic, just do your best. 1 hr shoould be enough to prepare the floor. GLUE the tiles to the floor!!! Use for example underlayment glue (Liquid Nails make such a glue, others as well). Put enough of it on the tile, put in place and leave for at least 4-5 hours (but best 24 hrs). There should not be any moving tiles- if there are you can try to drill holes between the tiles and fill them with expanding wood glue (Bull, Gorilla, etc.). This worked great for me. The grout is hard to put, but is somewhat flexible, so it will not crack when floor moves (and if you do not have concrete it will move). Overall I think this is a great product, but the way it is prtrayed is completely inadequate.
BTW, I am buying these tiles for 30 USD if you still have them if you pay the transport. And if you use my technique and you succeed you owe me 17 bucks as well .
Oh and the underlayment is great, but not for tiles- I already used mine and I am buying if you are selling. What discount store got those tiles you were saying ?
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Old 08-16-2006, 12:25 AM   #21
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Oh, and you can cut these tiles with a wet saw- do not listen to EDGE. If you have to cut very narrow pieces you may have a problem, but you will be introuble no matter what tile and how you cut it
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Old 09-15-2006, 10:39 AM   #22
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I contacted Edge and they gave me the run around. Any help would be appreciated. Thanks


Quote:
Originally Posted by devildog83 View Post
Edge gave me a full refund for my for my floor with zero hassle and admitted that the original product was severely flawed.. All I had to do was provide the receipt. They claim to have redesigned the product for greater reliability. Unfortunately I had the task of ripping it out, but at least I got my money back minus my personal labor costs. My local Lowes said that they threw all stock of the old tile in the dumpster at the direction of Edge. I could never recommend this product.
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Old 09-15-2006, 11:32 AM   #23
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If you are close I might be willing to buy those. I am in Central NJ.
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Old 09-16-2006, 08:50 PM   #24
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I just called the lowes in our area and spoke to the flooring manager. They told me that if I purchased the flooring before April 2005, that there was a pretty good chance for a refund. The company had supposedly improved the product after that date. As was mentioned before, Lowes no longer carries the product. The manager told me that if I can find the receipts (which I have), they will fight for me and that I had a pretty good chance of getting a refund. I installed my flooring in my kitchen in Aug 2004 and it is cracking all over the place. The grout is also cracking.

I will post the my experience with Lowes. Hopefully, they will come through.

By the way, thanks for all of your postings. I thought I had done something wrong during installation but it appears I have not.
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Old 09-30-2006, 11:35 AM   #25
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Skirov, I have 27 boxes of tile and 8 rolls of underlayment. Were you serious that you may be interested in buying. I can even deliver, I'm from SE PA. Let me know
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Old 10-23-2006, 09:52 PM   #26
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Good luck with Edge. Our experience was horrible. We bought enough boxes to do our kitchen, dining room, and bathroom along with all the grout, underlayment, blades, and spacers-over $1,000! We followed the directions carefully. It wasn't one week before CRACK CRACK CRACK and every day since new cracks. Some tiles are so bad they are starting to crumble. Right now almost half of all the tiles have cracks in them. So we get ahold of Edge. We emailed our receipt for everything but the saw blade. We bought that a day or two later but didn't think to save that one. The customer service rep said we HAD to have this receipt. I scanned and emailed a pic of the saw blade. I said that I would mail her the actual blade so they could see the wear and tear on it if they wanted. Not good enough for them. They also had us dig out a whole, uncut, uncracked tile and mail it to them. (This costs about $20 by the way due to the special packing necessary.). They said they would test it. They never got back to us until we went back to Lowes and starting complaining. (Lowes had been trying to find the saw blade purchase in their records and the manager called Edge to find out if this was ABSOLUTELY as necessary as we had been told.) Then they called us (the same day) and said the tile had passed all their tests-meaning there was nothing wrong with our tiles. I asked how our floor could be so cracked and what about the 25 year warranty? Well, the warranty says if it passes their test, then you are screwed basically. As far as the cracks, who knows why they are there? This customer service rep kept trying to trip me up-did you install cabinets over it? an island? appliances? (???) how did you find out if your floor was level? (we used a level-duh). In the meantime she is carrying on a conversation with someone else in the midst of our conversation with no "if you please" or "excuse me" in sight. (The Lowes manager later told me she did the same thing to him. Great customer service, eh?) I asked several times to speak with her supervisor and kept getting a real runaround-"There's just two of us in this department". Finally I said do you have a supervisor, yes or no. But the supervisor was no help. She said the cracks were probably caused by "environmental reasons" in our home but she couldn't give me any example of what this meant. (I had already been told that there was no water damage noted in the test. My home is pretty normal-temperature, humidity, and who knows?) I invited them to come to my home and check it out but of course they refused. One thing is -gasp- we have a frige in our kitchen. CRACK CRACK CRACK. In the powder room, there was nothing besides people on it. (They tried to trip me up with Is there a vanity? A pedestal sink? No and no.) Crack. Crack. Oh yeah. If you don't know if all your tile came from the same lot, the warranty is void too. So I hope you saved all your boxes for proof. Most of ours had already been dumped- who saves all the boxes??? Tiles from different lots may not be compatible with each other so can cause cracking (I was informed). So I didn't have proof of this either-void the warranty. This warranty is so full of loopholes, I could strain my spaghetti in it. THEN they tried to blame it all on Lowes. They packed their palletes too high and reboxed and sold damaged material. I-gasp- had bought some things on clearance! The customer service rep implied that this meant I intentionally had gone out to buy substandard material. Lowes, by the way, doesn't carry their product any more so this is probably why this woman began listing all the stores within a 100 mile radius that carries their product like I'd want to buy more of that crap. Good luck
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Old 11-03-2006, 01:07 PM   #27
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Oh yeah. I asked what kind of tests were run on my tile, what the range of the tests were, and how my tile fell within their parameters. Wanna guess what the answer was? They wouldn't give me ANY information concerning the tests. What reputable company using reputable tests would refuse to give this information? Isn't that ridiculous? Do you think they even ran any tests?
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Old 11-03-2006, 06:59 PM   #28
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Total Shipwreck

--------------------------------------------------------------------------------

As a confident career I.T Recruiter I was assured even I had the cognitive and motor skills neeeded for any product surnamed "Real Tile Without The Mess"

Sadly the surname should have been "Real Mess Without The Tile" as that is the end result of over a weeks labor-Endless frustration at every point of the damn process and-Shelling out A Grand!!

I caught this crap on sale at $9.70 a box or 1/3 of the original price.
Always the skeptic I talked to 3 different people in the flooring department over a half dozen visits to buy other items. Only after hearing positive remarks and uniform remarks from all did I light the fuse on my own destruction.

That was July 2006

Despite the living Hell of laying this "Do it youself Nightmare" I must say my Wife was quite pleasantly surprised at the new "Venician Sand" ceramic tile floor throughout over 70% of our home.

We actually had a great many compliments from friends, family and visitors.

It goes without saying that I of course gave myself a silent pat on the back and managed my best Tim Allen "Home Improvement" Pre-mordial grunt with each remark!!

There was absolutely no issue for over a month.

Sept 2006

Then one day a small crack appeared which caught my eye. Immediately I gathered the usual suspects ...my 3 children and demanded to know who had hit the GD floor with a hammer?

No takers....Mad as Hell no resolution. One tile big deal...

Literally within 5 weeks ..each day another 5 or 10 cracks.
To this date there are single tiles in the floor with as many as 15-20 cracks which look like they have been smashed with the head of a 20 pound sledgehammer.

This crap is like a ticking time bomb.

I took about 100 digital pictures burned them to a CD and made copies of over $900 Dollars of cash reciepts ..blown on underlayment-hair mouse ....er I mean grout and snappy crappy tiles.

I went directly to Lowes and as I expected was initially given the shove off by a sickningly sweet and terribly indifferent custom service woman of 20 ish who had not a clue about a damn thing.

Upon my adamant insistence I was soon face to face with the store manager.

The speed with which this guy moved this to his office without a question was stunning and re-inforced to my mind that this was certainly not the first time Lowes has fielded this ball.

Another manager was called in and the manager of the flooring installation for the store for the support of a very-very weak effort at turning my wrath toward the manufacturers. This was solidly stamped out when I pointed out this was a "Lowes Exclusive".

My Dad who is a retired contractor was bit more direct and I believe the term "lawsuit" made its entrance into the conversation.

Long story short-Within 5 minutes the manager was laying the full re-imbursment on the table to clear the slate.

At which time my Dad who I surrendered the helm to pointed out "That would really be great...let me tell you what would really be greater than that...how about you re-imburse the cost of time and effort for this installation...AND the extra cost of having to install the same floor a second time!!"

"Or if you don't want to do that ...we will be perfectly happy with you sending your own crew out and installing flooring of our choice that is in the same category of pre-sales cost to your store?"

These remarks were less questions and more direct demands by my Dad.

The flooring install manager was standing in my living room within 30 minutes -snapping his own digital pictures. When queried he would NEVER admit to knowing about any issues with this product.

While he was questioning about not really understanding how tile could just break through normal usage the VERY tile he was standing on snapped down the middle with a sound like a firecracker!!

We could not have asked for a better exclaimation mark on the statement.

I wish i had a digital picture of his face in that rather awkward instant.

HA-HA.

This afternoon 2 business days later the Installation crew called to make an appointment to estimate the new floor.

From all the signs I can read they are going to make things right...

One way or the other.

I will keep everyone posted as this thing gets resolved.

PS: At one point I was kicking myself for not waiting to buy this stuff...On a trip a week or so before the trouble began I saw a guy buy a whole pallet of "Florence basil" for $75.00 out on the parking lot of the store.

"No known Issues "

Right!!
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Old 11-03-2006, 07:14 PM   #29
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Update:


Have been dealing all week with my local LOWES in Mesquite, Texas with the promise of a resolution by today.

Instead LOWES now has shifted the blame and the problem to Edge in Dalton GA.

I also as others have now been told to pull up a tile from the hundred + in the 4 rooms of my home and ship it to the manufacturer for testing.

Somehow the scientific research analysis which could not initially disqualify this rubbish in the first place is going to magically determine the cause of this damage. My gut feel is the fault is going to land squarely on me.

From the postings I have found all over the internet I can see this is going nowhere now!

I am interested in communicating with others in this sinking ship to determine if there is seriously enough support for class action against both Edge Flooring and Lowes as an associated party to this bull************.

Lowes has been aware of this issue and has sold it in Texas until August of this year. I guess they had to try to recoup some of their own cost of stocking this trash but its blood money to lay this on their faithful patrons.

I welcome any serious response.

JB Brown
promoweb@comcast.net
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Old 11-03-2006, 07:27 PM   #30
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Good luck with that test I'm sure it will be fair and scientific. If you read my post, the rep wouldn't even tell me what the tests were!

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