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using Lowes edge precision flooring

91K views 68 replies 44 participants last post by  Judithtruly 
#1 ·
I am considering installing porcelain pre-attached backerboard quick snap edge flooring from Lowes and was wondering if anyone has read,installed or seen reviews on this product.
 
#28 ·
SNAP-CRACKLE -POP ( The sound of my new edge floor in the morning)

Total Shipwreck

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As a confident career I.T Recruiter I was assured even I had the cognitive and motor skills neeeded for any product surnamed "Real Tile Without The Mess"

Sadly the surname should have been "Real Mess Without The Tile" as that is the end result of over a weeks labor-Endless frustration at every point of the damn process and-Shelling out A Grand!!

I caught this crap on sale at $9.70 a box or 1/3 of the original price.
Always the skeptic I talked to 3 different people in the flooring department over a half dozen visits to buy other items. Only after hearing positive remarks and uniform remarks from all did I light the fuse on my own destruction.

That was July 2006

Despite the living Hell of laying this "Do it youself Nightmare" I must say my Wife was quite pleasantly surprised at the new "Venician Sand" ceramic tile floor throughout over 70% of our home.

We actually had a great many compliments from friends, family and visitors.

It goes without saying that I of course gave myself a silent pat on the back and managed my best Tim Allen "Home Improvement" Pre-mordial grunt with each remark!!

There was absolutely no issue for over a month.

Sept 2006

Then one day a small crack appeared which caught my eye. Immediately I gathered the usual suspects ...my 3 children and demanded to know who had hit the GD floor with a hammer?

No takers....Mad as Hell no resolution. One tile big deal...

Literally within 5 weeks ..each day another 5 or 10 cracks.
To this date there are single tiles in the floor with as many as 15-20 cracks which look like they have been smashed with the head of a 20 pound sledgehammer.

This crap is like a ticking time bomb.

I took about 100 digital pictures burned them to a CD and made copies of over $900 Dollars of cash reciepts ..blown on underlayment-hair mouse ....er I mean grout and snappy crappy tiles.

I went directly to Lowes and as I expected was initially given the shove off by a sickningly sweet and terribly indifferent custom service woman of 20 ish who had not a clue about a damn thing.

Upon my adamant insistence I was soon face to face with the store manager.

The speed with which this guy moved this to his office without a question was stunning and re-inforced to my mind that this was certainly not the first time Lowes has fielded this ball.

Another manager was called in and the manager of the flooring installation for the store for the support of a very-very weak effort at turning my wrath toward the manufacturers. This was solidly stamped out when I pointed out this was a "Lowes Exclusive".

My Dad who is a retired contractor was bit more direct and I believe the term "lawsuit" made its entrance into the conversation.

Long story short-Within 5 minutes the manager was laying the full re-imbursment on the table to clear the slate.

At which time my Dad who I surrendered the helm to pointed out "That would really be great...let me tell you what would really be greater than that...how about you re-imburse the cost of time and effort for this installation...AND the extra cost of having to install the same floor a second time!!"

"Or if you don't want to do that ...we will be perfectly happy with you sending your own crew out and installing flooring of our choice that is in the same category of pre-sales cost to your store?"

These remarks were less questions and more direct demands by my Dad.

The flooring install manager was standing in my living room within 30 minutes -snapping his own digital pictures. When queried he would NEVER admit to knowing about any issues with this product.

While he was questioning about not really understanding how tile could just break through normal usage the VERY tile he was standing on snapped down the middle with a sound like a firecracker!!

We could not have asked for a better exclaimation mark on the statement.

I wish i had a digital picture of his face in that rather awkward instant.

HA-HA.

This afternoon 2 business days later the Installation crew called to make an appointment to estimate the new floor.

From all the signs I can read they are going to make things right...

One way or the other.

I will keep everyone posted as this thing gets resolved.

PS: At one point I was kicking myself for not waiting to buy this stuff...On a trip a week or so before the trouble began I saw a guy buy a whole pallet of "Florence basil" for $75.00 out on the parking lot of the store.

"No known Issues "

Right!!
 
#29 ·
Class Action

:censored: Update:


Have been dealing all week with my local LOWES in Mesquite, Texas with the promise of a resolution by today.

Instead LOWES now has shifted the blame and the problem to Edge in Dalton GA.

I also as others have now been told to pull up a tile from the hundred + in the 4 rooms of my home and ship it to the manufacturer for testing.

Somehow the scientific research analysis which could not initially disqualify this rubbish in the first place is going to magically determine the cause of this damage. My gut feel is the fault is going to land squarely on me.

From the postings I have found all over the internet I can see this is going nowhere now!

I am interested in communicating with others in this sinking ship to determine if there is seriously enough support for class action against both Edge Flooring and Lowes as an associated party to this bull************.

Lowes has been aware of this issue and has sold it in Texas until August of this year. I guess they had to try to recoup some of their own cost of stocking this trash but its blood money to lay this on their faithful patrons.

I welcome any serious response.

JB Brown
promoweb@comcast.net
 
#31 ·
Edge flooring what a JOKE

I purchased EDGE flooring in March of 2004. Soon after, there is a tile where the grout err.... Hair Mousse has cracked, when you walk on the tile it goes down. This in a fairly small bathroom less than 80 S.F. I would like to somehow put something below the tile, between the concrete floor and the fake floor to prevent this from happening. The thought of tearing this out and going after lowes makes me want to puke. :furious:
 
#33 ·
Edgeless Forever

Paul,
2 things
1. since you bought your tile in 2004, Lowes might be more helpful than you might guess. This tile was "first generation" and was known to be bad by all. You might even want to give Edge a try since you had this tile. Worth a try.

2. Go to http://www.johnbridge.com/vbulletin/showthread.php?t=30921&highlight=edge+flooring. There's about 28 pages about Edge-mostly bad. But I think someone mentioned an alternate method of attachment. (Just so you know, it will VOID the warranty if you do so).

good luck
 
#34 ·
Class Action Against Edge

I would be interested in being a part of any class action lawsuit against Edge Flooring. I spent weeks and weeks cutting and laying edge tiles in my foyer, kitchen, hall and bathroom. I have grouted and regrouted and regrouted again. I thought maybe I was just completely incompetant until I read all these postings that could be story of my life. I wish I knew 6 months ago what I know now. I don't even have any receipts so I have little hope for any refunds or replacements. I wonder if whatever edge products I have purchased using my Lowe's charge card can found in their records. I feel really stupid and cheated.
 
#35 ·
Over the Edge

Like so many of you that have written here, I've had nothing but problems with the Edge flooring we put in our mudroom and powder room. We purchased and installed it in December of 2004. We contacted Edge just recently in hopes of getting some compensation but of course they want to give you more of their "snappy crappy" product and only after you send it in for 'testing'. Plus the tile we purchased is no longer available. Like another thread I read here, they tried giving us the "did you put a vanity on it?" Of course!! We totally remodelled both of those rooms so pulled everything out and stained new trim, doors and everything to go with our tile selection. The vanity in the powder room is small. It weighs less than most full-grown men and the weight is distributed further as well!! The thing that bugs me is that we told Lowe's exactly what we were planning on doing. Talked to several different sales people in fact and received nothing but encouragement. Six months later they are not getting in any new product and are trying to liquidate what they have!! That tells me that they had to know there was a problem.

When I asked Edge why Lowe's no longer carries their product they told me it was because " Lowe's doesn't like the new color palette " ha ha !!!

I'm going to try to talk to someone at Lowe's and Edge again tomorrow to see if I can make any headway in getting reimbursed for the product. I know I'll hae to eat all other costs. Any suggestions would be greatly appreciated.
 
#36 ·
thanks for the warnings

WOW...yesterday placed my first order for 4 boxes of Edge flooring, saw blades, grout, etc. Needlesstosay...I just called the salesperson and CANCELED my order. I am so glad I found this site before the order was filled. Does anyone know of another ceramic tile product that is easy to lay over an existing vinyl floor?

THANKS!!! :thumbsup:
 
#37 ·
WOW...yesterday placed my first order for 4 boxes of Edge flooring, saw blades, grout, etc. Needlesstosay...I just called the salesperson and CANCELED my order. I am so glad I found this site before the order was filled. Does anyone know of another ceramic tile product that is easy to lay over an existing vinyl floor?

THANKS!!! :thumbsup:
You did?, they discontinued that crap.:thumbup:
 
#38 ·
Do not even think about buying Edge flooring

I installed the Edge flooring 6 months ago in my kitchen. The installation was easy, the floor looked great till yeasterday when I accidently spilled some water on the floor when cleaning diswasher. The water must have gotten underneath the tiles and dispite that I wiped out the moisture imedietly withing couple of hours the baseboard to which the tiles were glued started swelling up and 1/3 of my kitchen tiles is fractured and distroyed. In two hours $800 of material and 3 days of my labor is gone.
 
#39 ·
edge flooring class action suit?where do i sign up?

we did our front foyer & hallway including kitchen & another hallway leading to & including the laundry room & bathroom done in edge flooring.its been a year & yes we have cracks!what to do?also looking for beach grout to regrout bad areas & to finish grouting for lack of buying enough of it because it does not go near as far as claimed!,if you have any please post up!trying to make a bad thing good:(
 
#40 ·
I am absolutely shocked that this stuff is still available for sale. I was watching Bathroom Renovations this morning on DIY Network and was shocked when I saw this being used. I would have thought this company was out of business by now...judging from the posts on this website.

I purchased this stuff late 2005, held on to it for about 6 months and then did a bit of googling found this website and decided to return it to Lowe's. There were no questions asked. However, since I did not have the sales receipt I think I might have lost $20 bucks, but I gained peace of mind.
 
#41 ·
Well...sometimes procrastination is a good thing. My husband and I purchased a bunch of Edge Flooring for use in our kitchen back in Sept. '05. We've been busy doing this and that but were finally "ready". Come to find out, we calculated the wrong amount of tiles needed. We needed more. Thank goodness this was before starting the project. We made a trip to our Lowes store only to find out they no longer sold the product. Went home to try and find another store that did and came across this website. Thank goodness we found out!!! Of course, we didn't want to use any of it. We didn't know what to do with the product we had and wanted our money back. I called Edge Flooring and spoke with someone in Customer Service who was very helpful and accamodating. She said the product we bought should have been destroyed since there were so many problems with it. She suggested I call Lowes. I called and spoke with a manager who was very helpful (so far). He said we could return all the tile, saw blade, grout, etc and receive a refund or receive a comparable product (of course not Edge) at a comparable price. The manager even has arranged for Lowe's to come and pick up the junk, oops, I mean products! My husband and I will then go to the store and pickout the new flooring. I'll keep you all informed how that goes. Cross your fingers!
 
#47 ·
I do not know yet . I contacted my non-responsive Lowes Store Manager and did not get an answer yet, after leaving him several massages. I will send a letter to Lowe's district Manager, explaining the situation and the indifference of my Lowe's store manager, eventhough my purchases from Lowe's last month only were at around $4000. I will contact my Lawyer (My brother)to have his paralegal write me the letter.I will let you know..
 
#48 ·
checking out Lowes

Did you ever get satisfaction from Lowes? What state did you purchase your products in?

The reason I ask is I was just offered a management position with Lowes. As I am leaving my current employer because of indiferance to the people that keep them in buisiness I don't want to join another company that does the same thing.
Thanks,
mnjmvj
 
#49 ·
Some more information about the Edge product

I actually hesitated to enter this reply because it's been my experience that if you enter something positive about a product that people have made up their minds about, they accuse you of working for the company. I decided to enter what we found out anyway in case it would be useful to someone. I am a director of technology at a small school system in Michigan and am just a do-it-yourselfer. That information to help convince anyone that I am not a company shill.

Anyway, we found the Edge Company web site and read about the floating ceramic floor concept and were intrigued. However, after finding this and other negative comments we decided to pass (who needs premade headaches). But I got to thinking that this is a large company who sells this product internationally and it's hard to think they would make that bad a product. So we decided to do some more research. We went to several 'real' floor covering dealers (not Lowes) in our area listed on the Edge web site.

They were all surprised that we had heard of any problems with the product because they have been selling it and have heard no complaints at all. In fact one of the people said she has it installed in her kitchen and loves it. OK, they're dealers and want to sell the product but not many dealers would want to sell a product that they know their customers are going to holler at them for. This made it even more puzzling.

I then sent EMail messages to the company laying out all the problems I had 'heard' about to see what they would say. I got a response the next day saying this:

Thanks for your interest in the Edge Flooring. What you have read on the internet is product that was sold exclusively to Lowe’s and it was called Edge Precision Tile, what we offer today is Edge GTL.

We had issues back in 2004 where Lowe’s was stacking the product too high in their warehouses and handling the product incorrectly which caused stress cracks to appear in the tile after installation. We went into all the Lowe’s stores and warehouses back in June/July 2005 to reeducate Lowe’s on how they should stack and handle the product so things of this nature would not happen in the future. We then took out certain dates that this was affected by and put in new dates. Then in May 2006 Lowe’s choose not to pick up the new colors we had to offer and discontinued the product line all together.

This made sense to us and we proceeded to buy enough Edge GTL praline color to do a bathroom. We installed it with no more than the usual Do-it-Youself self inflicted problems and have been very happy with it for the past 3 months. It looks wonderful and is not causing any problems. In fact we are going to do our other bathroom and our kitchen this winter.

As I said at the beginning of this, I'm sure some will not believe me but this is our experience and to be fair all the information should be available.

Apparently the problem was with Lowes and I suppose they may have some product still in their stores. I would not touch that. Just order from a real store and have them provide the product.

Thanks for reading this.
 
#50 ·
edge flooring a nightmare

We bought this for kitchen-cracked like crazy! We were told by Lowe's that we shouldn't have put appliances on it-too heavy-where would the fridge go?! After much complaining, we were given a full refund for all the materials we bought-even the guy at Lowe's said they had a lot of problems with it. Hope you didn't buy it!
 
#51 ·
Edge floor tile

We did buy it and have been very happy with it.

Maybe my note was too long winded but if you read back over it you will see that it appears the problem was with the product Lowes had and the way they handled it and I recommended not buying it from Lowes because of that.

I never bought any from Lowes so I can't really address the differences.

Regards.
 
#52 ·
Don't



Andy,
I hope that you haven't gone ahead and purchased this brand - you will be sorry. We have had NOTHING but problems with ours. We had ours installed professionally by a local flooring dealer not quite two years ago. In the past six months, our tiles have begun cracking, one after another.
I have tried to get the problem resolved and all I get is the run around, blame passing etc.

I finally ended up getting a representative from Edge to my home. I threatened the VP of Edge that if I didn't start getting a satisfactory response that I was taking the issue to our local Television Stations; that they had people who did nothing but investigate problems and of course televise them! That's all it took.

However, the Edge rep wasn't here 10 minutes when he exclaimed that the incorrect underlayment had been used, therefore the warranty is null and void!

What really concerns me is that this product is being advertised on HGTV on all of their home improvement shows. According to the accolades on the show, the product is the next best thing since slided bread. It is not.
 
#54 ·
Ya know what's funny to me? Everyone that is here in the "EDGE FLOORING THREAD" to say good things about Edge Flooring has less than six posts total. Sounds like a set up deal, must all work in the same place. Then along comes this "Tommy Sprayberry" that just happens to have 50,000 square feet of this crap on hand and he is posting his phone number hoping to hook an unsuspecting sole and dump some of his inventory.

Edge Flooring FAILED miserably.
Edge Flooring filed bankruptcy late last fall (2007)

BUYER BE WARE
 
#57 ·
No EDGE for ME

When our tile cracked, we called Edge, too. They said that our tile (though it was from Lowes), was post the "piling too high" time and post the poorly constructed tile time. Therefore the cracks had to be our fault. They "tested" a tile we sent in (one that had been laid but was not cracked) but it apparently was perfect. They wouldn't divulge WHAT tests were run or even send us on paper that the tile had passed their tests (wonder why? :whistling2: Lawsuit). They SAY a lot of stuff-like they have a great warranty. They SAY their product is easy to install and for DIYers. They SAY. How much time and money do you want to invest on their say after reading some of these threads?
 
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