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Old 09-16-2005, 04:31 PM   #1
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Quickstep flooring


I have Quickstep flooring thru out my kitchen, dining room, entry way and down a long hallway, installed Jan. 05 and the floor CREEKS just about everywhere it is walked on. I have contacted the company that did the installation and the distributor of the product. They both came to my home and walked on the floor, admitted something was terribly wrong,took a board sample I had left over from the install and sent it off for 'research'. Has anyone ever encountered this problem and if so, how was it resolved??? I have been waiting for an answer since June 21. 2005.

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Old 09-16-2005, 05:01 PM   #2
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Quickstep flooring


I have never encountered a squeak problem with Quickstep.
It is the finest manufactured lam on the market.
I would doubt highy that there is a problem with the product itself, but I could be wrong.

we will see I guess.
Keep in touch o.k?

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Old 09-17-2005, 06:12 PM   #3
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Igloo 3,

Thanks for the reply. I will keep in touch & let u know the outcome.

Lucy
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Old 09-17-2005, 07:05 PM   #4
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Quickstep flooring


Lucy,

I have installed laminate throughout my house and the first thing you have to do is put extra screws throughout the subfloor into the joists where there was creaking in the first place. Maybe whoever installed the floor didn't do this.
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Old 09-22-2005, 11:49 AM   #5
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Quickstep flooring


Hi Andyman,

Subflooring?? What subflooring?!?! This is the 2nd lam floor, no subflooring used in either installations, it's the 2nd that creeks and cracks ... still waiting for some kind of answer from the store & or the distributor. At this point however I tend to believe it isn't the product.

Thank you for the reply, makes sense to me ...
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Old 09-22-2005, 08:04 PM   #6
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Quickstep flooring


Your second floor has floor joists, and there is a subfloor installed on top of that, and then the lam.
It could be subfloor related.

Unless it is concrete
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Old 09-27-2005, 03:57 PM   #7
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It's concrete ... Thanks again Igloo
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Old 09-27-2005, 09:02 PM   #8
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Whoa.
Must be a defect in install or the product.

what is your relative humidity?
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Old 09-27-2005, 09:19 PM   #9
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Quickstep flooring


Flor, unless you are looking for low, I'm at the high end without complaints. Most households here run about 60% but can go from the 30's (extreme) to 98% (more common) as they open up for spring and fall.
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Old 09-28-2005, 11:39 AM   #10
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I heard a ton of squeaking problems with the Costco lam which is actually made by Unilin.
I always thought it was wierd because in 9 years I have yet to hear ONE of my floors squeak.
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Old 09-29-2005, 10:53 AM   #11
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Quickstep flooring


Have the answer to the noise! I recvd a call from the installer and he explained to me that the Quickstep product is infact defective. The distributor had taken a floor sample in June and it was learned that the plank sides were not waxed and that is the cause of the loud cracking and creeking noises. The entire floor will be removed and replaced as soon as the product is delivered from the distributor. I'd like to thank you all for your imput, it's been greatly appreciated. I'll have to stop back and let you know how the new floor is doing - geez I can hardly wait! After all these months of noise I was close to wearing ear plugs :D
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Old 09-29-2005, 11:05 AM   #12
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Igloo,

My location is Ventura County, Southern California.
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Old 09-29-2005, 05:45 PM   #13
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I am glad they solved the problem.

good for you.

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