Pictures After Installers Came To Fix Konecto - Flooring - Page 2 - DIY Chatroom Home Improvement Forum


Go Back   DIY Chatroom Home Improvement Forum > Home Improvement > Flooring

CLICK HERE AND JOIN OUR COMMUNITY TODAY...IT'S FREE!

Reply
 
Thread Tools Display Modes
Old 01-12-2009, 07:51 PM   #16
Member
 
Join Date: Sep 2008
Posts: 45
Rewards Points: 25
Default

Pictures after Installers came to fix Konecto


Quote:
Put yourself in their shoes. They have no idea if you installed it right but they were willing to send someone out to fix it. Then, from those results, they were able to determine that you had installed according to directions and that glue failure was a problem. Now they agree to replace the flooring. Have you paid for any of this besides the initial floor? If not then you should be delighted with their continued efforts to back up their product but understandably dissappointed that they didn't know enough about it to prevent the problem.
No - they did not send someone out to fix it at first. One of the individuals from the retail store came along with the rep. and both decided to take away with them info. they chose to hear which is that we did not use the 100 lb roller only a kitchen hand roller. Although I emphasized we rolled rolled and rolled with the 100 lb. roller we borrowed from the retail store along with the kitchen hand roller. Plus we went back with a blow dryer and hand roller to "REACTIVATE" the glue. Did not work. So then about 4 months later Sea Pac paid to have the retail stores installers out to fix what could not be fixed. We requested an independent inspector and it looks like we might see one sometime soon according to the latest conversations with the retailer. They (sea pac) agree to exchange for like product the 77 boxes plus the one they took for testing after all this time. Originally that would have worked and been ideal but not anymore. We have zero faith in Konecto with all the stories we have heard. Plus we have a local contractor who had his money returned and the floor in his beautiful home replaced. Same stuff.
As you said YES - We are frustrated and my kids are living out of boxes basically because they cannot be in the rooms affected of which one is their new bedroom and these companies involved have been dragging their feet. It is not their problem to live with everyday so why hurry?

I would not consider adhesive failure on this product an installation issue if you are familiar with said product. Like product would not install with same poor results if product was manufactured as supposed to be.

Of course they will not pay to have it installed.

Some might call that workable???? I am not so sure - somewhat workable possible but not wholly???? So far the finger has consistently pointed to us.

I have tried to present all facts and know some think otherwise.

Advertisement


Last edited by jennydavis; 01-12-2009 at 08:03 PM. Reason: incorrect spelling
jennydavis is offline   Reply With Quote
Old 01-12-2009, 09:14 PM   #17
Newbie
 
Join Date: Jan 2009
Posts: 1
Rewards Points: 10
Default

Pictures after Installers came to fix Konecto


"Why else would they not exchange our flooring for a different lot?"

Is this something the retailer has sitting at the store? If so, I agree with you.

If they don't have more at the store, wouldn't they have to order it and depending on where you guys are located, the shipping could be expensive.
SurfingCalifornia is offline   Reply With Quote
Old 01-12-2009, 09:38 PM   #18
Member
 
Join Date: Sep 2008
Posts: 45
Rewards Points: 25
Default

Pictures after Installers came to fix Konecto


I am not expecting the retailer to replace the flooring at their cost. I am talking about Konecto or SeaPac. They could have sent replacement immediately after seeing situation initially. They both have the ability to absorb the cost especially when it is a product defect.
jennydavis is offline   Reply With Quote
Old 01-28-2009, 05:31 PM   #19
fix it
 
Join Date: Aug 2008
Location: Minnesota
Posts: 48
Rewards Points: 25
Default

Pictures after Installers came to fix Konecto


I would aim for a refund and pick a new floor material, this has clearly been a major hassle and no flooring is worth the aggrevation you've endured. Even a partial refund would likely be a faster resolution than dragging it into court...IMHO.
detailedEye is offline   Reply With Quote
Old 01-28-2009, 09:49 PM   #20
Newbie
 
Join Date: Jan 2009
Posts: 3
Rewards Points: 10
Default

Pictures after Installers came to fix Konecto


I ran across this and wanted to paste it here. Sorry for your frustration Jenny.

Customer Relations for the Flooring Inspector

We are all consumers and we all encounter products or services that do not meet our expectations. The consumer having a problem with their floor covering is no different from you or me. The flooring they paid good money for is not living up to their expectations.
When I first became involved in complaint handling, I thought I would see a lot of people trying to get something for nothing. The complete opposite has proven to be the case. In all the years I have been doing inspections less than a handful has met that criteria. The overwhelming majority just want what they paid for.
Many complaints are never reported. Many that do complain only do so after they become convinced they are not at fault. A typical consumer will tell you that he or she noticed the problem months ago but thought that if they just vacuumed more or had it cleaned, it would look better. Unfortunately, in our industry, complaints are often neglected. When addressed, more is done to shift responsibility than to resolve the complaint.
When dealing with an unhappy consumer, it is not wise to become defensive or take the discussion personally. Remember they are not angry with you, but at the situation. The types of personalities you will encounter will run from meek and mild to aggressive. The most important thing is to listen. You will be surprised at how simply this will smooth the inspection process. Do not go to the consumerís home with any preconceived ideas about the product, the problem, or the consumer.
As an independent inspector you have the responsibility to provide the commissioning party unbiased, truthful information and accurate, just conclusions.
Your report is the property of the commissioning party, and you have an obligation to discuss the inspection report with no one other than the commissioning party, even the consumer without written consent of the commissioning party. However all involved in the complaint deserve your best unbiased, honest opinion.
You will never win an argument with a consumer. Simple courtesy is required even if the consumer isn't courteous. Everything you say will be important and may be misconstrued. If you don't know the answer to a question, say "I don't know." These are sometimes very hard words to say because everyone is expecting you to know. To them, you are the expert. Flooring is a very complicated product and is becoming more complex all the time. No one knows all there is to know.
Virtually all consumers with floor covering problems can show you the problem and you will be able to see the problem. This does not mean necessarily that there is anything wrong, but to them, it is wrong. For instance matting and crushing is a common complaint usually perceived as wear but is not considered to be a defect. It may be that it is wrong but not a manufacturing defect, as in the case of an installation error or poor maintenance. The consumer, by and large, is not interested in who is at fault; but is interested in getting something done. The consumer is the most important element in the floorcovering industry and deserves to be treated with respect and consideration. Ultimately, they are the ones who write the checks.
enjoyingdiylife is offline   Reply With Quote
Old 06-30-2009, 04:24 PM   #21
Member
 
Join Date: Sep 2008
Posts: 45
Rewards Points: 25
Default

Pictures after Installers came to fix Konecto


Yep - we battled this all winter long. It was too much money to give away and we did not like being called liars.

We finally inconvenienced ourselves yet again and moved out of a third room and installed the flooring in it to prove we installed correctly as we have said all along. This is not a concrete floor nor a radiant heat floor. Just your normal acceptable sub floor in a room with baseboard heat.

We went above and beyond the requirements.

We leveled the floor almost perfectly. Sanded all the seams and then used a laser level to prove it was level. We cleaned the floor meticulously. We used an infrared heat thermometer to record the heat directly in the floor and acclimated the Konecto floor directly in the room for 50 hours. We had the heat in the room in the upper 70's and kept it for 3 days before and 3 days after installation at that temp. This was also recorded. We had several witnesses come and help and we recorded the process from start to finish. We had the rolling process with the hand roller specified as acceptable to use recorded and then the 100 pound roller recorded as it was used all during installation. We rolled several times over and over on each seam with the hand roller and then as a row was laid down we rolled over and over with the 100 pound roller. After the floor was completely installed it was rolled in all directions many many times and recorded. Shortly within hours after installation the floor lifted at the seams just like the other rooms. Same exact results that the other parties tried to blame on us. Only now we have the proof to show we did everything as required and correctly that they claimed we did not do.
It looks horrible and it is a tripping hazard.
Our Konecto that we purchased was and is genuinely defective JUNK!!!

We took this new indisputable evidence to our retailer's lawyer father and left it in their hands to look at. They could refund our money or we could go to court. They chose to settle out of court.

We finally just picked up and out of court settlement yesterday of $9,000.00 dollars from our retailer and distributor. It is still over $2,000 off from our original purchase price but it will suffice. We did hire a lawyer but we received the settlement offer about the same time so decided to just get it over with. We had so much evidence against them at this point but honestly just wanted to move on and not wait another 6 months to get it over with.

So I just want others considering Konecto (I believe Allure is safer because Home Depot has an incredible return policy) to think about it and get it in writing before they purchase that the retailer will refund or replace your flooring if it does not stick together. It would be wise to have a video taping of the whole process to prove all of your steps.
Konecto is a gamble and there are retailers in the same state as us that have similiar problems with lifting like us. A major company in a large city near us told us about their experience. Same distibutor and same ridiculous reasons for the problems being blamed on them too. It is a recurring problem and in our case a definite situation where the glue was defective.

There is a hit and miss with Konecto and when it is miss Metroflor will not stand behind it. They chose to side with the lies given by our retailer and distributor and not the truth.

We recently spent extra money on really good laminate flooring rated #2 in consumers report and now have wonderful flooring for all but our basement area. It is beautiful and we know the retailer we chose this time will absolutely back us 100% and will not be dishonest with us.
jennydavis is offline   Reply With Quote
Old 06-30-2009, 04:33 PM   #22
Member
 
Join Date: Jan 2009
Location: South of Boston, MA
Posts: 17,248
Rewards Points: 2,000
Default

Pictures after Installers came to fix Konecto


Thanks for the info & update
Another product & company to stay away from

Closing in on 1600 views
Maybe point them in the direction of this web-site to show them how much $$ they lose by not making things 100% right
Scuba_Dave is offline   Reply With Quote
Old 06-30-2009, 05:17 PM   #23
Pro Flooring Installer
 
rusty baker's Avatar
 
Join Date: Feb 2009
Location: SW Missouri
Posts: 4,024
Rewards Points: 2,318
Default

Pictures after Installers came to fix Konecto


I pointed out the problems with Konecto and Metroflor on another thread on this subject and was attacked by a Konecto distributor who posts here. This distributor has been banned from most professional flooring forums for not following the rules. So I expect to get attacked again.
rusty baker is offline   Reply With Quote
Old 07-06-2009, 05:56 PM   #24
Newbie
 
Join Date: Jul 2009
Posts: 1
Rewards Points: 10
Default

Pictures after Installers came to fix Konecto


Oh, I wish we would have seen your pictures before we spent $6.000.00 on a Konecto floor. We are starting the long involved process of trying to get them to fit it. We had a very reliable pro install ours and it still is popping up. We could tell by the inspector sent out today it is going to be a fight. Hope your's turned out good. Thanks for the info wish we had seen it before we got the Konecto. Carol
wolfden is offline   Reply With Quote
Old 09-25-2009, 07:37 PM   #25
Newbie
 
Join Date: Sep 2009
Posts: 1
Rewards Points: 10
Default

Pictures after Installers came to fix Konecto


I work for a distributor on the east coast. I've been selling Konnecto for the past 2 years. Konecto is a great product, IF ALL installation instructions ARE FOLLOWED. If they are not, you WILL have a failure, period. There are four main steps to follow. 1, you must acclimate the product. 2, you have to keep the glue ends clean of dirt and dust. The more dirt and dust on the glue ends, the less adhesive you will have. 3, you must hand roll each joint while you install. 4, you must use a 100 lb. roller over each joint. Go north and south, east and west. If you miss a joint, that will be the one that causes a problem. Brian Mc
brianmc is offline   Reply With Quote
Old 09-25-2009, 07:40 PM   #26
Member
 
Join Date: Jan 2009
Location: South of Boston, MA
Posts: 17,248
Rewards Points: 2,000
Default

Pictures after Installers came to fix Konecto


Quote:
Originally Posted by brianmc View Post
I work for a distributor on the east coast. I've been selling Konnecto for the past 2 years. Konecto is a great product, IF ALL installation instructions ARE FOLLOWED. If they are not, you WILL have a failure, period. There are four main steps to follow. 1, you must acclimate the product. 2, you have to keep the glue ends clean of dirt and dust. The more dirt and dust on the glue ends, the less adhesive you will have. 3, you must hand roll each joint while you install. 4, you must use a 100 lb. roller over each joint. Go north and south, east and west. If you miss a joint, that will be the one that causes a problem. Brian Mc
and your explanation of the jennydavis outcome ????
Scuba_Dave is offline   Reply With Quote
Old 09-25-2009, 08:12 PM   #27
Pro Flooring Installer
 
rusty baker's Avatar
 
Join Date: Feb 2009
Location: SW Missouri
Posts: 4,024
Rewards Points: 2,318
Default

Pictures after Installers came to fix Konecto


There are many stories on other forums of Konecto failures. Some of the people bragging on the product are distributors and retailors who sell it.
__________________
The ads in my post are there without my permission. I do not endorse any of the products.
Semi-Retired Installer
Installing since 1973
rusty baker is offline   Reply With Quote
Old 01-06-2010, 11:13 PM   #28
Newbie
 
Join Date: Jan 2010
Location: Pa
Posts: 1
Rewards Points: 10
Default

Pictures after Installers came to fix Konecto


Konecto is so easy even a caveman can do it but if its a bad batch it wont stick. Those pictures are a reallity.

Advertisement

sheetgoods is offline   Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Other Konecto Products for Kitchen jamiedolan Flooring 4 06-04-2010 06:56 AM
Konecto flooring failure/Don't recommend shredlew Flooring 160 07-07-2009 12:40 PM
Konecto Installation Tidbit jennydavis Flooring 9 01-06-2009 01:19 AM
Posting Pictures rjordan392 Site Feedback and Suggestions 13 08-18-2008 09:25 PM




Top of Page | View New Posts