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Old 12-20-2006, 04:43 AM   #16
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I have to agree with going for entire replacement costs. If you get Holmes on Homes in your area he always says that grout doesn't crack because of a grout problem. It's a major problem with the subfloor moving usually and it probably won't be long before your tiles start breaking or popping off.

Hassle, yup and a major one, but you are going to have to live with the ongoing mess if you don't get it fixed properly. The other problem is resale and the issues it could cause then.

Don't accept their less than adequate offer. Insist on complete removal and replacement costs so you can get someone who knows what they are doing in there. Call in another store and see what they say about the floor and what it would take to replace it so you have an accurate figure to work with.

A good flooring company will be able to fix that floor without damaging your cupboards or appliances. They will also do damage control with plastic sheets etc. from ceiling to floor to block the dust.

As an aside, I had to have my entire main floor (wood) taken up and replaced in one house (new build). It took 6 months of fighting, 3 attempts at fixing/patching, and finally complete removal and replacement. Each fixing took longer to do than the removal/replacement as they just came in and made a mess for a couple of hours and then started fresh with the new floor. Total removal/replacement including kitchen, bathroom, LR/DR, entrance was 2 days.

Believe me, it's worth the hassle even when you don't feel like dealing with it anymore. It also was a real bonus when I sold to not have to worry about that floor being an issue. Steel yourself and go after them.

BTW if you want to get the opinion of a lot of tile guys, visit which is a forum of tile pros who also answer DIY questions in their advice area. They should be able to really give you an idea of what has happened and what it will take to fix it.


Last edited by Dusty; 12-20-2006 at 04:46 AM.
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Old 12-20-2006, 06:25 PM   #17
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To the original poster. You got a professional oppion from a tile man here R&D Tile. Don't take that money. Continue through small claims court. Would recomend have a tile guy come into the house and DOCUMENT what is going on and why. Also how much to fix. Better yet get 3 and bids to do the job correctly. Just let them know what is going on. Your having to go small claims because of the screwed up job this previous place did and you need bid to fix correctly and documentation by a professional like them exactly all the mistakes they made.
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Old 12-21-2006, 08:26 AM   #18
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It probably costs tens of thousands of dollars to fix the problem.... One cheaper method I saw in Home Improvement Project on TV show people dealing with similar issues is : they pour some sort of special materials on the floor, then making them look like tile... when the thing dry it looks exactly like tiles... I imagine this will raise the floor by half of an inch though... but at least this approach does not require removal of the carbinet and the old flooring...
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Old 12-21-2006, 09:41 AM   #19
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Rip Off!!!


May I tell all you guys something?


If you are under the impression you have purchased a porcelain tile floor, you have not. If you have this in writing then you certainly have a claim. If you are dealing with a real flooring store then go after them. You have been lied to and the product has been misrepresented.

If you like, send your attorney to me and I will set him straight and help you to get the ball rolling.


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