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Old 12-08-2006, 06:13 PM   #1
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New Floor Damaged...


Looking for advice. Had a new Porcelain tile floor installed back in the spring. There were about 12 tiles with bad surface defects that the installer didn't notice. They had to come back and replace them leaving the house filled with dust. Okay...things happen. Couple months later, the grout all cracked and fell to pieces because the installer mixed it incorrectly. They came back and beat and chiselled out all the grout and replaced it...leaving the house in another big mess. In the process of replacing the grout, they chipped the corners and edges of the tiles in about 100 places...which you can see about 75% of them standing up looking at the floor (tiles are off-white and brick red color inside). The "beautiful new" floor looks like it is 10 years old...although we wouldn't have damaged it that much in 10 years. We can't have the floor replaced as the kitchen cabinets are on top of it and the house is all finished. The installers say there is no sure way to touch up the chips. The floor cost $1500 with labor and materials. Instead of repairing the floor, which we really don't want anyway because of the disruption, mess, and likely damage to our cabinets, walls, moldings, and appliances...they have offered to refund us $250. We think $450 would be more reasonable. They told us the profit on the job EVEN AFTER REPLACING THE DEFECTIVE TILES AND GROUT was about $350...so we are a bit insulted with the $250 offer after what we have been through...and what we are left with. Are we being unreasonable, or should we be going to the BBB...or maybe small claims court. Any suggestions, opinions, and feelings from others are greatly appreciated!!

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Old 12-08-2006, 06:44 PM   #2
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New Floor Damaged...


This sounds like a legal matter to me. It only costs me about 50 bucks to get my attorney's opinion on something. For what you've been through, maybe you should spend 50 bucks.

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Old 12-09-2006, 06:53 PM   #3
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New Floor Damaged...


did you sub them out or go thru a flooring store?
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Old 12-09-2006, 08:51 PM   #4
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New Floor Damaged...


Flooring Store!
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Old 12-11-2006, 08:50 PM   #5
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New Floor Damaged...


You should not give a damn about his profit here. Whether he made profit or not is not your concern, the botched job is. I personally would be going for a lot closer to the cost of the entire job than $450.This sounds like a real horror story. The BBB has no power to do anything to help you, this probably needs legal solutions. I think small claims would be a good option if you can document the evidence, because the cost of hiring a lawyer will easily eat up any money you collect.
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Old 12-16-2006, 02:30 PM   #6
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New Floor Damaged...


Flooring store upped their "final offer" to the $450 after we started the small claims process. Too old to fight...gonna accept it. Thanks for the comments!
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Old 12-16-2006, 04:07 PM   #7
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I would sue their a**s for the entire job, the cost of removel, the cost of new prep work , plus the cost of new tile and correct installation, they screwed up the installation awfull, nothing wrong with the grout, bet you'll have further issues to deal with in the future, the prep was done wrong also, they still made a bundle on you with giving back $450, don't let them insult you, go for it, you'll win hands down for alot more, you've been taken.
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Old 12-16-2006, 07:43 PM   #8
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New Floor Damaged...


Are you speaking from experience, R&D?
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Old 12-16-2006, 08:54 PM   #9
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New Floor Damaged...


Yes, but it wasn't me, went to look at a job around the corner from me, polished porcelain, grout cracked and loose tile, the backerboard was installed over demensional lumber, a big no no, new kitchen.

All the homeowner had to do was take the instructions of installing the backerboard and pictures of the job to small claims court, he was awarded the full cost of rip out and install of new tile, he brought 3 estimates to court with him, the judge awarded him the lowest, but it was still enough to redo the entire job.

Evidence, receipts and pictures help.
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Old 12-17-2006, 05:58 AM   #10
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New Floor Damaged...


R&D is right you should sue for the entire job even the 450 is an insult .You are going to have to look at that for a long time
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Old 12-17-2006, 06:51 AM   #11
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New Floor Damaged...


If you have had all these problems so far, what do you think you will encounter in the future? If you "settle" now for what they are offering, you may have a problem getting any further needed repairs done later. Many people sue needlessly but I believe your case has all the merits of necessity.
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Old 12-17-2006, 07:38 AM   #12
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New Floor Damaged...


Really appreciate all the comments. You are all correct. Replacing the entire floor would really be the only way to give us what we went in the store and purchased. The floor has electirc heating cables under it, so those would have to be replaced...and the tiles went down before the kitchen cabinets were installed...so that's another problem. We think we could win hands down on this one, but since the bad tiles and grout have been replaced, we will likley try to touch-up all the chips. Not great, but better than the mess and disruption that replacing the floor would cause. Yes, they are getting off easy (which they don't deserve especially since the first offer was $100), but the $450 and touched up chips are the lesser of the 2 evils for us right now. We'll take our chances on future problems with the floor. Thanks again.
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Old 12-19-2006, 01:21 PM   #13
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New Floor Damaged...


Hold the phone...the flooring people have the nerve to ask us to sign a total release before paying us the $450. We will agree to not come back on them for the chipped tile problem...but can't "release" them from everything...that would be plain stupid.
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Old 12-19-2006, 01:38 PM   #14
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New Floor Damaged...


Kinda makes you think you may have future problems, doesn't it? What may be happening is that the contractor filed an insurance claim to give you the $450 but has to have a full release signed by you to get the money. Bet the payment is not coming out of his pocket.
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Last edited by majakdragon; 12-19-2006 at 01:43 PM.
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Old 12-19-2006, 02:28 PM   #15
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New Floor Damaged...


Read thru these posts again and take everybodies advice. This is a totally screwed up job with one problem occuring after another. Grout doesnt just crumble like that. Its usually movement of some kind that causes this. Its quite possible (and likely) that it will happen again. I know youre trying to avoid a mess in your house and your willing to settle but I think thats short sighted. You need to insist as was mentioned above that these people pay for the complete removal and redo of your floor (including all related costs). Its possible that the flooring store may even have insurance for something like this. $450 for the mess they made and you'll have to look at everyday just doesnt cut it.

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