I called them and they do not even have a record of my claim. I submitted the claim officially
September 19, 2008. The rep. came to my home on September 24, 2008. He said last week that he has not heard anything either. But then he does not return calls or emails very well either.
The claim I guess was opened officially September 24 2008 in our home.
So GREAT !!!!!
-- Konecto has no record of us whatsoever at this point and said to go back to our retail store. Quite a few of you have been given the same runaround. I guess we are not an exception. This is exasperating and very trying. Our home is in total upheavel with unfinished floors.