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Old 01-27-2009, 09:33 PM   #106
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Konecto flooring failure/Don't recommend


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I strongly suspect that Konecto is getting more than their fair share of complaints because the product is so tempting to DIYers.
wow..great point...forgot about that...
lam is another great example.

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Old 01-28-2009, 10:17 AM   #107
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Konecto flooring failure/Don't recommend


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Originally Posted by Floorwizard View Post
I will keep you informed if that changes.
FW,

As I am planning on reflooring my 500 sq. ft. walk-out basement this Summer, I will be anxiously waiting for your updates. Konecto is/was a very attractive option because I have several dogs, but based on what I have read here I am nervous, so I am leaning toward the "old reliable" porcelain tile. As of now, I am not throwing the Konecto option away, but I have time so I will wait to see what shakes out.

Thanks.
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Old 01-28-2009, 10:29 AM   #108
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Konecto flooring failure/Don't recommend


I installed 300 Sq Ft of Konecto vinyl floor plank called "Sunrise" two years ago and I have had absolutely no trouble with it. I installed it on the second floor on a plywood subfloor. I planned to install 1000 sf in my basement this spring but these posts have me very worried. I believe I bought this flooring when it first came out and I dont recall any directions requiring me to roll the floor; consequently I didnt even put a 100# roller on it. The adhesive on this flooring was extemely tacky and I had to be very careful putting it down ensuring that I started each piece very straight. The two pieces I goofed on were very difficult to pull up. After pulling a piece up, I did not reuse it. I put a fresh piece down. My basement floor has a radiant heating system in it so I would not have any difficulty maintaining a constant slab temprature prior to, during and after installation. However I dont want to be required to keep the basement heated all the time. Could the basement failures be caused by moisture condensing under the flooring after it is installed?
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Old 01-28-2009, 04:45 PM   #109
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Konecto flooring failure/Don't recommend


Just had an email to share from one of the other individuals that dealt with Konecto and had it professionally installed. They gave me their permission to post it.

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Hello - Thanks for your email. I am sorry you (and many others) are experiencing this level of frustration. I can't remember exactly where I left off with our story, but we were told to try a little bottle of their repair adhesive to the lifted portions. The repair adhesive is nothing more than crazy glue and it was laughable that we would use it on the WHOLE floor. However, the installer (subcontractor to the retailer but very good) went through the motions and after a few, I just called it and said No, this will not work. You can imagine how it looked what with crazy glue leaking out of the edges of the 5 or 6 he tried. Ultimately the retailer got the distributor to replace all and they reinstalled the whole thing. The reason for replacing all the product? "They had a bad batch with bad adhesive". Thank God for the retailer.

A few things to think about:

We live in Southern California where the temperatures just don't flunctuate enough to make any difference. For all purposes, the installation environment and procedure was the SAME both times. So I would advise not to go down the road of blaming yourself or believing what they tell you about temperatures, etc. I know you are in Alaska, but that adhesive didn't work here either (in what are probably optimum conditions).

I was afraid that the retailer wouldn't stand behind me and so I was trying to figure out a way to save my floor. I bought a heat gun and tried to heat up a few to see if I could get it to stick down.

THIS IS A MANUFACTURER ERROR - with a lot of history behind it - not your error. Even if you got some dirty during install, why would they be uniformly curling? Your relationship is with the retailer. The distributor or manufacturer often won't even talk to consumers, so the retailer is who you need to talk to. If the product doesn't work, it's their problem.

Does the retailer happen to be a contractor too? In California, you can report contractors to a state license board.

EMail anytime you'd like and feel free to post my response on your threads.


I want to say thank you for all of the support so many have given. Some of you have been amazing. All of the private messages behind the scenes have been wonderful. We have had some wonderful local support from parties not involved.
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Old 01-28-2009, 05:39 PM   #110
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Konecto flooring failure/Don't recommend


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(in what are probably optimum conditions).
I would hope they know if it was optimum or not....but that is neither here nor there...

Quote:
Your relationship is with the retailer.
Very true...it should start and end there ultimately

Quote:
they reinstalled the whole thing.
Awesome! Looks like it was a bad batch and all is good now!
Same product?
That's good to hear that the same product had different results.
It seems to me that means Konecto is fixing their issues.
Congrats to them....
Now for your redemption.
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Old 01-28-2009, 08:48 PM   #111
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Konecto flooring failure/Don't recommend


"However, the installer (subcontractor to the retailer but very good) went through the motions and after a few, I just called it and said No, this will not work. You can imagine how it looked what with crazy glue leaking out of the edges of the 5 or 6 he tried."

I've employed dozens of installers over the years and I'm also familiar with Konecto and the repair glue (yes, it's basically superglue).

I'm curious if the same installer was sent out for the re-installation.

Only a tiny bead of the repair glue is needed (like 1/8") and if this guy had glue leaking out of the edges, it doesn't sound like he was real experienced.

Retailers hate taking the blame for installation screwups. They'd tell a customer the product was defective and that they got the distributor/manufacturer to replace it when in fact they just re-ordered new product and sent out a better installer. That way they come out smelling like a rose and have happier customers who are more likely to refer others to them.

If they admit it was an installer screw-up; even if they fix it they'll look bad...

It happens to anyone who's been in the business long enough. People don't go to school thinking that they're going to go into installing flooring for a living. There are a lot of installers who aren't the greatest who get jobs by begging stores to try them out and offering unbeatable rates for the trial period. This is more common in large metropolitan areas than small towns.

I had a customer in a hurry for vinyl and couldn't find anyone to do it by the deadline and a guy I had only used for carpet swore he could also do vinyl. There were no seams so I went for it. It was easier to tell the customer the glue was defective and redo the job at the boneheaded installer's expense than tell the customer that he'd messed up.

Last edited by Mudd; 01-29-2009 at 03:23 PM.
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Old 01-28-2009, 11:59 PM   #112
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Konecto flooring failure/Don't recommend


I just wanted to post a quick reminder here. This is a "how to do it yourself" site and not a "why I hate this product" site. If you have a question about a product or need help with it please post about it. If your here just to make some sort of public statement about a product or company then this is not the place for you.


Thanks.
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Old 02-16-2009, 01:34 PM   #113
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Konecto flooring failure/Don't recommend


Hi folks,

New guy here, from Washington State. I have read with interest this thread. Here is my experience with the Konecto Prestige product.

Last year my wife and I decided (ok, I was in the room) that we were going to open a wine shop and tasting room. So, looking for materials for the new shop was officially under way.

We live in a small town and decided to start with our local flooring shop. They have been around a long time and even though they are at the higher end of the price range, we felt that supporting our local merchants was important. But also of major importance was the support during and after installation. I am not what you would consider an "advanced" DYI'er, but I can hold my own. So I was going to tackle the installation myself.

The Konecto Prestige line was selected, and the "Sunset" color was what would be installed. Our flooring folks, measured, roughly 600 square feet and ordered what we needed and a week or so later I picked it up at the shop.

Of note, the Konecto was installed over a gypcrete floor with an electric in-floor heating system. Which I had removed a carpet from prior to installation of the Konecto and scraped down any high glue globs.

I let the Konecto acclimate in our shop for 2-3 days, if I remember correctly the room temperature was about 60-65 degrees Farenheit. After the 2-3 days, Pat (flooring shop owner) came down and helped get me started. He also loaned me his vinyl tile cutter for the end cuts and I had a small table saw for the "rip" cuts. I highly recommend these two tools for an easier go of it. Because of it's thickness and the aluminum oxide, a utility knife is obviously of some use, but IMHO not as a main tool to cut this material. Mostly for cleaning up edges and stuff.

I was doing this myself so I could take my time and really pay attention to keeping things clean, and getting the edges tight to each other. There is supposedly some kind of pattern to keep things looking random, which I never figured out. So, I would open about 5 boxes and just rotate which box I picked a plank from. If it looked too similar, I'd pick from another box. I would lay a row, then sweep thoroughly the area for the next row. The gypcrete is very soft and I didn't want the "crunchies" under the Konecto. Also, I ensured that I kept the glue on the tabs as clean as possible to ensure maximum adhesion. To get the edges tight, I would angle the plank at about a 45 degree angle and push it in at one end, then working my way down the edge a little bit at a time until I reached the end of the plank.

Basically, it took me two - ten hour days and everything went just fine. I had many visitors during those two days. They all said what I good job I was doing and how it was looking really nice. Funny, not one asked if they could help. Isn't that how it usually goes? Thanks for nothin'

As stated above I used a portable table saw for the "rip" cuts. On the advice of our floor guy I used whatever blade was in it. I would measure, use my straight edge to draw a heavy pencil line and feed it through. Couple of things here, it gets pretty dusty because of the aluminum oxide. The dust kind of adheres to your pencil line almost white. So I would just gently blow it off. Keeping the glue clean was a challenge, but important. I also put a box on the other side of the table so the "plank" didn't droop coming out the other end off the small table. And, I didn't use the fence. The Konecto grabs the fence and it's just easier to not to use it and freehand along your line. I left about a quarter of an inch gap from walls, which seemed to be fine. One thing I did NOT do was use a roller. This was on the advice of our floor guy Pat.

Ok, this was all done a little over a year ago. It has held up very well to the foot traffic and the delivery guys and their hand trucks. There are some shallow scratches from small rocks in people's shoes, but nothing major. This would happen with any flooring, so it's not a fault, just a reality. The Konecto is durable, but nothing is indestructable. One trick I have not tried yet is using a small amount of WD-40 on the scratches. I may try that on a test piece, but I just haven't felt the need to get all worked up about the very minor, not very noticeable surface scuffs and scratches. The seems are every bit as tight as when I originally installed it and joints are still glued together just fine, even without the rolling.

Special note on wrapping around things like counters. Doing this basically reverses your direction so the adhesive tabs are now facing down which requires you to slide a tab under rather than laying it on top. This where our flooring shop owner (Pat) was huge. They gave me a box of splines, which made reversing direction a total no-brainer and easy. You take your spline and stick to the corresponding edge, lay down that row and now you lay the next row on top like normal. No ruining planks to make your own splines or trying to tuck edges under each other and having poor fitting seems. Splines are not something the big box stores tell you about or even necessarily know about. But they are a necessity if you need to go around abjects and still make sure you have tight seems.

At no time was there ever a vinyl smell or odor from this product. We never had to air the shop out or anything. It was what I would call odor neutral. At least that was our experience with the "smell" issue which some folks have reported.

So, my opinion is (based on my personal experience) this flooring has lived up to and in many cases surpassed our expectations and I can recommend it.

Mike

Last edited by ikemay; 02-18-2009 at 12:03 PM.
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Old 02-19-2009, 01:54 PM   #114
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Konecto flooring failure/Don't recommend


Some of you guys take this way too personal.

This last guy did not roll it. It stuck. He likes it. Great. Glad his glue worked.

Fact - There have been bad batches the company has recalled some already. There are many cases on here with people who probably have it.
We all get imperfect products at times.

Yes it sucks - it is a hassle. But Lord almighty just deal with it. Don't make a "muddy" mess of it.

What sucks more is when the customer is blamed and stuck with it.

I make sure that does not happen.

Maybe some of you don't and then you feel the need to be offensive and defensive.
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Old 02-19-2009, 03:43 PM   #115
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Konecto flooring failure/Don't recommend


Quote:
Some of you guys take this way too personal.
Welcome to the wonderful world of enthusiasm and pride.
Something you left out...some of us have been doing this on these sites for years and years...so it gets to you after awhile.
We want to make sure everyone is treated fairly...including the manufacturers.
Some customers assume just because you type "Konect problems" and get results on Google that it must be a worldwide epidemic.
That's not always the case.
Plus we only hear 1 side of the story.
That also needs to be taken into account.

Quote:
feel the need to be offensive and defensive
You just answered your own statement....
Quote:
But Lord almighty just deal with it. Don't make a "muddy" mess of it.
That's kinda what you just did.
This is how it is, and even though you may be right...it won't change.
But your opinion is duely noted...
and sometimes shared....I am sure of it.
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Old 02-19-2009, 09:20 PM   #116
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Konecto flooring failure/Don't recommend


FloorRetailer -

When you commented, "Don't make a 'muddy' mess of it," I couldn't help but think you were playing on my name... Maybe I'm wrong, but I am going to run with it anyway.

I decided to weigh-in on this thread because I'd read voluminous posts by a DIYer who is sure that the product purchased is defective and it happens to be a product I know well.

One of the posts kind of stuck in my head and I just did a little searching and found it...

"But down in the concrete area they are saying it is too uneven. Funny thing is the spot where it is really uneven is sticking. There is a drain down there and it slightly bowls in that area. No problems there. It is in alot of other areas clear across the room and to the left of it. It does not make sense."

If I'm reading this right, the product was installed on a "really uneven" floor that, in part, slopes to a floor drain!

Would you say that someone who installed floating vinyl planking right across an area that slopes to a drain, apparently without any floor prep, is the best judge of whether or not a product is defective?

I'm sure you realize that if one steps on a plank where the subfloor is lower than the subfloor under the adjacent plank, this will mechanically pry apart the planks. Right?

And isn't the "coming apart" issue the main gist of the writer's complaint with the product?

This same writer quotes an email from a sympathetic individual...

"However, the installer (subcontractor to the retailer but very good) went through the motions and after a few, I just called it and said No, this will not work. You can imagine how it looked what with crazy glue leaking out of the edges of the 5 or 6 he tried."

Whoever wrote this thinks that an obviously sloppy installer who "went through the motions" is "very good."

What does that say about this other writer's level of flooring experience?

Writing as someone who went from flooring installer to retailer, someone who has sold millions of dollars of flooring and flooring installations, someone who enjoys sharing tips and tricks with others who may find them helpful on this forum, and someone who spent years teaching installation techniques at flooring clinics, it bugs me when I read comments trashing a product from people who really don't seem to know what they're writing about.

Before writing this, I read all 3 of the posts you have on this forum and they provide no real clue as to your level of flooring experience.

Perhaps you could demonstrate that you know something about flooring by posting helpful technical advice to DIYers here...

- Mudd

Last edited by Mudd; 02-20-2009 at 02:31 AM.
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Old 02-20-2009, 12:58 PM   #117
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Konecto flooring failure/Don't recommend


Holy smokes!

Post of the day!

I am going to copy and paste that sucker on my desktop and read it once a week for inspiration on how to handle a response correctly.

Wow....
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Old 02-21-2009, 12:57 PM   #118
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Konecto flooring failure/Don't recommend


Probaley a bad install. We have done many jobs with konecto and they key is hand rolling every seem to allow the glue to bond together. I've done many hospital, schools, residential homes and it's a fantastic product.
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Old 02-21-2009, 09:03 PM   #119
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Konecto flooring failure/Don't recommend


We installed the Traffic Master Allure in our unheated cabin two years ago. We were looking for a water-resistant floor that would go with the "waves" of our cabin floor, and this seemed to be a perfect solution. We weren't sure how it would hold up...especially since we close it up for the winter, and since winters here can be a tad chilly (to put it mildly). We didn't know we were supposed to roll it, and because of the more remote location of the cabin, we probably would have chanced not doing so even had we known we were supposed to.

There were a couple of corners that weren't flush; I used an iron with a towel and solved that problem right away. The floor was great for the rest of that summer.

When we went out to the cabin mid-winter to check it out, the planks had indeed separated significantly, although there was no lifting anywhere.

We held our breath.

When we returned in late spring, we opened the doors and were very pleased to find that the gaps that had been there in winter had, by and large, corrected themselves. There were still three places where the gaps existed, but even these were no where near what they had been in the cold.

This is the second winter, and it remains to be seen how it will do over a second cold season - we haven't been out to check on things there. Overall, though, we've been very pleased with how it has worked out so far. Heck, even if it only lasts five years (before the gaps get too large to live with - IF that happens, of course), it was so inexpensive that it won't even hurt that much to replace it.

We have been so pleased, in fact, that a week ago we installed the same product (different color) throughout the main floor of our (yes, heated) home. So far, so good...although I would by lying if I didn't admit that this thread has made me a little nervous...and very watchful. (I may end up wishing I had found this site *before* this purchase... )

We acclimatized the floor, and we also rolled the main rooms and hallways, although we didn't roll the bathroom and laundry room. We also did a lot of vacuuming as we laid it (we learned the importance of doing that after doing the floor in the cabin!). I used the iron in four places after it was done. Ah, there was also a little nick in the middle of a plank that felt like a tiny pebble when we stepped on it (right in front of the kitchen sink, of course!). I took a tiny dab of Krazy Glue and glued it down, and now I can only find it when I run my hand over the area, and I'm hoping that'll take care of it permanently. If not, we have replacement planks; the idea of slicing one plank out and putting another one in right in front of the sink doesn't thrill me, though. I'm pretty sure the "waterproofness" of it would be rather diminished in such a circumstance.

It was also nice to actually get a little book of directions this time. I don't recall there being any such thing the first time we used this stuff.

I'm still holding my breath, of course, but it's been over a week and except for the spots that I ironed right away, there have been no "further developments". Here's hoping that remains the case!
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Old 03-05-2009, 09:13 PM   #120
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Konecto flooring failure/Don't recommend


Retailers & Consumers - we also installed and experienced the same aforementioned adhesive failure issues where the corners did not stick. Our research discovered, what one user noted, that Konecto shipped several containers of material to the U.S. knowing the adhesive/product was defective hence it would likely fail. Therefore if you purchased material from approx mid-late '08 it is HIGHLY probable it's defective. We reinstalled the jobs with new product in 12/08-1/09 with no issues. Also mentioned....roll it, roll it, roll it!

Retailers - Food for thought. If you are contemplating carrying the product it is a unique, quality niche item however once you add your mark-up and labor costs the product becomes less desirable. Many of our customers will spend the extra money or less for vinyl, ceramic/tile, hardwood or laminate. Additionally, if you are targeting the DIY consumer you are up against the online dealers and Lowes; your best bet is to purchase pallets. However Lowes retail is tough to compete with due to the Konecto items they sell are 1-2 mills thinner (equally durable) than what you purchase from your distributor. The thinner mill product is exclusive to the Big Box retailers.

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