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Old 11-06-2008, 05:19 PM   #91
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Konecto flooring failure/Don't recommend


Quote:
You have to acclimate it.
Just like Lam floor - yes.

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You have to store it upside down
Yea...that's the hard part

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You have to roll it out
Just like Vinyl and all other products like this. Yes.

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You have to know a one eyed pirate. You have to install it while standing on one leg.
I will leave that one up to you.

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Not going to be using this product any time soon.
Fair enough. However what other products will you recommend that doesn't require the same thing?

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Old 01-14-2009, 01:26 PM   #92
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Konecto flooring failure/Don't recommend


Well, you all have me thoroughly panicked. I am moving into a new-to-me house this weekend. I laid my first of 4 rooms of Konecto last nite (around 48 degrees), round 10:30 I shut down lights, turned off water, turned off heater, locked up and went home. Now, reading all these posts and knowing it got down to 24 degrees last night I am extremely worried. Almost enough to leave work and run over there to see if it is pulling up. OH GOSH, to think of how much money has been wasted. I was taking a roller out there tonight to roll more thoroughly. Last night all I did was slide down the seam on my knees and had my two children march each seam ten times.

OH GOD I HOPE ITS NOT PULLING UP.

I purchased this floor against the advice of my mother and my boyfriend who both claimed it wasn't made very well and wouldn't last.....I would hate to hear I TOLD YOU SO's.

I will let you all know tomorrow what I find when I go look tonight. Please cross fingers and hope for me.
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Old 01-14-2009, 01:50 PM   #93
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Konecto flooring failure/Don't recommend


I will cross my fingers for sure. But all flooring should be installed and kept at regular temps.
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Old 01-14-2009, 08:21 PM   #94
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Konecto flooring failure/Don't recommend


Whoa Sonya,

I see the potential for a problem here. Konecto is easy to work with as long as you keep it in the right temperature range.

It needs to be 65-85 degrees for at least 48 hours before, during, and after installation. The glue is pressure sensitive and also heat sensitive. After being pressed together with the appropriate force, the product needs to stay between 65-85 for 48 hours for the chemical bond to set. After 48 hours, the bond is set and it will perform down to 55 degrees.

The biggest mistake that people make in installing is to assume the manufacturer is just covering their ass when setting specifications and that "close enough" is "good enough."

With Konecto or any other hard surface product, your floor needs to be clean, dry, flat, sound, and at the right temperature; no ifs, ands, or buts.

Separate from the floor, the whole building will physically adjust after heat/air-conditioning is up and running. That nice, flat, wooden subfloor that someone lays over cold can develop ledging at subfloor panel joints after the heat comes on.
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Old 01-19-2009, 12:43 AM   #95
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Konecto flooring failure/Don't recommend


too many prolbems with - Ya'll go get yourselves lawyered up.
this thread is big
as for other prob. wantin brave installer heck they would be screwed just like homeowner
i'll stick with lam.

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Old 01-27-2009, 06:34 AM   #96
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Konecto flooring failure/Don't recommend


I was considering Konecto and stopped in at the dealer today. They have removed the display and no longer recommend the product. They did one installation and had continual problems with the seams lifting. "we made several trips with rollers and heat guns but could not correct the problem"
Konecto support was poor.
It was all removed and replaced with carpet.
Way too many people including professionals are having problems with this stuff.
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Old 01-27-2009, 12:15 PM   #97
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Konecto flooring failure/Don't recommend


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Way too many people including professionals are having problems with this stuff.
Guess so. I must be one of the lucky ones.
It's funny...I can start a thread "Pergo problems" and get the same results.
or
"Mohawk carpet problems" same results....

But we will see in the future what happens to Konecto. I am not saying these bad opinions about Konecto are wrong...I just wait to see what happens to a company before I decide from threads on the internet.
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Old 01-27-2009, 06:27 PM   #98
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Konecto flooring failure/Don't recommend


What bothers me is the inept response from Metro. As with any new product problems are bound to surface when used in the real world. Its obvious that they have some serious issues with design, materials or the manufacturing process. Most companies would want to correct the problems and protect their reputation. So far it seems that Metro's only answer is to blame the installers, DIY and professionals alike, and offer no support or restitution. For example I have seen GP cover both labor and material costs related to projects that used drywall from bad production batches.
I am hoping that the Adura from Mannington does not suffer from the same issues.
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Old 01-27-2009, 07:14 PM   #99
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Konecto flooring failure/Don't recommend


It's not just the Metro people but also the distributers. I have yet to have a distributer completely fail on most jobs. They know we will pull their displays from the floor. So far no issues with Konecto let alone problems with the distributer from any other product they sell.
I hear about Mohawk not approving tons of claims, but I have only had one in 10 years that did not go thru.
Again...I must be lucky.

I was not aware of problems with design as you stated....what problems?
I would also be careful about saying that their ONLY response is to blame.
I would agree that the problems YOU have heard about that may be the case.

When was the last time the post "Pergo rocks! I just wanted to tell you" came up?
Maybe once in a blue moon.

When things go good, people expect that and tell a couple people (maybe)
When things go bad they tell EVERYONE!

I just want to make sure you are speaking from experience from what you heard and not from what you have been thru as a dealer or rep.
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Old 01-27-2009, 07:30 PM   #100
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Konecto flooring failure/Don't recommend


I gotta concur with Floorwizard. Rarely does one hear about successful installations as much as ones where someone had a problem.

I've sold Konecto by the pallet to pros and DIYers alike and most of the time there have been no problems on jobs.

The only failure I have had was a DIY customer who made some really obvious mistakes installing it... then proceeded to blame the product.

Unfortunately, the ones who go online have nothing but bad things to say about it.

So, let me correct that. Konecto is easy to install, easy to care for, and wears well.
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Old 01-27-2009, 08:08 PM   #101
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Konecto flooring failure/Don't recommend


To clarify:
I am just a prospective customer researching the product. I really liked the appearance, durability, price and ease of installation. I had prepared the floor and borrowed samples. I happened to discover far too many negative posts on various forums while searching for additional dealers in my area. The actual feedback regarding seam separation and poor manufacturer support came directly from my dealer who will no longer sell the product.
I agree that the majority of installations may be successful. However, it only takes a few failures compounded by inept customer support to kill a product. Maybe there were simply a few production runs with bad glue.
As a customer it was not the product but the lack of customer support that influenced my decision. I really have an issue with manufacturers who do not stand behind their product.
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Old 01-27-2009, 08:19 PM   #102
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Konecto flooring failure/Don't recommend


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I am just a prospective customer researching the product.
I understand and I like the fact you are taking the time to do so.
However in my investigation the percentage of failed square footage with the successful square footage is not terribly out of balance. Again...you have to search to find the people who love it and you can easily stumble on people who do not.

Quote:
it only takes a few failures compounded by inept customer support to kill a product.
Correct, however the product is alive and well. We will see in 6 months what the true story is.

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I really have an issue with manufacturers who do not stand behind their product.
So do I. But every manufacturer in the world has had experience with lack of customer support. Konecto for some reason is really getting hit hard right now. It's not because there are more failures and lack of customer support than there are happy clients, it is because of the popularity of the product both in retailers and online sales.

The more you make, the more you sell, the higher the complaint ratio.

Plus keep in mind that Konecto has already admitted to mistakes in manufacturing with protecting the edges and admitted that install instructions will now be sent with products. So it seems they are on the right track to fix.

When I bought my Dodge Ram I was told by friends and family that is is a crappy truck that always has issues. That was their experience. Of course it was during the height of sales so alot of trucks were purchased so it made sense that there were a high number of complaints. If they made only 100 trucks I doubt I would have heard that.
I love my truck and am looking forward to purchasing another within a year.

Now let me be clear on this. I am not saying Konecto is NOT making a defective product. I am just saying that opinions are being made way too soon due to popularity and not necessarily specific results. Now maybe a retailer is having so many issues they are pulling it and they should, however nothing is happening here so far except one complaint from Jenny and her complaint is just as valid as any others that may be happening up here that I do not know about.
I am speaking from experience too. Konecto so far is just as stand up as any other product from any other manufacturer I carry.

I will keep you informed if that changes.
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Old 01-27-2009, 09:05 PM   #103
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Konecto flooring failure/Don't recommend


In a nutshell, here's how to successfully install Konecto, or just about any other type of flooring...

The subfloor needs to be clean, dry, flat, and sound.

If it's not clean, clean it.

If it's not dry, you've got a problem to fix before you get into installing flooring.

If it's not flat, level it out (depending on subfloor type, you may need to sand joints, patch low spots, et cetera).

If it's not sound, you've got a problem to fix before you install any flooring.
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Old 01-27-2009, 09:17 PM   #104
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Konecto flooring failure/Don't recommend


Once the subfloor is settled...

Climatize the product in the rooms where it's going to be installed with the heat/air-conditioning on.

The rooms should be temperature-controlled for at least a few days or even a week prior to the install.

The temperature needs to be 65-85 before, during, and for at least 48 hours after the installation. The glue is pressure and heat sensitive. If the temperature isn't at least 65 for 48 hours continuously after install, the chemical bonding process is interrupted.

After 48 hours, it can get down to 55 degrees and still perform.

Store the boxes upside down. The planks have overlapping edges and these unsupported edges tend to sag down a bit in the carton when the box is right-side-up. Storing them upside down for a day or two will take care of that.

When you install the planks, immediately roll the edges and ends with a hand roller. Every few rows, roll with a 3-part 100 lb roller. Don't assume that walking heel to toe down the plank lines is an adequate substitute. If you don't have a 100 lb roller, rent one.

When the room is done, roll it both ways again.

If you got some dust or grit into the sticky edge and there is a spot that doesn't want to adhere properly, a little super glue does the trick.
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Old 01-27-2009, 09:29 PM   #105
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Konecto flooring failure/Don't recommend


elgato -

As far as your assertion that there's too many negative posts... there's one person on this forum who started at least seven threads about one DIY Konecto job gone bad... The owners of four whole-house Konecto jobs I've done in the last few months have not reported any problems to me, nor have they written a book of posts about how much they like their floors.

If you want to get an idea of why people report failures with the product, scroll up to Sonya's post near the top of this page. She installed Konecto when the daytime high was 48 and the nighttime low was 24 in an unheated house...

No offense to Sonya intended, but turning off the heat when it's below freezing is not only a good way to keep the Konecto adhesive from bonding, but you also risk freezing your pipes.

So, in a nutshell, ya gotta take floor failure reports from DIYers with a grain of salt.

I strongly suspect that Konecto is getting more than their fair share of complaints because the product is so tempting to DIYers.

A lot more of them would be willing to try to install Konecto than gluing down sheet vinyl or nailing in a 3/4" wood floor, for example. Thus, people who really should have hired a professional installer end up messing up what could have been a beautiful installation.

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Last edited by Mudd; 01-27-2009 at 09:43 PM.
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