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Old 09-01-2008, 04:06 PM   #46
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Konecto flooring failure/Don't recommend


I just talked to a client i laid 1200sf of it for last summer. They were responsible for the rolling and never got around to it so there was some seam lifting last summer already. This is in a cabin in northwestern Minnesota that is closed up for the winter. As you can imagine I was pretty apprehensive about this product staying glued together at -25. The client said that it made it through the winter fine and they are very happy with it. It was laid on a properly prepped wood floor. Make your own decisions, but i am changing my tune a bit. If laid properly and rolled a lot i think this a decent product.

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Old 09-02-2008, 03:59 PM   #47
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I just talked to a client i laid 1200sf of it for last summer. They were responsible for the rolling and never got around to it so there was some seam lifting last summer already. This is in a cabin in northwestern Minnesota that is closed up for the winter. As you can imagine I was pretty apprehensive about this product staying glued together at -25. The client said that it made it through the winter fine and they are very happy with it. It was laid on a properly prepped wood floor. Make your own decisions, but i am changing my tune a bit. If laid properly and rolled a lot i think this a decent product.
I've had 600 sqft of Konecto installed for about 6 weeks now. I rolled it very well. I put it down on a very well preped surface. It looks wonderful. The only defects I was were in a hallway / closet in a area that I really wasn't able to roll properly. I fixed the loose piece using a dap of a poly glue.

I am very pleased with the flooring, and would highly reccomend it. Follor the install directions and roll roll roll and you will love it.

Jamie
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Old 09-05-2008, 03:25 PM   #48
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Konecto flooring failure/Don't recommend


if laid on concrete, the concrete can no longer breath....and if concrete evapolate moisture... it has no way to go ... and finally attacking the seams.... wouldn't that be simple physics.... so it may work or may not work depends on if there is moisture..... moisture leaving concrete is a common phenonmenon though..... so this product can be a success and can be a failurer...


well may be someone already mentioned that above... but got no time to read all messages....
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Old 09-09-2008, 11:21 AM   #49
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Konecto flooring failure/Don't recommend


We just had 800 sq feet of konecto sierra plank laid in our house. The installers did a horrible job. They did not roll the floor as the directions stated. We actually had to print the directions off of metroflors site and highlight the rolling instructions for them. Not only is the floor lifting, there are also gaps between planks that are expanding. I am constantly pressing the seams down to try to get them to stick. We were told that the gaps were due to some of the planks having a weird bevel on the ends. Absolutely rediculous to believe that. I feel the reasons there are gaps is because the installer did not let the product acclimate in our house for 24 to 48 hours prior to install. They just dropped the flooring off in our garage ( which on that day was about 100 degrees) and used each box as needed. So when the planks were installed they were very very warm therefore as they cooled to room temperature, they contracted and voila, gaps. I also discovered this morning that in some areas (many as a matter of fact) the installers filled large gaps with putty to match the floor. I may be wrong(and please correct me) but I did not see anywhere in the instruction manual that called for filling gaps with putty. And call me old fashioned, but when I scrub my floors I get down on my hands and knees and scrub it. In some areas the putty is now comming out of the gaps due to how I clean my floors. And I am also afraid that when the floor contracts and expands we are going to have issues with the putty. Please be careful with installers. Make sure they have a copy of the installation instructions and that they have actually read them. Make them tell you how they are going to install the product and correct them if they are wrong. Things to demand: ROLL! ROLL! ROLL! (hand roller with each plank and a 100 pound roller after the floor is layed) ACCLIMATE! ACCLIMATE! ACCLIMATE! Make sure the floor sits in the room where it is going to be installed for 24-48 hours prior to installation. Now my husband and I have the task of getting them to rip the floor up and lay it properly. Fun times!
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Old 09-09-2008, 11:51 AM   #50
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Konecto flooring failure/Don't recommend


Sorry to hear that.....I really don't see a way out for you except ask for a % of the refund... because even they rip everything out and relay it.... the sticky stuff probably won't be as sticky before and will not work as well.... and I would really doubt they are willing to do that if they are small guys.... if they are big company... you have every right to ask for a full refund and will probably get it... good luck...
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Old 09-09-2008, 12:25 PM   #51
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Originally Posted by skillingstad View Post
We just had 800 sq feet of konecto sierra plank laid in our house. The installers did a horrible job. They did not roll the floor as the directions stated. We actually had to print the directions my husband and I have the task of getting them to rip the floor up and lay it properly. Fun times!
I would strongly suggest you take legal action if they are not willing to rip out and replace the floor.

I highly suspect that the entire floor needs to be replaced. You paid for a professional installation, it should be right, and it clearly is not.

If you have the choice, I would install the Konecto Prestige. There is only about .75 cents /sqft diff in price between sierra and prestige and the prestige is a superior product.

No there is no direction provided to use putty in the cracks and I can see how it would be a problem when cleaning. I used a smidge of wood putty to fill a spot next to my door way that was about 1 inch by 1/8 of an inch where the konecto didn't get far enough under the trim.

I acclimated the floor in our house for more than enough time, about 3 weeks. I kept the temperate and humidity at a constant level, 70 degrees before 65% humidity from the first day the konecto was sitting in my house until about 2 weeks after it was installed.

The rolling is very important, I saw how the konecto have problems with sticking down in a small closet area where I was unable to get the large roller into or have the angle to apply proper pressure with a hand roller.

Again, I would strongly suggest you take whatever actions are necessary to get your floor replaced. If you can get a refund, then you could consider installing the floor yourself next time.

I bought my floor from a place called flooring market, There price was one of the best, The place called indian flooring that has posted on here, also has very good prices on Konecto Prestige. I have talked with both of them, and they are both nice to deal with.

Why not buy a commercial mop bucket from walmart for $35 and stay off your hands and knees?

Good Luck
Jamie
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Old 09-10-2008, 12:06 PM   #52
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Konecto flooring failure/Don't recommend


We are going to go after this company to replace the floor. Problem is I don't have confidence that they will reinstall it properly. Our house is new construction with one of the well known mass builders. The builders subcontracted with this flooring company to provide services. We originally had sheet vinyl laid in the house. This was an uprgraded product. The problem with this floor was that they piece milled it together using remenants from other jobs. We didn't notice it until we moved in. Because the vinyl did not come off of a single roll (which they still claim it did) we had major variations in color due to different die lots. The flooring company had an Armstrong rep come to our house and he verified that in no way did this floor come off of a single roll. He agreed that at least three different die lots were used. He then agreed to replace the floor or upgrade minus the credit he was giving us. The manager of the flooring company suggested we upgrade to ceramic, but we could not swing the difference in cost. He then showed us the konecto and told us how wonderful it was and that we would be much happier with this product than the vinyl we had chosen. He said that his company had laid this product in hospitals, doctors offices, schools, basements, etc. and that they had never had a complaint. I guess we will be the first. What the flooring manager doesn't realize is that his installers admitted to me they had never laid this type of floor before. They explained that the reason we see gaps is either due to a weird bevel on the edges or the fact that it is a light colored floor and you will see gaps more with a light color. One of the installers said that he had seen this floor installed in a darker color and the gaps weren't obvious due to the dark color. I am about ready to pull my hair out at this point. I am really concerned they won't lay the floor properly and we will have to do this all over again and again and again. Thanks for letting me vent. I will keep you updated.
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Old 09-10-2008, 12:21 PM   #53
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We are going to go after this company to properly and we will have to do this all over again and again and again. Thanks for letting me vent. I will keep you updated.
Are you willing to install the new flooring yourself?

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Old 09-10-2008, 02:21 PM   #54
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Konecto flooring failure/Don't recommend


I am willing to install the floor. Or should I say my husband and I are willing. It is a large area and seems kind of daunting. I know though that between the two of us we would do it correctly.
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Old 09-10-2008, 02:24 PM   #55
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Konecto flooring failure/Don't recommend


I would advise against you doing it yourself at this particular time. I'm sure you could do it but what if there is in fact a problem with the product and you again aren't happy with it? You will have no re-course if YOU are the installer.

I think the best thing to do is to back away and let the contractors handle all of it.
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Old 09-10-2008, 06:03 PM   #56
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Konecto flooring failure/Don't recommend


First, let say that I have been a floor installer for 27 yrs. Have seen many products come and go. recently I have installed about 80,000 feet of konecto county over concrete slabs. Have hand rolled it and have rolled it with a 100lb roller, both directions and sometimes have rolled it 3,4,5 even 6 times and the floor still comes up at the seams.

Have had the rep from metro flooring come out and tell me the floors have never been rolled, though they had; that there's dust on the adhesive, though none could be found; that the seams were not being hand rolled during install, though a hand roller was being used during install; even though on the included instructions (or the 800 help line) there is no mention of using a hand roller, only to roll the floor at the end of installation.

To me if you have to roll and roll and roll and roll a floor to get it to stay down, it's not worth the time, the effort or the money to continue to use the product.

I've installed in heated buildings, air conditioned buildings, have laid boxes upside down, to no avail.

My conclusion is that there is not enough adhesive on the material. Or there is moisture in the concrete causing mal-adhesion. No one can give me a conclusive answer as to why there is such a widespread problem with the seams coming up within days of install.

I have used the "Konecto Repair Kit" (aka Krazy Glue) and the seams did stay down with no rolling of any kind. Of course, what would one expect from Krazy Glue?
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Old 09-11-2008, 06:31 PM   #57
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Stan the man,
Do you have a comparable suggestion in lieu of Konecto (Prestige) planks. To circumvent chemical sensitivity issues, Konecto was recommended to me. I too am dealing with concrete (slab) flooring in Central Virginia.
Thanks,
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Old 09-12-2008, 09:27 AM   #58
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Konecto flooring failure/Don't recommend


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Stan the man,
Do you have a comparable suggestion in lieu of Konecto (Prestige) planks. To circumvent chemical sensitivity issues, Konecto was recommended to me. I too am dealing with concrete (slab) flooring in Central Virginia.
Thanks,
Installed properly, there are no problems with Prestige.

I can put you in touch with the distributor I use, they do some installs themselves also. They have done something like 500,000 feet of konecto sales to date.

If you go with Prestige, and you install it properly, you will not be disappointed.
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Old 09-12-2008, 01:51 PM   #59
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Konecto flooring failure/Don't recommend


The saga continues. The manager of the flooring company came out to our home to see what are complaints were. He agreed that the install was done completely wrong(not rolling the product and not staggering the seams correctly). The only issue he wanted to argue with us is acclimating the product before installation. He said this product did not require acclimation. We showed him the instructions from Metrofloors which clearly state to acclimate the product to the room or rooms it will be installed in for 24-48 hours prior to install. He still disagreed but said he would check with the rep. for this product. He said this product was designed so it could go from box to floor without acclimation. I informed him that this product contracts and expands depending on temperature. He said the gaps were not cause by contraction or expansion. So, I decided to do a little experiment while he was here. First, I told him that because the product was stored in my garage which the temp was about 100 degrees on the days of installation and then the product was installed in my home which is on average 78 degrees the product initially had no gaps. But as the floor cooled to the room temp it contracted therefore causing gaps. I proceeded to take my hair dryer and heated a seam that had a significant gap. Guess what? To his surprise the gap closed completely. I then set the timer for 15 minutes. Guess what again? The gap came back. Therefore proving that this product expands and contracts depending on the temp. He then said he would still check with his rep. but said the floor would be completely redone with new material. He will let us know the specifics on Monday. Thanks for listening and all of the advice. I will keep you posted.
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Old 09-12-2008, 02:36 PM   #60
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Originally Posted by skillingstad View Post
The saga continues. The manager of the flooring company came out to our home to see what are complaints were. He agreed that the install was done completely wrong(not rolling the product and not staggering the seams correctly). The only issue he wanted to argue with us is acclimating the product before installation. He said this product did not require acclimation. We showed him the instructions from Metrofloors which clearly state to acclimate the product to the room or rooms it will be installed in for 24-48 hours prior to install. He still disagreed but said he would check with the rep. for this product. He said this product was designed so it could go from box to floor without acclimation. I informed him that this product contracts and expands depending on temperature. He said the gaps were not cause by contraction or expansion. So, I decided to do a little experiment while he was here. First, I told him that because the product was stored in my garage which the temp was about 100 degrees on the days of installation and then the product was installed in my home which is on average 78 degrees the product initially had no gaps. But as the floor cooled to the room temp it contracted therefore causing gaps. I proceeded to take my hair dryer and heated a seam that had a significant gap. Guess what? To his surprise the gap closed completely. I then set the timer for 15 minutes. Guess what again? The gap came back. Therefore proving that this product expands and contracts depending on the temp. He then said he would still check with his rep. but said the floor would be completely redone with new material. He will let us know the specifics on Monday. Thanks for listening and all of the advice. I will keep you posted.
Great, glad to here your getting it re-done. Are you able to upgrade to the Konecto Prestige. I highly suggest you spend the extra .75 a square or so to get the prestige with the AO finish on it.

Jamie

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