Konecto flooring failure/Don't recommend

karenbro · 03-22-2008, 09:47 PM

We've had Konecto installed in our kitchen three times since about August 2007. Each time the seams began to lift from each other within a week of the laying. We hired professional people to lay the floor. Two different people have done the jobs. One has been laying flooring for 30 years - and his daddy before him. He was SURE that he could get the floor to lay correctly. Our house is on a concrete slab. The flooring store that we have dealt with in our little town has been most helpful and has really tried to give us a Konecto floor, but it just isn't working. The flooring store has born the brunt of the deal - having to deal with Konecto is not easy. The flooring store has paid all the costs of laying the floor and Konecto supplied the new planks after the first time. We thought perhaps a run was bad, and that's why we tried it the third time (the first two tries were with the same run). Tonight I finally gave up and tried "ironing" my floor in a 5 x 6 area. If it sticks several days, that will be the longest period that it has stayed down so far. I've gotten lots of advice, and one was to apply heat to make the adhesive stick. I've resisted, since I believe that the product should stick on its own. Konecto has finally offered to supply a different flooring (Artistek) from their parent company. We're not sure what to do. The flooring company would like to know that it is not our concrete problem before they try the next application. After reading some of the comments on this website, I'm tending to believe that the adhesive just isn't working...For a floor that cost almost $3000, we've been seriously disappointed. Our baseboards are showing the wear and tear and so are we...Karenbro

JasonP · 03-23-2008, 10:26 AM

I think it has somthing to do with the concrete. You just can't keep it warm enough. People that use it on wood floors don't seem to have this problem. So we went with the top of the line laminate by shaw. Good luck

karenbro · 03-23-2008, 06:40 PM

The ironing did not hold down the upturned seams on my Konecto. Maybe a hairdryer would help? Karenbro

Janine · 03-28-2008, 10:48 AM

I am a retailer of Konecto and so far, we've had no issues with it. We have it installed on our showroom concrete floor and it's still going strong. The temperature in here is constantly fluctuating, as it is a 6500 sf showroom that isn't heated all through the night. I agree with Poppa. You only hear the bad, not the good. We've moved about 25 pallets since taking on the line last year. No one has complained as of anything yet. And it's been a crazy last 3 months with temperatures going haywire. Thats the time I thought I would've heard something....I'll keep ya'll posted as well.

ppassat · 04-14-2008, 10:43 PM

I just found out about this flooring and was going to check it out at the dealer. However, after reading the extremely helpful comments on this new product, I think I will stick(no pun intended) to my Amtico glue down. It is double the cost and more work(?) maybe not. I saw an Amtico floor on the floor of Ca. Carpet. It was fab! Had been on their floor for about 6 years. I was not wanting to deal with the gluing and thought about Konecto, but since I am installing myself, I can't deal with the issues reported. Although I have used the self stick adhesive vinyl tiles and they are still down after 10years, so I can't figure why the Konecto is not sticking. I guess cheaper is not always better. So thanks for saving me much dinero and loss of time and embarrasment in front of my friends who say that a woman can't lay a wood floor!

lsgrab · 04-30-2008, 03:14 PM

In response to your concern.
Many people want to install there own flooring to save money. In the end you put yourself in a position to all in all void your warranty, Which a lot of retailers do not inform the general public of.
When purchasing flooring always explore your options of installation yes you pay for it but in the end the retailer is responsible for the claims it is protection for the everyday consumer.
If your floor was installed by the company's installers then it is a installation warranty claim & they are responsible for the warranty. Keep on them !!
I wish you luck with this venture.
lauren

Quote:

Originally Posted by shredlew

We had about 900 sf installed in November of last year. Within a week, the seams began to lift from each other. The installers seemed to have done a good job, taking care to follow the directions precisely. We are now hearing that Konecto has had problems with adhesive failure. The distributor's only comment is to "make a warranty claim". The distributor has taken over a month to file a claim, and the folks at Konecto will barely speak with us directly, insisting we must go through our retailer, who then must go through the distributor. It's frustrating to be at the mercy of someone who doesn't care since they've already obviously been paid for the materials.

We would say - Don't bother with this flooring unless you are prepared to take your chances. Now we will have to tear up the house again - removing the baseboards and all the furniture so the problem can be solved. That is, if the manufacturer, distributor and retailer ever make good on the warranty.

We tried again today to call Konecto directly. They refuse to give us any information even as to the status of our claim, other than to say that there is one. They reiterated that they do not speak directly to the consumer. The claims representative from TriWest (distributor) does not return calls from our retailer. No one from TriWest or Konecto will come out and even look at the floor. We will keep this thread updated.

californiascott · 05-05-2008, 11:43 AM

Hi, After reading Shreweds comments I think the issue is prob him. I have been involved in over 200,000 sq ft of installtion of konecto and never an adhesive issue.

If you use a hand roller and 100 lb roller the 2 part adhesive bonds like cement.

If you have pieces popping up it's because it wasnt rolled correctly, if at all.

I also do inspections and that is the biggest misconception that there is an adhesive issue and 99.9% it was never rolled.

californiascott · 05-05-2008, 11:49 AM

Karenbro, you need to turn the boxes upside down and let it accilmate 48 hrs that way. That solves any upturned seems.

Rolling all seems with a hand roller and 100 lb roller are needed for adhesive to bond correctly.

Janine · 05-05-2008, 12:07 PM

thanks for clearing that up. I still haven't had any concerns since my last post in the begining of March. We've continued to move 50+ pallets since then...

californiascott · 05-05-2008, 01:00 PM

Hi, Konecto now has a product called the konecto repair kit that is adhesive you can squirt in the tongue and re roll to keep it down.

Rolling the floor is so important..

californiascott · 05-05-2008, 01:02 PM

Hi, FYI, the concrete temp is not an issue but the product has to be installed inside in a 65-85 degree temp than roll it. Keep the temp the same for 2-3 days..

This is an amzing prduct that is hard to screw up installtion wise.

tracyd1215 · 05-13-2008, 12:36 PM

Hey Florcraft, we just started selling this product in our store and have had many people look at it. Are you saying if installed properlly it will hold up? We have a customer who had a moisture problem with Pergo and it came up, even with a moisture barrier. We are looking for a floor to put down for her in her living room, hallway and more and they are looking at this konecto sierra rosewood. They have since fixed the water problem but it is still being laid on a concrete slab. You think it is wise to use this floor? Thanks

tracyd1215 · 05-13-2008, 12:48 PM

Hey Karenbro, did your installer use a hand roller and a 100 lb roller to set these adhesives or did they just lay them down without rolling. Could that be the problem??

californiascott · 05-13-2008, 12:58 PM

Hi Tracy, Konecto is the only waterproof product I know of top/bottom. We use it to solve moisture problems where other products have failed.

Also great over asbestos to float over it, saves lots of $$$$$

Floorwizard · 05-13-2008, 11:09 PM

Quote:

Originally Posted by tracyd1215

Hey Florcraft, we just started selling this product in our store and have had many people look at it. Are you saying if installed properlly it will hold up? We have a customer who had a moisture problem with Pergo and it came up, even with a moisture barrier. We are looking for a floor to put down for her in her living room, hallway and more and they are looking at this konecto sierra rosewood. They have since fixed the water problem but it is still being laid on a concrete slab. You think it is wise to use this floor? Thanks

Absolutely good flooring if installed correctly. So far no issues.
Rolling is the key.