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Old 11-14-2009, 10:07 AM   #16
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Konecto flooring


Just remember, Hugh (26 years in flooring) is a distributor of Konecto. It is in his best interest to praise the stuff. Also, he has been kicked off the professional flooring boards.

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Old 11-14-2009, 10:22 AM   #17
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Yes it is important not to advertise on certain boards because if the board owners do not like you they will kick you off while they let everybody else advertise.

Maybe I can fix that with some of your duct tape....
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Old 11-14-2009, 11:18 AM   #18
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Old 11-14-2009, 11:59 AM   #19
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Konecto flooring


I have read that some people with warranty problems are having better luck with Halstead, the manufacturer of Konecto, than they have with Metroflor, the main distributor. Just for the record, until recently I owned 2 businesses. But the purpose of the boards is not for me to promote my business, so I never have. The purpose, so I understand is to inform and help. If I had a product that had problems, I would admit it and try to get help for the consumer.
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Old 11-14-2009, 12:20 PM   #20
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Konecto flooring


It is all Konecto, Halstead is only the supplier to Home Depot.
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Old 01-15-2010, 02:36 PM   #21
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Konecto flooring


Had this professionally installed about 6 months ago. 2 months into it noticed several ends of planks coming up. Sent pictures to local retailer and installer. Now finally getting word from installer that this is apparently a regular Konecto problem, Konecto indicated "they had a bad batch" of something (whether it's adhesive, QC, who know), is a likely warranty issue and would probably involve replacing the entire floor.

Not a good way to make the bride happy - other than she'll (hopefully) no longer be catching toes and socks on uprooted planks if I resolve this mess.

So, my questions are:

1. Is Konecto likely to honor this warranty, AND pay for the replacement labor?

2. Has this "bad batch" issue been resolved with Konecto? If I replace with same product (we love the color/design) what are my chances?

3. Can it be repaired, or is it best to replace the whole shebang?

4. Should I be looking at another product?

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Old 01-15-2010, 03:07 PM   #22
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Go to the search feature and type in "Konecto". Happy reading, there are hundreds of posts about the same unresolved problems.
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Old 01-23-2010, 01:27 PM   #23
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I've been fixing up houses for 25 years and recently spent a year shopping for new flooring to meet several criteria. I needed something that would stand up to heavy dog traffic, be OK in damp areas, look realistic and be easy to install. My flooring supplier suggested Konecto Sierra planking and it exceeded my expectations.

My first floor is on a raised slab, so I prepped the area with 30 lb.roof felt with taped seams which provided an inexpensive moisture and sound barrier and protected the vinyl from the chemicals in the concrete. It also provided a cushion for the feet. After years of installing planking with the noise and mess of the chop saw, and the hassle of gluing joints, the "score and snap" system was an absolute dream. I did go off the directions a little and, instead of using the hand roller which did not seem to give enough pressure and was hard on the arms, I tapped the edges with a wood block and rubber mallet. I finished with the 100 pound roller and my seams have been perfect.

I do have a safety recommendation for anyone installing this product, though. I personally feel that the utility knife is the most dangerous tool you can use and I've read other posts about homeowners who end up in the emergency room minus a finger. No matter how careful you are, the blade is difficult to control on hard surfaces. After unsuccessfully trying to score and snap a lengthwise cut, I switched to using my carbide-tipped scoring tool (also called a laminate cutter) for the remainder of the job. The point does not slip and your hand muscles don't get the fatigue caused by the death grip on the utility knife. The only consideration is that the tip will shave off a tiny vinyl thread after each score which needs to be kept away from the wet glue edge on your work table. Cutting the round shape around the toilet drain was a snap with my tin snips.

Another benefit of this thin profile planking is that it saved me hours of redoing my baseboard trim and jambs. I removed the old carpeting and tack strip which left a 1/4" - 3/8" gap at the floor. I had originally considered the 3/4" bamboo which would have meant removing and raising the trim with a complete wall touch-up or adding shoe mold, which I dislike. The Konecto slipped right under the baseboard and I needed only one new molding strip at the front entry to finish the look.

Overall I would give Konecto a 9.5 out of 10. The installation was the easiest flooring project I have ever done and the color, pattern and lightly-textured, satin finish is the closest to a wood look I have found. Maintenance is easy with a warm water and a damp mop or a light Shaklee spray mixture with a rag for touch-ups. But the most amazing thing has been the way it holds up to dog traffic. Every other flooring sample failed the test but after 3 months there is not any evidence of scratching or gouging from our pack of 5 who race through the house like a herd of wild horses. Even the super-hard, edge-grain bamboo sample could not match this performance.

On the downside I have noticed a very slight opening of the seams in a few areas in the last month. It's very minor and if I hadn't done the installation myself, I wouldn't have noticed it. In my experience, every plank flooring will eventually show some movement - even with proper acclimation - so I'm not alarmed. We are having an unusually cold and dry winter, and I attribute the shrinkage to the low humidity. The product otherwise exceeded my expectations in every category and I highly recommend it. Just get yourself that carbide tool and your fingers will thank me!
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Old 03-08-2010, 03:32 PM   #24
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Konecto flooring


Have you contacted the Retailer that sold and installed the Konecto flooring? They need to contact the Konecto Distributor. They have information the Distributor needs to set up an inspection to determine the cause of your problem. A time can be set up with the inspector and the Retailer representative and the homeowner (you) to look at the jobsite and installation, determine the cause of your concern and a way to repair it. If the reason is not apparent they need to send a sample material from your installation to Konecto for testing to determine if there is a material defect.
It is important that this be done as soon as possible with any manufacturers product- I represent a few different ones- as sometimes what would be a quick fix if reported right away becomes a replacement if delayed. Thank you-

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