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Old 01-20-2011, 04:48 PM   #1
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Engineered hardwood flooring - depression repair


Hello all,

My wife and I had Mannington engineered hardwood glued to the slab of our then-newly-bought home in 2009. I haven't been happy with the choice. It scratches and marks-up so easy! If you drop something that's not a sponge, you can expect it to leave a mark.

There is one area in our living room where some friends got off the rug while sitting on our ottoman (sp.?), and you can see where the wheels rolled across the floor! The depressions take up about 10 boards altogether. I'm thinking that just the finish is indented, not the actual wood.

So, I've heard that you can raise an indention by using an iron and damp rag. I've also been told that the key is to take your time, or else the finish will rise above the rest of the board. You may even have to use sandpaper and MinnWax....(?)

Anyone ever tried this? Did it work?

Many thanks.

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Old 01-20-2011, 05:41 PM   #2
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Engineered hardwood flooring - depression repair


Sounds like a very low end product . Actually a wall board .
Did the builder install it ?

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Old 01-20-2011, 05:51 PM   #3
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Engineered hardwood flooring - depression repair


No, the builder didn't install. A flooring guy from our town did.

We actually chose the Mannington brand based on recommendations from a couple different sellers (the house had carpet beforehand). They didn't talk very highly of Bruce. They said Mannington had a better finish on it and would hold a shine longer. I agree with the shine part, but man is it "fragile".
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Old 01-20-2011, 07:50 PM   #4
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Engineered hardwood flooring - depression repair


Have him come out and take a look at it .
He can file a claim with Mannington.
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Old 01-24-2011, 11:29 AM   #5
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Engineered hardwood flooring - depression repair


Not able to file a claim for that w/ Mannington. She said its considered a soft wood.
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Old 01-24-2011, 12:46 PM   #6
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Engineered hardwood flooring - depression repair


What does the warranty say ?
Who said it was considered a soft wood ?
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Old 02-06-2011, 02:40 PM   #7
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Engineered hardwood flooring - depression repair


The lady with Mannington's customer service said it was a soft wood.
Basically, all that's covered by warranty is if the wood buckles or becomes unattached from the glue. I got that from their warranty document.

I guess I'll try the iron trick...
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Old 02-06-2011, 03:00 PM   #8
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Engineered hardwood flooring - depression repair


What a crock . they would be installation related .
You are getting the good ole run around . If you have any extra boards just replace them .

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