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Old 07-05-2009, 09:44 PM   #16
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You sound like a very smart business person. We will try to direct Lumber Liquidators to this website. Perhaps they will smarten up but I doubt it. Right now I just hope that other unsuspecting customers will be a little more savy than we were.

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Old 07-09-2009, 11:13 AM   #17
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I appreciate the post, as we were about to buy at Lumber Liquidators. I guess the second batch was special order and they might be applying that rule for restocking... LL, you're getting a bad name here! (And maybe it's a poor local manager, too?)

Should we go that route, we will be very careful to inspect all boxes before taking a risk, checking whether what we buy would be sold "as is" or "clearance" or "special order / with stocking fee." And get any of the return policy in writing. In the end, even if they say or write down on the sales slip, "return allowed in case of defective material," I've had reps from companies stare me in the face and say, "that's normal" when obviously their product is defective and can't be installed! Buyer beware.

For a consumer complaint like this, I can recommend looking at clarkhoward.com, listening to the advice on his radio program, and in such a case as this, actually calling the program. He can really help a consumer out with knowing how and with whom to file a complaint or pursue a solution to such problems!
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Old 07-09-2009, 11:35 AM   #18
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Headquarters http://www.lumberliquidators.com 3000 John Deere Rd Toano, VA USA 23168 Phone: 800-366-4204



DeptExecutiveTitleEmail @lumberliquidators.com PhoneExec Jeffrey Griffiths President/CEO Not Available 800-366-4204 Tom Sullivan Founder 800-366-4204 Andrew Shulklapper VP 800-366-4204 Tech Seth Levy CIO 800-366-4204 Kenneth Strohschein VP IT 800-366-4204 Sales/Mktg Marco Pescara VP/Dir Marketing and Avertising 800-366-4204 Ops Franklin Marcus VP France 800-366-4204 Robert Morrison VP Store Operations Not Available 800-366-4204 Tyler Greenan VP Store Operations 800-366-4204 Finance Daniel Terrell CFO 800-366-4204
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Old 07-09-2009, 01:40 PM   #19
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Quote:
Originally Posted by Bud Cline View Post
Lumber Liquidators!!!
Lumber Liquidators!!!

Lumber Liquidators?

Liquidators!!!

Doesn't that tell you people anything?

Ask them one more time to let you return the product for no charge because IT IS DEFECTIVE. If they again refuse, call a lawyer and tell them that's what you are going to do.

Those people are used to complaints and threats so don't piss around with them - CALL A LAWYER.


I agree with this post....

I do have to add that China produces some excellent hardwood..
You have to realize that you had no clue what you were buying...
Had you bought it from a better reputable source, with a better display room, you could have visually seen what you were buying before, and yes this comes at extra cost.

I just installed over 1100 sq ft of 3/4 x 2.25 chinese oak hard wood,
and I might have come across one 3 foot section which had knots/filling that fell apart. Not one board had a broken tongue. Not one board had a dent/ding into it...mostly in 3 or 4 foot sections, and good selection of smaller pieces, not one of them bowed in any way that the stapler wouldn't rectify it by installation... and yes, it is chinese oak.

I guess not all chinese (asian ) products are that bad...
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Old 07-09-2009, 02:50 PM   #20
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At the bottom is my original meassage to Lumber Liquidators.

Following is their response to my email to them.

Notice I sent them a link to this thread and still they don't seem to get it.
Date:
Thu, 9 Jul 2009 14:46:10 -0400 [01:46PM CDT]
From: Lumber Liquidators Customer Care <customercare@lumberliquidators.com>To: budcline@XXXXXXXXX.XXXSubject: RE: Question About a Product (LTK146048884329X)

REFERENCE NUMBER: LTK146048884329X Please use this ticket number in any correspondence with us.
SUBJECT: Question About a Product

Dear Mr Cline,

Thank you for contacting us.

I can enter a claim for you here at the corporate center, but I will need more information to do so. If there is anyway that you can provide me an order number or the name and address on the order, I will be happy to enter that. Also, if you could provide a daytime telephone number, that would be wonderful!

Please feel free to contact me if you have any additional questions.


Sincerely,

Cecile Ayers
Customer Care
1-800-366-4204
Lumber Liquidators, Inc
3000 John Deere Road
Toano, VA 23168

For the Best Deals Anywhere on Great Hardwood Flooring 1-800-HARDWOOD or www.lumberliquidators.com



Lumber Liquidators...Hardwood Flooring for Less!
www.lumberliquidators.com

As a courtesy, Lumber Liquidators, Inc. (?LLI?) provides information to its customers concerning the installation of products sold by LLI and related issues. Such information is not exhaustive and does not take the place of an installer?s expertise, due care and informed judgment. LLI is not in the business of selling, arranging or scheduling flooring installation. LLI disclaims any liability arising from or relating to the information provided herein including, but not limited to, improper installation, site conditions, inappropriate installation location or improper care and maintenance of the flooring.


========== Original Message ==========

From: <>
Subject: Question About a Product


From: Bud Cline- Can't you guys fix this problem?

http://www.diychatroom.com/f5/engineered-flooring-47889/
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Old 07-10-2009, 09:46 AM   #21
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Thanks a lot for the useful information. I was thinking of purchasing from LL.

After reading through some of these posts I'll focus my attention elsewhere.
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Old 07-10-2009, 10:30 AM   #22
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I am looking around at hardwood flooring and was considering Lumber Liquidators. Not anymore. Thanks for saving me the hassle.
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Old 07-13-2009, 06:36 AM   #23
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Thank you to all who have helped us to navigate through this nightmare. Upon the advice of our attorney we have returned the defective flooring. We spoke with Steve, the assistant manager in the Lumber Liquidators store in Clayton We showed him the curved flooring. He said he could not make an assessment on the condition of the flooring, even though we placed it on the floor and both ends curled up about 3 inches. Several customers snickered at the sight of this flooring. It was even more upsetting when he said that the first flooring we had returned was really OK. He said that another installer had seen it in his store and determined it was really OK and not defective. We had seen this flooring chip when their installers tried to put it together! Please remember the installers we used were Lumber Liquidator installers. Lumber Liquidators had given us a pamphlet with a number to call for installation. The second floor was purchased on Lumber Liquidator installers' advice at a greater cost. This was not a special order floor however, they said they had to get it from another store. When we picked it up, we should have realized that there was something very wrong but we trusted the store manager. Big mistake! Now they tell us they have to send the flooring to VA so that someone there can tell them if it is defective. We have been charged 20% restocking fee. This has cost us much more than the 20%. We have had to physically pick up and return defective flooring which Steve refused to acknowledge as defective when attempted to return it. We have pictures and we will be sure not to let this matter just go away. I wish i could post them on this site. No one would ever buy from Lumber Liquidators again. Be smart - a low price initially is not worth it. They are not trustworthy.
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Old 01-16-2010, 08:56 PM   #24
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I also got screwed by LL. This Schon flooring is garbage. It shrinks and swells so much I have to relay the floor every 3 months. Based on the substrate it should be called composite floor and not engineered. There is nothing engineered about it. The substrate is nothing more than resin and saw dust. My floor buckled twice and now as a 1/2 in gap to the wall. I'd love to know if anyone else has seen similar issues. It's sad because I love the look right after installation. I live in Florida so the humidity change is pretty dramatic but I never expected anything like this. It looks like I am going to have to replace all of it with something else.
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Old 11-01-2010, 04:19 PM   #25
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I bought some of the Shon Quick Click flooring from Lumber Liquidators. One month after installation it buckled. I called them and they said that buckling is due to moisture or improper installation, therefore it is my fault. If I wishe to chellenge them I could get a certified inspector to check the installation.

Did that and $275.00 later got a report containing errors that the inspection company refused to review. Same old line "engineered flooring only buckles from moisture or improper installation". My fault again.

Now I am appealing to the Hardwood Flooring Association. Since they certify the inspectors I am sure where this will go. They are all in it together to fleece the unsuspecting public.

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Old 11-01-2010, 04:26 PM   #26
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Quote:
Originally Posted by chevylover1988 View Post
Yes, I realize this is what I have to do. I am a senior citizen who believed in the honesty of people until dealing with Lumber Liquidators. The truth is they are no cheaper than Home Depot or Lowe's....my neighbor had suggested them and I never anticipated what could happen. I am learning even though I am 68! I hope others are not as foolish as I was. I am calling an attorney today!
no no, they are much cheaper than HD and lowes. both those stores have wonderful return policies and don't sell complete garbage, or, if they get some, it doesn't last long.

lumber liquidators needs to be looked at the same way as a craigslist ad. if you know what you're buying it can be a good deal, just realize they have zero customer service and it's basically a "you buy, you keep" store. i bought 1000sqft of hickory from them on a deal for $3000, it's solid 3/4" and for what i paid pretty decent. some boards are warped but that's the benefit of real wood. you can use the nailer to bang them straight again. a lot of times this store buys letf overs, odd lots and overstocks from god knows where.

personally, i don't see why people buy engineered floors. it's the same cost most the time as 3/4" real wood and is often more of a pain to install.

also agree on not all china wood being bad. there are some old trees in that country that make wonderful floors. they also are the prime producer of bamboo

Last edited by racebum; 11-01-2010 at 04:28 PM.
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Old 11-02-2010, 03:45 PM   #27
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Quote:
Originally Posted by MalkinShaw View Post
I bought some of the Shon Quick Click flooring from Lumber Liquidators. One month after installation it buckled. I called them and they said that buckling is due to moisture or improper installation, therefore it is my fault. If I wishe to chellenge them I could get a certified inspector to check the installation.

Did that and $275.00 later got a report containing errors that the inspection company refused to review. Same old line "engineered flooring only buckles from moisture or improper installation". My fault again.

Now I am appealing to the Hardwood Flooring Association. Since they certify the inspectors I am sure where this will go. They are all in it together to fleece the unsuspecting public.

Malkin Shaw
Did you perform a moisture test before installation, and allow the product to properly acclimate? These are 2 very important steps to take before installing the product. Nobody is "fleeceing" you if this is the case.
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Old 11-02-2010, 04:40 PM   #28
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Quote:
Did that and $275.00 later got a report containing errors that the inspection company refused to review. Same old line "engineered flooring only buckles from moisture or improper installation". My fault again.

Now I am appealing to the Hardwood Flooring Association. Since they certify the inspectors I am sure where this will go. They are all in it together to fleece the unsuspecting public.
Why do you refuse to believe the truth of the matter? Where is your abstinence going to get you any satisfactions?

Quote:
Did that and $275.00 later got a report containing errors that the inspection company refused to review. Same old line "engineered flooring only buckles from moisture or improper installation". My fault again.

Now I am appealing to the Hardwood Flooring Association. Since they certify the inspectors I am sure where this will go. They are all in it together to fleece the unsuspecting public.
That just simply isn't true, it is ridiculous. The Hardwood Flooring Association doesn't really certify any inspectors that I have ever heard of. They have training available but they certify no one.

No one is fleecing anyone and they certainly are not "in it together". No one in the industry wants a substandard product in the marketplace.

Are you simply conjuring-up your own answers to your issues to suit your own needs? I think you are waisting everyones time.

So.....where you the installer?
What were your moisture test readings prior to installation?
How long did you acclimate the product before installation?
Where are you?
Is you dehumidifier working properly?

Exactly what inspection company did you use - name them?
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Old 11-02-2010, 05:18 PM   #29
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I did not do a moisture test. The house was air conditioned for over a month before the installation. The product was acclimated in the house for a week before installing it.

It was installed over a full basement that is also air conditioned. It was installed over the plastic faced felt and the joints were taped. There was no painting other than crown molding done after installation.

Air conditioning was on continuously until the end of the air conditioning season, six weeks after the buckling appeared.

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Old 11-02-2010, 08:55 PM   #30
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Quote:
Originally Posted by MalkinShaw View Post
I did not do a moisture test. The house was air conditioned for over a month before the installation. The product was acclimated in the house for a week before installing it.

It was installed over a full basement that is also air conditioned. It was installed over the plastic faced felt and the joints were taped. There was no painting other than crown molding done after installation.

Air conditioning was on continuously until the end of the air conditioning season, six weeks after the buckling appeared.

Malkin Shaw
Then you have no case. It is not the suppliers fault because you assumed that everything was fine. I have been installing Hardwood Flooring as a professional for over 15 years, and I can tell you honestly, that just because an Air Conditioner is running doesn't always mean that the floor will be ready for install. Also did you know that some floors can take 2-4 weeks to properly acclimate?

That is why you always do a moisture check, because on the rare occasion, a situation will emerge just like yours.

If the floor wasn't buckling out of the box, like the origianl poster, than it was a moisture related problem that you missed, because of not using a Moisture meter, and hygrometer.

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