chevylover1988

You sound like a very smart business person. We will try to direct Lumber Liquidators to this website. Perhaps they will smarten up but I doubt it. Right now I just hope that other unsuspecting customers will be a little more savy than we were.

AVID_DIY

I appreciate the post, as we were about to buy at Lumber Liquidators. I guess the second batch was special order and they might be applying that rule for restocking... LL, you're getting a bad name here! (And maybe it's a poor local manager, too?)

Should we go that route, we will be very careful to inspect all boxes before taking a risk, checking whether what we buy would be sold "as is" or "clearance" or "special order / with stocking fee." And get any of the return policy in writing. In the end, even if they say or write down on the sales slip, "return allowed in case of defective material," I've had reps from companies stare me in the face and say, "that's normal" when obviously their product is defective and can't be installed! Buyer beware.

For a consumer complaint like this, I can recommend looking at clarkhoward.com, listening to the advice on his radio program, and in such a case as this, actually calling the program. He can really help a consumer out with knowing how and with whom to file a complaint or pursue a solution to such problems!

Bud Cline

Headquarters http://www.lumberliquidators.com 3000 John Deere Rd Toano, VA USA 23168 Phone: 800-366-4204

• Executives

DeptExecutiveTitleEmail @lumberliquidators.com PhoneExec Jeffrey Griffiths President/CEO Not Available 800-366-4204 Tom Sullivan Founder 800-366-4204 Andrew Shulklapper VP 800-366-4204 Tech Seth Levy CIO 800-366-4204 Kenneth Strohschein VP IT 800-366-4204 Sales/Mktg Marco Pescara VP/Dir Marketing and Avertising 800-366-4204 Ops Franklin Marcus VP France 800-366-4204 Robert Morrison VP Store Operations Not Available 800-366-4204 Tyler Greenan VP Store Operations 800-366-4204 Finance Daniel Terrell CFO 800-366-4204

HABSFAN2006

I agree with this post....

I do have to add that China produces some excellent hardwood..
You have to realize that you had no clue what you were buying...
Had you bought it from a better reputable source, with a better display room, you could have visually seen what you were buying before, and yes this comes at extra cost.

I just installed over 1100 sq ft of 3/4 x 2.25 chinese oak hard wood,
and I might have come across one 3 foot section which had knots/filling that fell apart. Not one board had a broken tongue. Not one board had a dent/ding into it...mostly in 3 or 4 foot sections, and good selection of smaller pieces, not one of them bowed in any way that the stapler wouldn't rectify it by installation... and yes, it is chinese oak.

I guess not all chinese (asian ) products are that bad...

__________________
Life is an experience... Learn from it!

Bud Cline

At the bottom is my original meassage to Lumber Liquidators.

Following is their response to my email to them.

Notice I sent them a link to this thread and still they don't seem to get it.
Date:
Thu, 9 Jul 2009 14:46:10 -0400 [01:46PM CDT]
From: Lumber Liquidators Customer Care <customercare@lumberliquidators.com>To: budcline@XXXXXXXXX.XXXSubject: RE: Question About a Product (LTK146048884329X)

REFERENCE NUMBER: LTK146048884329X Please use this ticket number in any correspondence with us.
SUBJECT: Question About a Product

Dear Mr Cline,

Thank you for contacting us.

I can enter a claim for you here at the corporate center, but I will need more information to do so. If there is anyway that you can provide me an order number or the name and address on the order, I will be happy to enter that. Also, if you could provide a daytime telephone number, that would be wonderful!

Please feel free to contact me if you have any additional questions.


Sincerely,

Cecile Ayers
Customer Care
1-800-366-4204
Lumber Liquidators, Inc
3000 John Deere Road
Toano, VA 23168

For the Best Deals Anywhere on Great Hardwood Flooring 1-800-HARDWOOD or www.lumberliquidators.com



Lumber Liquidators...Hardwood Flooring for Less!
www.lumberliquidators.com

As a courtesy, Lumber Liquidators, Inc. (?LLI?) provides information to its customers concerning the installation of products sold by LLI and related issues. Such information is not exhaustive and does not take the place of an installer?s expertise, due care and informed judgment. LLI is not in the business of selling, arranging or scheduling flooring installation. LLI disclaims any liability arising from or relating to the information provided herein including, but not limited to, improper installation, site conditions, inappropriate installation location or improper care and maintenance of the flooring.


========== Original Message ==========

From: <>
Subject: Question About a Product


From: Bud Cline- Can't you guys fix this problem?

http://www.diychatroom.com/f5/engineered-flooring-47889/

Oswald

Thanks a lot for the useful information. I was thinking of purchasing from LL.

After reading through some of these posts I'll focus my attention elsewhere.

Lucas718

I am looking around at hardwood flooring and was considering Lumber Liquidators. Not anymore. Thanks for saving me the hassle.

chevylover1988

Thank you to all who have helped us to navigate through this nightmare. Upon the advice of our attorney we have returned the defective flooring. We spoke with Steve, the assistant manager in the Lumber Liquidators store in Clayton We showed him the curved flooring. He said he could not make an assessment on the condition of the flooring, even though we placed it on the floor and both ends curled up about 3 inches. Several customers snickered at the sight of this flooring. It was even more upsetting when he said that the first flooring we had returned was really OK. He said that another installer had seen it in his store and determined it was really OK and not defective. We had seen this flooring chip when their installers tried to put it together! Please remember the installers we used were Lumber Liquidator installers. Lumber Liquidators had given us a pamphlet with a number to call for installation. The second floor was purchased on Lumber Liquidator installers' advice at a greater cost. This was not a special order floor however, they said they had to get it from another store. When we picked it up, we should have realized that there was something very wrong but we trusted the store manager. Big mistake! Now they tell us they have to send the flooring to VA so that someone there can tell them if it is defective. We have been charged 20% restocking fee. This has cost us much more than the 20%. We have had to physically pick up and return defective flooring which Steve refused to acknowledge as defective when attempted to return it. We have pictures and we will be sure not to let this matter just go away. I wish i could post them on this site. No one would ever buy from Lumber Liquidators again. Be smart - a low price initially is not worth it. They are not trustworthy.