Just spent $12,000 having all our hardwood floors replaced with 3/4" solid tigerwood. It looks great, the installation team was very professional.
However, we arrived back at the house to find all our doors off their hinges. The foreman said that they needed to be trimmed down before they went back on the hinges, and it was their policy to NOT trim doors.
This was puzzling as the salesman had said that the would trim the doors for us as the floor would be higher. I remember this vividly because we were prepared to go with thinner engineered wood so we wouldn't have to deal with trimming down the doors, and he assured us that they would take care of it.
In the end, we got into a shouting match with them insisting it wasn't in the contract for them to trim the doors down and that he never said they would do it in the first place. We countered with his verbal promise to do it, as well as just common sense that people would expect the doors to be trimmed and re-hung simply as part of the job.
So, is it standard practice for flooring installers to NOT trim doors?
However, we arrived back at the house to find all our doors off their hinges. The foreman said that they needed to be trimmed down before they went back on the hinges, and it was their policy to NOT trim doors.
This was puzzling as the salesman had said that the would trim the doors for us as the floor would be higher. I remember this vividly because we were prepared to go with thinner engineered wood so we wouldn't have to deal with trimming down the doors, and he assured us that they would take care of it.
In the end, we got into a shouting match with them insisting it wasn't in the contract for them to trim the doors down and that he never said they would do it in the first place. We countered with his verbal promise to do it, as well as just common sense that people would expect the doors to be trimmed and re-hung simply as part of the job.
So, is it standard practice for flooring installers to NOT trim doors?