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Old 09-13-2012, 10:37 AM   #46
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Cupping of wood floor, need input


That makes sense. Thanks.

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Old 09-13-2012, 10:46 AM   #47
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Cupping of wood floor, need input


I personaly like working with some of the better grade prefinished engineered flooring. It's more stable then real soild wood, the finish on it is harder and thicker then a site done job, can be walked on the min. it's laid, can be refinished.
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Old 09-13-2012, 11:03 AM   #48
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We have learned that. I hope we get the chance to put the right floor down soon.
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Old 09-14-2012, 12:32 AM   #49
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Sorry to hear you are still having trouble... You may have read these; http://hardwoodfloorsmag.com/article...nt-article.htm

Swelling wood; http://www.woodfloorsonline.com/tech...oodwater1.html

Gary
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Old 09-14-2012, 07:42 AM   #50
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Cupping of wood floor, need input


Over this long period of time we have found out a lot of things done wrong during installation. We are very closes to getting a refund and the floor removed. We are dealing with a woman who owns a business that she is just now learning about because of us. Not going into great detail, the following were not done according to Appalachian Wood or NWFA guidelines.
There was no inspection of interior and exterior (crawlspace). 8 months after installation we find out the crawlspace needed work and we did it to code but the floor did not rebound. We even put a dehumidifier under the house.
There was zero expansion joints. She is trying to say that is because it is summer and the floor expanded to the walls. The company requires 3/4 inch and we now the floor doesn't take up the whole space for expansion. As someone said, that would pull the nails up if it did.
The moisture barrier, underlayment, was brown construction paper and we removed a random bunch of flooring and couldn't even find the paper. So, not only wrong material but not covered properly.
The floor should have been level within 3/16 or something close to that over 6-10 feet and in a walk- in bay window, our floor dropped so much that the installer made small stacks of wood and put here and there and put the wood on top of it. It is now buckled.
The rest of the house has buckled because of the lack of expansion joints.
Because of the lack of moisture barrier and the crawl space dampness, the floor cupped. Every square inch in the house and all at the same time.
We were not aware that anything needed done to put down wood. I thought the installation was ok. When we started having problems is when we became educated. We didn't think we needed to worry about anything because we hired professionals. We have stayed with it and have gotten a third party inspection along with proof that it was not done according to guidelines, She put in an email that if the underlayment wasn't correct and the expansion gaps were not correct that she would offer a refund and removal of the floor except she is trying to back peddle a little. She wont be able to. I think we might have gotten very lucky. We will be using engineered wood if this works out. Keep your fingers crossed.
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Old 09-23-2012, 09:53 PM   #51
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Cupping of wood floor, need input


Good news!!!! This case is closed. Thanks to everyone who offered their valuable advice and knowledge. We got a full refund and our floor removed. They also offered to have it refinished but there was no protection under it and where there was, it was definitely brown paper. They came to get a sample of the underlayment and removed half a room of flooring and tried three others until they found any. Lol. Also, I have a nice picture of how they dealt with an uneven floor, pile paint sticks up and put a few stacks under the boards and don't put any underlayment there either. Lol. Unbelievable.
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Old 09-24-2012, 08:51 PM   #52
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Cupping of wood floor, need input


Unfortunately, there are a bunch of unscrupulous subs out there...which put a blemish on all of the good subs.

I have my story too...but that's for another time.
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Old 10-17-2012, 06:48 PM   #53
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Cupping of wood floor, need input


Quote:
Originally Posted by Vlreddick View Post
Last November 2010, we had our whole house remodeled with wood flooring. It was laid on a subfloor with a barrier of felt ( probably) between the wood and subfloor. The only question we were asked by anybody, sales or installer, is if we had plastic in the crawlspace. We did. However, we were not told the extra measures that could have been taken under the house and nobody inspected it prior to putting the floor down. Now, every square inch of wood cupped. We have someone coming from the point of sale next week to look at it. We assume now, after the fact, that this occurred due to humidity in the crawlspace. Had we been told about it, we would have prepared the space prior. We are going ahead on our own and starting the process under the house. If this was caused from humidity and the installer and seller both failed to make sure it was suitable for the floor, then who would be responsible? It should not have been done. I understand that it may take a whole season in the right conditions for the floor to possibly return to its original shape and sometimes it's permanent in which case someone will need to sand and restain the floor which voids the 25 year finish warranty. Any suggestions on what we can expect and if people become difficult, who should compensate us. I know without a doubt that we will not get new flooring from anyone but would like to know the most we could get.
My suggestion at this point is to go to www.nwfacp.org find a certified inspector in your area to give you a report that you can take to court if necessary. In most cases you will not get much satisfaction without some clout. Court no one wins but it is amazing what the dealer who did this job for you may decide to do rather than see his name besmirched. Hopefully you paid him for the installation.

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