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Old 08-04-2011, 05:54 PM   #1
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Carpet in Kitchen has me going crazy!


Ok I have carpet in my kitchen which I HATE! I would love to have tile layed down. I went to star lumber, they had a sale going on. I got so excited because I could not only afford it but I loved the look of the tile I picked out. Well they came and measured and told me that my floor was too uneven and they would not suggest leveling it to put the tile on. Instead they want me to get a more expensive tile that I can not afford. This tile I guess bends a little so it would work.

Does anyone have any ideas what I can do? I cant stand the carpet anymore but do not have the 1700 to put the tile in.

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Old 08-04-2011, 07:16 PM   #2
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Carpet in Kitchen has me going crazy!


Take some pictures---under the floor if you can (the floor joists) and the uneven carpeted area.

Tell us what is making the floor uneven----This 'tile' they suggested--is it a ceramic tile or a vinyl look alike?

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Old 08-04-2011, 07:25 PM   #3
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Sounds to me like they are trying to scam you into spending more money. How reputable are they? Have you talked to anyone who has had work done by them? If I were you I would shop around, check out other tile stores or big box stores, get as much information as you can. Google tile installation, ask the guys on this site what is needed to prepare a subfloor for tile and what to look for, what to fix, what not to, etc. What is your subfloor? Concrete or wood? Good luck!
P.S. what Mike said...is the tile you chose vinyl or ceramic?

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Old 08-04-2011, 08:22 PM   #4
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This tile I guess bends a little so it would work.
There is no ceramic tile that "bends a little" that I am aware of.
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Old 08-05-2011, 09:01 AM   #5
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Carpet in Kitchen has me going crazy!


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There is no ceramic tile that "bends a little" that I am aware of.
Bud, we need to invent a "tile bender".
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Old 08-05-2011, 09:52 AM   #6
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Bud, we need to invent a "tile bender".

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Old 08-05-2011, 10:11 AM   #7
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Carpet in Kitchen has me going crazy!


i have one but the tiles keep breaking
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Old 08-05-2011, 04:40 PM   #8
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Jamie,
We at Star take all customer service concerns seriously and we are sorry that upon inspection, your sub-floor was not appropriate for a warranted tile installation. We pride ourselves on being honest with homeowners and always try to keep our customers best interest in mind. Our estimators are highly trained and I am assuming that in your case, he suggested that you consider using Luxury Vinyl Tile as it could in effect, be more forgiving on a less than perfect subfloor. As you know, a subfloor needs to be straight and strong to support ceramic tile. If we put tile over a floor with peaks and valleys, the tile will often crack and the grout will pop out of the joints. Please call us at 316-946-1630 if you would like to discuss further.

Sincerely,
Allen Clouse - Director of Retail Sales - Star Flooring & Decorating
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Old 08-05-2011, 05:29 PM   #9
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Rusty and Bud.............my bad!!
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Old 08-05-2011, 06:29 PM   #10
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Originally Posted by StarLumber View Post
Jamie,
We at Star take all customer service concerns seriously and we are sorry that upon inspection, your sub-floor was not appropriate for a warranted tile installation. We pride ourselves on being honest with homeowners and always try to keep our customers best interest in mind. Our estimators are highly trained and I am assuming that in your case, he suggested that you consider using Luxury Vinyl Tile as it could in effect, be more forgiving on a less than perfect subfloor. As you know, a subfloor needs to be straight and strong to support ceramic tile. If we put tile over a floor with peaks and valleys, the tile will often crack and the grout will pop out of the joints. Please call us at 316-946-1630 if you would like to discuss further.

Sincerely,
Allen Clouse - Director of Retail Sales - Star Flooring & Decorating

Two thumps up to Star Lumber-----You gave the customer good advice and when she became confused ---you stepped up and cleared up the matter.

I wish you continued success ----Mike----
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Old 08-05-2011, 06:36 PM   #11
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Not all floor structures are suitable for a ceramic or stone tile installation.
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Old 08-05-2011, 06:41 PM   #12
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Carpet in Kitchen has me going crazy!


Quote:
Originally Posted by StarLumber View Post
Jamie,
We at Star take all customer service concerns seriously and we are sorry that upon inspection, your sub-floor was not appropriate for a warranted tile installation. We pride ourselves on being honest with homeowners and always try to keep our customers best interest in mind. Our estimators are highly trained and I am assuming that in your case, he suggested that you consider using Luxury Vinyl Tile as it could in effect, be more forgiving on a less than perfect subfloor. As you know, a subfloor needs to be straight and strong to support ceramic tile. If we put tile over a floor with peaks and valleys, the tile will often crack and the grout will pop out of the joints. Please call us at 316-946-1630 if you would like to discuss further.

Sincerely,
Allen Clouse - Director of Retail Sales - Star Flooring & Decorating
As always, I am thoroughly impressed when I see businesses offering actual CUSTOMER SERVICE (to people who may not even end up their customers). to Star Lumber

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