Bad tile cuts

krush

I just had a tile floor installed in my house. The tile was 18 inch tile and had 4x4 marble inlay placed between every other tile. The first install was horrible, the company has returned two times since to try to "repair" the bad cuts. The owner will come out tomorrow and he has said he will ensure it is done to "industry standards" every thing I see is very subjective. Are there any hard rules to use for the joint cut quality. There are several small chips in the tiles and the cuts are not precise and straight, but what constitues good enough?

ron schenker

Hard to answer without pics or actually seeing the job in person

MattCoops

Yeah, do you have any pictures?

The only real remedy is to remove the sloppy cut tiles, cut new tiles with diamond blade on a wet saw and install.

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Matt | tile contractor
Charlotte, NC

HAASEMAN2003

I think “good enough” is very subjective. If you are not satisfied then it is not good enough. You are the costumer! Try to work with the contractor. If he thinks it is a good job then maybe asks for a little money off. If you can’t come to some sort of agreement then there is always Judge Judy. Take pictures!

Jeekinz

Stick to your guns. If you compromise by receiving a discount, the company will think you accept the quality of workmanship.

HAASEMAN2003

Yes sorry for that advice without completing the thought. If you do except a discount, it is a new contract and forget Judge Judy!