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krush 06-12-2007 01:14 PM

Bad tile cuts
 
I just had a tile floor installed in my house. The tile was 18 inch tile and had 4x4 marble inlay placed between every other tile. The first install was horrible, the company has returned two times since to try to "repair" the bad cuts. The owner will come out tomorrow and he has said he will ensure it is done to "industry standards" every thing I see is very subjective. Are there any hard rules to use for the joint cut quality. There are several small chips in the tiles and the cuts are not precise and straight, but what constitues good enough?

ron schenker 06-12-2007 07:45 PM

Quote:

Originally Posted by krush (Post 48755)
I just had a tile floor installed in my house. The tile was 18 inch tile and had 4x4 marble inlay placed between every other tile. The first install was horrible, the company has returned two times since to try to "repair" the bad cuts. The owner will come out tomorrow and he has said he will ensure it is done to "industry standards" every thing I see is very subjective. Are there any hard rules to use for the joint cut quality. There are several small chips in the tiles and the cuts are not precise and straight, but what constitues good enough?

Hard to answer without pics or actually seeing the job in person

MattCoops 06-15-2007 05:20 PM

Yeah, do you have any pictures?

The only real remedy is to remove the sloppy cut tiles, cut new tiles with diamond blade on a wet saw and install.

HAASEMAN2003 06-18-2007 08:26 AM

I think “good enough” is very subjective. If you are not satisfied then it is not good enough. You are the costumer! Try to work with the contractor. If he thinks it is a good job then maybe asks for a little money off. If you can’t come to some sort of agreement then there is always Judge Judy. Take pictures!

Jeekinz 06-18-2007 10:07 AM

Quote:

Originally Posted by HAASEMAN2003 (Post 49476)
then maybe asks for a little money off

Stick to your guns. If you compromise by receiving a discount, the company will think you accept the quality of workmanship.

HAASEMAN2003 06-18-2007 10:15 AM

Yes sorry for that advice without completing the thought. If you do except a discount, it is a new contract and forget Judge Judy!


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