We had 2 Armstrong certified inspectors here, and 2 independent inspectors here for these laminates that use lock&fold, (over 1K in inspection costs) and no inspector said the installation was at fault. They blame me, because I do not like the noise,
and for the second laminate, I ordered based specifically because the book, the sample board, and the website all stated that it used the Armalock system. I was told by my installer that Armstrong was not happy with my videos, and they said to get my flooring replaced pronto,
so I ordered in August 2011, it was installed, then we found that the locking system was lock&fold,(on Armstrong Exotics Afzelia) which my installer should have recognized,
and why he didn't I will never know.
Anyway, I did not get what I ordered, because Armalock was discontinued in April 2011, and I specifically, in an email, asked my installer to verify it was Armalock, which he did not do.
A simple phone call would have alleviated many problems. Now, did my installer do sub-par installation on 2 laminates that used lock&fold, and the inspectors could not tell? I had 2 previous laminates on the same floor, that never made a sound, and they were not lock&fold. There have been 4 inspections on the laminate floors, and not a single one ever ever ever cited installer error. I only got this last Armstrong refunded, because I can prove, I did not get what I ordered, and I covered my bu**
by writing to my salesperson what I absolutely wanted, which the company no longer provides except from what we were told, it being available on the "cheapest" line of laminate. I will not get another laminate using lock&fold, I am installing porcelain tile. So, is it impossible for 4 inspectors to see subpar installation? 4 Inspectors??????????????
I also found, and downloaded Armstrong produced videos of the difference between Armalock and Lock&Fold, which again, proved I did not get what I ordered.
A lot of people may be very happy with the lock&fold, and if they never had laminate, and don't know that it is not supposed to snap crackle pop when walked on, they will never complain. But, I don't want a noisy floor, and there are many many more of us that don't want that either. I have hardwood, I have carpet, and I have vinyl, in a large house and nothing but the laminate snaps and makes a sound like rice crisp cereal when walked on.