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Mavis 06-16-2010 12:10 PM

allure flooring coming up at seams & corners
We recently had Allure look like tile stripes installed on a diagnol (does this cause a problem?), on dry cement, we live in the high desert of California. The problem is the seams are coming up and the corners of a few stripes are protuding up. We have heard that the Allure should be placed 1/4 of a inch away from the wall when installing, is this correct? I have read the threads posted, one person place a type of weight on the seams which held the seams down, I also placed weight on the seams to hold it down but the corners of the strips remain up. Does the heavy weight of the furniture cause the seams and courners to pop up? Please advise us.:)

rusty baker 06-16-2010 01:12 PM

Have you tried superglue? Yes, you have to have gaps around the edges or it will buckle. If you really read all the threads on Allure, you would already know this. This is the biggest thread.

If you want more, just click on search and type in "allure".

Mavis 07-19-2010 04:55 PM

Please help!!!
Hi Rusty Baker or someone who deals with Allure flooring. We spoke with our contractor who had installed the Allure flooring in our new add on room. He states that he has a Rep. coming out to look at the flooring, they both agree that it is our entertainment center causing the flooring to buckle and come up also, not allow movement of the Allure flooring. The contractor took pictures and sent them to the Rep. (not sure what company she is a Rep. for).
The seams are also buckling under our sofa and love seat and at all wall surfaces of the room and where there is no furniture.

Jim F 07-19-2010 09:57 PM

I guess that could be a problem in a room heavily furnitured as a small living room would tend to be. Even with a piece of furnature sitting on the flooring, there should be an acceptable amount of movement allowed. If, on the other hand there was an entertainmant center on one wall, a heavy sofa on the opposite wall, add to that book shelves, recliner, ottoman, coffee table and it could possible restrict the necessary free movement in a floating floor to cause issues.

You mentioned it was on dry concrete. Are you sure? Did anyone vapor test the floor before installing. Any vapor coming up through the concrete would be trapped under the floor.

Mavis 07-20-2010 12:48 AM

Can you assist us please. Will furniture prevent movement of Allure flooring and cause buckling with seams popping up?

The contractor who installed the Allure flooring knew the size of our furniture and had helped move it in. If we were notified that furniture would cause a problem, we would not have used Allure flooring!!!
It looks like we are out the money and now have defective flooring to live with.

2 threads on same issue merged

FlooringDude 07-20-2010 10:58 PM

Coming from a contracting background, it sounds like the flooring or installation is defective. What is a floor worth if you can't place furniture on it? The steps I would suggest to get your flooring replaced and see who is at fault would be to first check the installation. Buy a box of the flooring at HD and read the installation instructions. Is there a gap around the edge of the room under your molding? Can you take it off and see? Is there a bunch of dirt on the glue strips...even in places where the flooring is not coming up yet? Assess the installation as per the instructions that come with the flooring. If the installation was done correctly it is the flooring company's problem. Does it state in the instruction or anywhere that heavy furniture is unacceptable for this style flooring? If not then you have a case. If you don't get involved and check yourself as to why the floor is failing then you are going to leave the decision up to the people who have everything to lose by replacing it.

Mavis 07-24-2010 10:13 AM

allure flooring coming up at seams & corners
Hi FloorDude,
Thanks and we are following your advise. The owners manual had no clause regarding the weight or size of furniture, our contracture said to move the intertainment center off the flooring. We do have a case here.

Bud Cline 07-24-2010 12:16 PM

Mavis just keep in mind...generally speaking, the installer, the seller, and the factory rep, will try to make this YOUR problem and shove it down your throat if you let them do it.

The Internet flooring forums are full of complaints about the Allure product and the complaints are the same as yours. The quality of the product is very questionable.

None of those participants want to be "out of pocket" for the cost of replacing your floor or installing it correctly.

Selling a flooring product that is vulnerable to the use of furniture is like selling a swimming pool that you can't put water in. Expect to get a "run-around" before you get any satisfaction.

Why would you allow anyone with a vested interest in the cost of redoing the floor also provide the inspector? That is the fox guarding the hen house syndrome. Before you agree to anything short of total satisfaction you should hire YOUR OWN independent inspector that does not have a financial interest in the outcome of the findings.:whistling2:

There are independent inspectors available all over the country.

Mavis 07-28-2010 10:26 AM

Allure flooring bulging corners ends coming up/To:Bud Cline
Hi Bud,
Thanks for your input, we are in the process of getting estimates and preparing a letter of demand for all involved in this matter then, court if no responce or satisfaction upon replacement.:wink:

FlooringDude 07-28-2010 11:21 AM

If the flooring is simply coming up at the seams I would call Home Depots customer support line. Call the store where the product was purchased and if no one there handles the situation to your satisfaction ask for their 1-800 number for customer care. I would not bring up lawyers or court in order to get your flooring replaced or you are going to spend more than just replacing it as most companies will simply drop the ball and wait for legal action once you bring this up. Home Depot should take care of it if it is a product issue. I would still suggest to actually do your homework and take a few pieces up and see if there is dirt and check for expansion gaps because if there is dirt or it is cut too close it's your installers problem.

rusty baker 07-28-2010 11:26 AM

Home Depot has a very poor record of resolving customer complaints on any of their products.

Bud Cline 07-28-2010 11:30 AM


Home Depot has a very poor record of resolving customer complaints on any of their products.
The Internet is full of complaints about Home Depot also, It is true they also don't have the best record when it comes to resolution of complaints.

Pursue it as you wish, just remember, to be forwarned is to be fore-armed.:)

FlooringDude 07-28-2010 11:38 AM

I worked in big box retail for eight years in the installation and sales end of flooring. The best way to handle the situation before getting sue happy is try their corporate customer complaint hotline. All you have to do is say that "Lowes would never do this to me and I am going to shop there" and you should have no more issues. This is how my company handled all complaints. The store level usually will not bend but once it becomes a corporate complaint the store has to do what it can to satisfy the customer.

Mavis 08-05-2010 04:21 PM

To FlooringDude and Rusty Baker,
Thanks for your input on the Allure Flooring which is becoming worse, more seams and ends are popping up. We received from Halstead Traffic Masters Allure Flooring a 1 oz. bottle of Allure Adhesives, don't think it will take care of aprox. 1/3 of the flooring with seams popping up. This is crazy why should we be repairing something a proffesional had installed. We have sent a letter of demand giving the contractor a chance to correct the insufficent installation of the flooring. Hope this works, if not, must take it further.

Mavis 08-05-2010 04:28 PM

To Bud Cline,
Thank you also for your input on Allure Flooring.

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