Originally Posted by dawktah
The drama begins. Mr. xxx xxxx now wants to come out and look at the countertop after photos were taken by the people at Lowe's. I am not sure why this delay is necessary. This needs to be an appointment for a new measure with all new fabrication. I have informed Lowe's that this is how I feel.
That really sucks - you must be kicking yourself for not sending Mr. xxxx packing the first time he showed up.
I expect Mr. xxxx needs to come out so that he can figure out a way to put the blame for this on the installers and/or fabricators.
After that he'll claim that everything can be fixed by adding more caulk.
Then Lowe's will give you the run around a few weeks. If this fails to get rid of you, then they'll send you a formal letter expressing their "regret" at your "dissatisfaction," but say that the best they can do for you is a case of caulk at no charge (instillation not included).