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Old 07-17-2010, 01:23 PM   #121
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Whirlpool refrig. problem


I wonder what the percentage of failure is on this board. I repair about 7 refrigerators a day. Over the last 5 years that's over 8000 refrigerators. I've only seen this problem once and had to replace that board only twice. Talk about switching brands??? I carry 5 GE boards on the truck because they fail so often. I change Maytag adaptive defrost boards like I change my socks. The differance is when these boards fail you throw your food away because the frig isn't cooling anymore.
Just food for thought

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Old 07-20-2010, 01:19 PM   #122
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Whirlpool refrig. problem


Quote:
Originally Posted by tornado View Post
where is the board located?
Its in the back of the fridge, at the bottom, behind the cover. You should be able to see it clearly in the video I posted ^^^^
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Old 07-20-2010, 09:34 PM   #123
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Whirlpool refrig. problem


Quote:
Originally Posted by tornado View Post
I just got off the phone with Whirlpool, talked to a supervisor ( I had asked for the VP of customer service)..[abbrv]..she looked at this website, talked to one of there engineers about the problem and said she would send me out the part today, no cost......so finally found a good customer service person at Whirlpool. I should have the part by middle of next week, then I will install per the instructions of earlier post.
Will let you know how it turns out.
Thanks to this website and the information all of you provided!!!!!!
First great website. I have a WPG #GD5RHAXNT00, same problem, lights out fridge side only, arcing, LED's gone out, burnt mark on board, etc. Just got off the phone with Jan at Whirlpool customer service (1-866-698-2538).

After putting on my best dissatisfied customer performance, providing serial numbers for my other WP appliances, and pointing out the 39,000+ views and 5-star rating of this post, I explained this should be a recalled item as it has been since reengineered. "39,000+ views at diychatroom.com, Jan! You have an obvious responsibility to replace this part and should personally be rewarded for bringing this mounting customer complaint to Whirlpool corporate attention."

After a few moments on hold, I was first offered the $108 part at 25% off, followed by 50% off; but they would not send for free. Must cost them about $54 to make I'm guessing. I refused based on principle, kept my integrity and reserved the right to add my name to the list on this forum.

I'll buy the part for $85 elsewhere, replace myself, and never buy from them again. There is no doubt in my mind Whirlpool is well aware of this problem.
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Old 08-24-2010, 03:58 PM   #124
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Whirlpool refrig. problem


W10135090 seems like it is the new part # for this board. I called Whirlpool and filed a complaint with them as this seems to get it reviewed according to their CSR....maybe I'll be lucky.

Thanks to all for the great info!

Last edited by hian; 08-25-2010 at 06:50 AM. Reason: typo
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Old 08-25-2010, 02:30 PM   #125
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Whirlpool refrig. problem


getting the box and board out was a snap. Charred area was exactly as pix showed, but soldering a jumper over the break did not work....ordered a new board from https://www.appliancezone.com/Search...x?ID=W10135090 for $63.50 delivered.

If you think you can't do the soldering, at least swap boards, install a surge protector, install new bulbs and save yourself some money.

Last edited by hian; 08-25-2010 at 02:31 PM. Reason: upated link
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Old 12-01-2010, 07:00 PM   #126
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Whirlpool refrig. problem


Hello. I had the same thing happen to me on November 27th, 2010. This is my story, for your reference, I hope I help someone else.

1) Open fridge Nov 27th, 2010. Light at the top flickers and burns out. All lights on fridge side go out, including the temperature panel. Freezer still working fine and lights are on. When you open fridge, hear clicking noise. Smelled electrical smoke.

2) Compressor stopped working shortly after that.

3) Saw this website. Pulled out circuit box - sure enough - exact same spot burned. Tried the jummper soldering fix, but no such luck.

4) Call Whirlpool. Talk to 3 different people and finally talked to a supervisor's supervisor who would only consent to have someone come out to assess the problem free of charge. Refused to send me replacement circuit board. Said I wasn't licensed to handle that sort of thing. Said that only the technical that came out to my house would be able to determine if whirlpool would pay, and said that was little to no chance since my fridge was out of warranty.

5) They also said at Whirlpool that NOBODY else had ever called in with this complaint. I told them of this website. They refused to look at it, saying it could be people trying to mess with their stocks. Ha!

6) I allowed them to schedule a repair man to assess the situation and confirm the problem was indeed the circuit board. I had determined that if it was the circuit board, like I anticipated, and the repair man wouldn't repair it on Whirlpool's dollar, that I would purchase it online and install myself. Thankfully, the repair man agreed, saw the broken filament in the light bulb, saw the hole in the plastic, and told Whirlpool that they should replace it. They did without question and my refrigerator is now cooling and working wonderfully.

AND GET THIS. The new circuit board - has the jumper soldering type fixture installed. Yet Whirlpool will not admit there is a problem with the previous circuit board.

Stick to your guns people. Don't let them tell you they are the only ones who has called on this issue. It's a fire hazard and they should pay for it.
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Old 12-06-2010, 09:50 PM   #127
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Whirlpool refrig. problem


Whirlpool refrigerator issue unrelated to the string below. I just wanted to post it so others will know.
I have owned a Whirlpool top-freezer refrigerator, model ER8YHMXSL00, for 4 years. It always had trouble getting cold enough. Also, I could not keep a working light bulb in the refrigerated section because it would burn out regularly. The compressor seemed to run more that it should. The water tube in the back of the freezer would eventually plug up with ice. Then water started dripping onto the top shelf of the refrigerator. Today, 12/6/2010, I discovered that the switch that turns off the light in the refrigerated section was never being actuated (turned off) because the closed door did not activate the switch! I discovered this when I noticed a crack of light between the seal on the door and the inside face where the seal is supposed to seal with the door closed! Unbelievable!! If I was affiliated with Whirlpool in any way, I would be totally embarrased knowing that this design reached the consumer. A quick fix for this was to secure a "bump" to the butter storage area on the inside of the fridge door. This "bump" activates the light switch. Now the fridge gets cold.
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Old 07-13-2011, 08:56 AM   #128
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Whirlpool refrig. problem


Struggling with the lights and display outage on my "gold" side by side. It took longer than many, but same issues. I bought a refurb board off ebay Corecentric Solutions. It gave me display and lights, but the compressor stopped and almost lost a whole fridge full of food. I reseated connections and it appeared to work again. I changed the temp setting and poof the compressor stopped. It didn't come back on so the old board is back and we are without lights and display. I guess saving a few bucks using refurb didn't pay off.
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Old 08-30-2011, 11:23 PM   #129
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Whirlpool refrig. problem


Thanks for all your posts. It has helped me to determine the problem and fix it myself to save $$$$.
I have a Model GD5SHAXNQ00 that was manufactured in 10/2004 and the lights in the frigde went out about a month ago. A little before this happened, there were a couple times when I was getting ice and water from the dispenser and the light on it would blink on and off, on and off. After a while this stopped. Then one day I closed the fridge and heard a strange noise, opened it back up and no lights or digital temperature control read out. I had the light bulb tested and it worked fine so I started my research online. That's when I found these posts. This was exactly my problem. Just got the new board today from Point & Click Appliance Repair for $81.23 including standard shipping. I ordered it on a Saturday night late and received it Tuesday. Fast! I installed the board tonight with no problem and now all the lights are working! It's easy....if I can do it....you can do it. I've got no experience....just read these posts and watched a video on Handyguys Video. Just wanted to save $$$$. I would've hated to pay a repairman to do such an easy job!
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Old 10-17-2011, 12:08 AM   #130
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Whirlpool refrig. problem


Thanks to the previous posters. I have a GS5SHAXNQ00 (Lowes) and first experienced the problem when the fridge side bulb went out.

I just purchased the 2304095/W10135090 from Amazon for $85.47
I will follow up when it is installed.
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Old 10-19-2011, 12:33 PM   #131
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Whirlpool refrig. problem


The install of the new board took less than 5 minutes. Everything now works perfectly!
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Old 11-20-2011, 10:49 AM   #132
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Whirlpool refrig. problem


Well after five years now I'n having the exact same problems noted in the email threads. I had a service guy out one week ago, but he mentioned the light wasn't covered. Hoping what's everyone has posted in these threads will be my solution too.
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Old 12-10-2011, 02:50 PM   #133
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Whirlpool refrig. problem


Well after 4 years with no lights I decided to get in and give the circuit bypass a try. The board was fried in the same place as everyone's. Obviously a defect that Whirlpool should address. Anyway, after soldering in a wire, the lights came on just fine. Problem was, now the fridge was not running (no compressor sound). I anxiously removed the wire hoping I hadn't fried the whole board (or something else) and plugged it back in. Thankfully I heard the compressor kick in. Then I looked inside and the lights are working! what is going on? The numbers on the control panel are flicking on and off (hadn't been on before) but do register the change when you turn the dial. Since they are flickering I figure something is unstable and this fix will not last long. Any thoughts?
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Old 12-29-2011, 08:02 PM   #134
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Whirlpool refrig. problem


Just replace the control board and all will be fine. Takes about 30 minutes in and out
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Old 09-07-2012, 03:29 AM   #135
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Whirlpool refrig. problem


Same problem here on my GS5SHAXNL00.

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