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Old 11-14-2009, 10:03 PM   #106
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Whirlpool refrig. problem


Add me into the bad board club. 4 year old Whirlpool Gold GS5SHAXNL00. Lights flickering when door open, clicking noise. $70 tech visit who told me I can do it myself, just go buy a board (W10135090), saved the $200 for him to return for 5 minutes of work. Didn't find this website until a day after I went and paid $108 for anew board, plus $16 for lifetime board warranty. Just wish I would have found this site first so that I could have tried the soldering a jumper fix. After reading how many have had this same problem, and Whirlpool's ignoring an obvious design flaw, count me out on buying any more Whirlpool products. I also had a similar board problem with a KitchenAid (aka Whirlpool) stove.

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Old 11-25-2009, 12:41 PM   #107
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Whirlpool refrig. problem


My Whirlpool Side by Side was causing me a lot of problems, too. I visited this website, www.aaapartstoday.com, and I found it was very resourceful. I was able to call them and explain to them what my problem was. They told me exactly what I needed to do and what Whirlpool parts to purchase. It cost me less to purchase the control board from them and fix it myself, than to hire someone to come in and do the job for me.
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Old 12-16-2009, 08:15 PM   #108
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Whirlpool refrig. problem


Refrigerator lights out and refrigertor not cold and freezer temperature ok.Compressor stop running every 30min. aprox.
Board was replaced with new control board (W10135090).
After board replacement the refrigerator light is ok.But compressor still with the problem and refrigerator not cold at all.I think compressor is the main problem but i need any feed back about that,

Thanks in advance for any help with this troubleshooting.
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Old 12-19-2009, 09:11 AM   #109
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Whirlpool refrig. problem


thank you all, especially Musicca i replace boad one time two months later same problem with light on refrigerator side, in using bypassing it works great and i my wife thanks you all as well
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Old 01-07-2010, 01:48 AM   #110
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Whirlpool refrig. problem


As stated in my earlier post #106, I went and bought a new board and installed it myself. Later I wrote to Whirlpool customer service expressing my dissatisfaction with how they are handling these bad boards and wrote them a claim letter requesting to be reimbursed for 100% of my costs to buy the board. I also provided them the link to this thread (which I'm sure they already are aware of).

Shockingly, I received a response from Whirlpool. To resolve my claim they sent me a letter back and offered to reimburse me for 50% of my costs if I signed off on their proposal, and I sent them proof of the actual costs. Figuring something is better than nothing, I signed off and sent them proof. Whirlpool followed through and sent me the 50% reimbursement check. I was amazed, but still left with a sour taste in my mouth.

As they didn't reimburse me for 100% of the cost of me having to replace the board which appears to me to be a faulty design, I will never buy another product made by Whirlpool or any of their subsidiaries.

I had a similar but very positive experience with a Canon digital camera. Last year my digital Canon Powershot A95 camera had a problem. Suddenly and for no apparent reason, the pictures and display were completely distorted with scratchy lines. As it was very old (I think 7 or 8 years old), I figured I got my moneys worth out of it, but as I had time to burn, I researched to net for simliar problems, hoping for a fix. During my research, I found out that Canon recognized the fact that one of their suppliers provided them a faulty electronic component which failed early when subject to normal use. Canon implemented a program to fix these cameras "free of charge" if after examination by them the problem was traceable back to the faulty electrical component. Even though my camera was really old, they fixed it free of charge. This camera now works great, and has been working great a lot longer than I ever anticipated. Because this experience, my next camera will definitely be only a Canon. Whirlpool should take notes from Canon's business practices, it would probably benefit them in the long run.

Last edited by moog5; 01-07-2010 at 01:51 AM.
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Old 01-07-2010, 10:29 AM   #111
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Whirlpool refrig. problem


Glad to hear you got some satisfaction from Whirlpool. But as a guy who repairs 9 or 10 refrigerators a day (of all brands). I can tell you Whirlpool is the least of my problems with circuit boards. You might just jump from the frying pan right into the fire with other brands.
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Old 01-08-2010, 01:38 AM   #112
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Whirlpool refrig. problem


Your point is well made, but I still won't buy another Whirlpool product. I have already been burned by this frying pan, next time I will take my chances in a different frying pan.

With the economy the way it is, each and every day I find it more and more difficult to just get by. I and other consumers should not have to pay for a problem they created. I believe Whirlpool recognizes these boards are bad. They realize that they have a very high incident rate of boards all burning out in the same location. They should just own up to their responsibilities and take 100% ownership of the problem they created. They are the only ones that can mold their reputation. It's obvious what I and many others think of it.
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Old 03-24-2010, 12:59 PM   #113
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Whirlpool refrig. problem


I just wanted to thank everyone in this thread for the information.

I have a Whirlpool Conquest Model GS5SHAXNQ0. It was purchased in August of 2004 from Lowes. Last week, my wife opened the frige, heard a 'sizzling' noise, then all lights were out on the refrigerator side as well as the temperature control LED display at the top. The freezer side lights were ok and the refrigerator was coolling properly. When attempting to replace the bulbs, I noticed that one of the two lights in the lower crisper section was burned out.

Following the advice on this thread I ordered part 433400 http://www.appliancepartspros.com/pa...art_id=4334000 from appliancepartspros.com which arrived quickly. I opened the back of the refregerator, saw the infamous black burn mark on the white plastic case, saw the same burn mark on the control board, installed the new board and everything is working properly. I also replaced all of the bulbs at this time just in case this new board has the same defect although I don't think it will because this new board was manufactured by Whirlpool, and the old board I took out said IWF(or something similar on it, I don't have it handy so I don't remember exactly who manufactured it).

Thank you all again for the information, you all probably saved me $200 in repairmen visits.
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Old 05-15-2010, 11:27 PM   #114
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Whirlpool refrig. problem


So I have had this same issue for a few months now, but it just came to a head. Up until today, we simply removed the light bulbs and noticed the problem stopped, so we never replaced the light bulbs. Today I decided to replace them, and as soon as I started screwing them in, they were instantly blinking on and off and that sound came back (it had gone away since we took the bulbs out). As I got on the internet and found myself on this forum, apparently something shorted out and the lights quit blinking (stayed off), the noise stopped, and the compressor has now seemed to stop working, even on the freezer side.



I had even talked to an engineer who works with me about helping me with the soldering and doing the jumper thing. I still may do that, but now I've had to move out of my Whirlpool Gold Series and into my beer fridge in the basement (also a Whirlpool, but 20+ years old... they don't make 'em like they used to).

All this to say, Should I continue with the suggestions here or do I now have a bigger problem since it has stopped cooling?

thanks!
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Old 05-21-2010, 07:06 PM   #115
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Quote:
Originally Posted by nashfunk View Post
So I have had this same issue for a few months now, but it just came to a head. Up until today, we simply removed the light bulbs and noticed the problem stopped, so we never replaced the light bulbs. Today I decided to replace them, and as soon as I started screwing them in, they were instantly blinking on and off and that sound came back (it had gone away since we took the bulbs out). As I got on the internet and found myself on this forum, apparently something shorted out and the lights quit blinking (stayed off), the noise stopped, and the compressor has now seemed to stop working, even on the freezer side.



I had even talked to an engineer who works with me about helping me with the soldering and doing the jumper thing. I still may do that, but now I've had to move out of my Whirlpool Gold Series and into my beer fridge in the basement (also a Whirlpool, but 20+ years old... they don't make 'em like they used to).

All this to say, Should I continue with the suggestions here or do I now have a bigger problem since it has stopped cooling?

thanks!


Sounds like the same problem. Follow the board repair instructions.
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Old 05-23-2010, 01:44 PM   #116
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Whirlpool refrig. problem


decided to replace the board. I was able to find it at my local store for $98. I brought it home and popped it in and all is well.

My engineer pointed out that this replacement has an extra part that the old board did not have. I forget what he called it but it helps to prevent those spikes in power.

I'm just happy to have it fixed without calling a repairman. Thanks everyone.
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Old 05-31-2010, 11:20 PM   #117
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Whirlpool refrig. problem


Hey everyone. I'm sure people are still finding this thread. I wanted to let y'all know I made a video showing how to swap out the circuit board. Its an easy project. Check it out at
http://www.handyguyspodcast.com/1253...gerator-repair
Good luck!
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Old 06-09-2010, 02:05 AM   #118
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Whirlpool refrig. problem


where is the board located?
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Old 06-11-2010, 04:15 PM   #119
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Whirlpool refrig. problem


Quote:
Originally Posted by tornado View Post
where is the board located?
I just got off the phone with Whirlpool, talked to a supervisor ( I had asked for the VP of customer service). After explaining the situation, she said 20 years with the company, she never heard of this problem, then after a long conversation telling her about all the post regarding this problem listed on this website, and the many unsatisfied people regarding this common problem, asking her to go on this site and check it out for herself to give herself a better understanding of the problem, she said she would get with her engineers and get back to me.
45 minutes later she called me back, said she looked at this website, talked to one of there engineers about the problem and said she would send me out the part today, no cost......so finally found a good customer service person at Whirlpool. I should have the part by middle of next week, then I will install per the instructions of earlier post.
Will let you know how it turns out.
Thanks to this website and the information all of you provided!!!!!!
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Old 07-16-2010, 09:26 AM   #120
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My 5 years old Whirpool refrigerator also has a bad board. The symptom: click noise when open the refrigerator side, the flickering of the light, temperature of freezer start to warm up. I contact Whirlpool and they said that they never heard of the problem. Since my 4-years extended warantee has expired, I have to buy the board and replace it myself. Thanks to this post, I have saved a few hundreds dollars. The board cost $115 from http://www.pcappliancerepair.com/cgi...8207&brand=WPL The pcappliacerepair.com overnighted to me but did not charge me for the overnight rate because they said the warehouse is close to me. Thanks to pcappliancerepair.com.
However, I am still angry with Whirlpool for not owning up to a defective board. I am seriously consider switching brand for my next purchase.

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