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cprao · 02-07-2010, 10:44 PM

I have a relatively new gas water heater and stopped heating water since morning.. It happenned couple of times also for the last two weeks.
I moved the thermostat on clockwise and it was working good.

Currently thermostat is all the way to the left (clockwise) but still the water is not getting heat.

Here are the pictures of my water heater.. Any help to resolve this is highly appreciated.

http://i699.photobucket.com/albums/vv352/Forex101/P2060042.jpg
http://i699.photobucket.com/albums/v...1/P2060043.jpg
http://i699.photobucket.com/albums/v...1/P2060045.jpg

CallMeChaz · 02-08-2010, 08:06 PM

Need more information:

When you say no hot water, do you mean "none", or "not very much".

Is the pilot light going out?

Is is trying to light and going out, or it just won't light?

When it quit working in prior weeks, what got it going again?

cprao · 02-08-2010, 08:12 PM

Quote:

Originally Posted by CallMeChaz

Need more information:

When you say no hot water, do you mean "none", or "not very much".

Is the pilot light going out?

Is is trying to light and going out, or it just won't light?

When it quit working in prior weeks, what got it going again?

Answers : None - Not at all heating the water
Is the pilot light going out? <== I don't know how to check this out ?

When it quit working in prior weeks, what got it going again? <== I rotated the thermostat to all the way to left.. I hear a click sound as if gas flow started..

Now the current position is all the way left only.. I am a newbie on this front.. Don't know how it works..

comp · 02-08-2010, 10:16 PM

is the chimny hot ??? you dont have to bend over to look at that thru the cover

spark plug · 02-08-2010, 10:32 PM

Quote:

Originally Posted by cprao

I have a relatively new gas water heater and stopped heating water since morning.. It happenned couple of times also for the last two weeks.
I moved the thermostat on clockwise and it was working good.

Currently thermostat is all the way to the left (clockwise) but still the water is not getting heat.

Here are the pictures of my water heater.. Any help to resolve this is highly appreciated.

http://i699.photobucket.com/albums/vv352/Forex101/P2060042.jpg
http://i699.photobucket.com/albums/v...1/P2060043.jpg
http://i699.photobucket.com/albums/v...1/P2060045.jpg

Sorry; In your Third paragraph you state "Thermostat is all the way to the left (Clockwise)". To the left would be COUNTER-CLOCKWISE; and most Thermostats would be in the "Lowest Temperature" position.

!

comp · 02-08-2010, 10:51 PM

Quote:

Originally Posted by spark plug

Sorry; In your Third paragraph you state "Thermostat is all the way to the left (Clockwise)". To the left would be COUNTER-CLOCKWISE; and most Thermostats would be in the "Lowest Temperature" position.

!

true ,,,

cprao · 02-08-2010, 11:03 PM

Quote:

Originally Posted by comp

true ,,,

Ok. My bad. The thermostat is turned all the way to clockwise direction.
The same can be seen on the picture.. 2nd link

Just checked the chimney.. No it is not hot.

cprao · 02-09-2010, 12:24 AM

I have opened the bottom cover of the heater.. I see the following set-up. Don't understand what exactly is this ?

http://i699.photobucket.com/albums/v...r/P2080048.jpg

http://i699.photobucket.com/albums/v...r/P2080047.jpg

ryecandy · 02-09-2010, 01:16 AM

Quote:

Originally Posted by cprao

http://i699.photobucket.com/albums/v...r/P2080047.jpg

I'm not a pro but somewhat familiar with the setup. I believe that there should be a pilot flame inside that small hole.. Take a peak and if you don't see a small flame then your pilot is out.

1. Turn the black dial "ON/Pilot" to the pilot setting.
2. Press the ignitor a few times until a flame starts.
3. Turn the black dial back to the ON setting.

If still no flame and your sure there is no flame plus not getting any hot water anyways, you could be having a coupler/ignitor problem and may want to turn the dial OFF until a service tech can check out the problem.

Watch who you call for help. Some guys will charge $80 to walk in your door and say "Yup, its not working" (service call)
If it is a rented tank through your gas company then call them and they will send somebody out for free repairs.

AllanJ · 02-09-2010, 08:25 AM

When you turned the thermostat (white knob) and heard the click, did you hear the burner come on and stay on for several minutes (or while you walked away)?

Slowly turn the thermostat all the way to the left and then all the way to the right. Do you still hear a click somewhere in the middle?

Refer to the instructions when relighting the pilot. After turning the black knob to Pilot, some models require that you hold down the red button to the left, wait 5 seconds, press the igniter (red button to the right), then wait 55 seconds, then let go of the left button and turn the black knob back to Run or On.

Jacques · 02-09-2010, 09:33 AM

that little thingie with the wires is a non-resetable safety cut-out. why did it cut-out??? if you don't want to call a plumber, i would at least call the Factory. you may have an un-safe condition.

ryecandy · 02-09-2010, 08:50 PM

Quote:

Originally Posted by AllanJ

When you turned the thermostat (white knob) and heard the click, did you hear the burner come on and stay on for several minutes (or while you walked away)?

Slowly turn the thermostat all the way to the left and then all the way to the right. Do you still hear a click somewhere in the middle?

Refer to the instructions when relighting the pilot. After turning the black knob to Pilot, some models require that you hold down the red button to the left, wait 5 seconds, press the igniter (red button to the right), then wait 55 seconds, then let go of the left button and turn the black knob back to Run or On.

Thanks for clearing that up Allan.... That is the correct way to re-ignite most water heaters.

cprao · 02-09-2010, 10:12 PM

Quote:

Originally Posted by AllanJ

When you turned the thermostat (white knob) and heard the click, did you hear the burner come on and stay on for several minutes (or while you walked away)?

Slowly turn the thermostat all the way to the left and then all the way to the right. Do you still hear a click somewhere in the middle?

Refer to the instructions when relighting the pilot. After turning the black knob to Pilot, some models require that you hold down the red button to the left, wait 5 seconds, press the igniter (red button to the right), then wait 55 seconds, then let go of the left button and turn the black knob back to Run or On.

Thank you Allan.. Sorry for not responding to your post in the morning..

I tried your instructions in the morning ( 7 AM PST).. No luck so far.

Yes. When I turn the thermostat knob towards anti-clock wise direction, it did make a click sound.. But it looks like stopping the value. But when I turn the valve backwards, I.E. clockwise.. I don't hear any click sound.

But, But,, I did hear a click sound last time ( a few days back, when I had the same problem) when I turned the knob towards clockwise... and the water started coming hot..

This is what I did again now ( 7 PM PST)
1. Retained the postion of the thermostate all the way to clockwise
2. Turned the thermostate knob to Pilot mode
3. Pressed the red button (left to the thermostat)
4. Counted 5
5. Continue to hold the red button
6. Pressed the another red button (ignitier) to the right of the thermostat
7. Did hear a click sound (In fact pressed this button multiple times)
8. counted 60
9. Released the red button (left to the thermostat)
10. Turned the knob to ON

and checked the faucets after 10 mts.. no luck ..

Also I tired to peep through the hole.. I don't see any flame at all..

Any other/More help on this one is appreciated..

comp · 02-10-2010, 12:03 AM

so the vent is cold ,,,can you make sure the gas is getting to the unit ??

cprao · 02-10-2010, 12:13 AM

Quote:

Originally Posted by comp

so the vent is cold ,,,can you make sure the gas is getting to the unit ??

When you say unit, are you referring to the house ? If yes, gas is coming to the house since my house heater is working.

If you are asking whether the gas is coming to the water heater or not, I don't know how to check this? Can you please let me know ?