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Old 02-29-2008, 05:21 PM   #1
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Water Dispenser Stopped Working


I have a GE fridge (4 years old) and the water dispenser has stopped working. The ice maker works just fine. When I try to use the water I hear a pump running, just no water comes out. Any ideas what may cause this behavior?

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Old 02-29-2008, 05:44 PM   #2
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Water Dispenser Stopped Working


do you have a lot of sediment in your water? you could have a blockage of some kind. if ice maker works you are getting water, and you said you can hear the pump running, so it sounds like you are not getting water into or out of the pump

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Old 02-29-2008, 05:47 PM   #3
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Water Dispenser Stopped Working


I have city water so I couldn't imagine there being much sediment in the water.
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Old 02-29-2008, 06:24 PM   #4
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Water Dispenser Stopped Working


If you ice maker is truly getting water then there must be a blockage to the water outlet. Be sure the ice maker is really getting water and if so take the thing apart and find the blockage.
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Old 02-29-2008, 06:47 PM   #5
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Water Dispenser Stopped Working


if your ice maker isn't getting water could be your filter is clogged. i agree it's got to be blockage if everything in your posting is accurate
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Old 02-29-2008, 06:51 PM   #6
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Water Dispenser Stopped Working


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Originally Posted by terri_and_jj View Post
if your ice maker isn't getting water could be your filter is clogged. i agree it's got to be blockage if everything in your posting is accurate

I have emptied the entire ice maker and the next day it was full so I am pretty sure that the ice maker is getting water.
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Old 02-29-2008, 07:17 PM   #7
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Water Dispenser Stopped Working


then i would take a look at where water lines connect to and from the pump
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Old 02-29-2008, 07:45 PM   #8
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Water Dispenser Stopped Working


Your fridge may have a built-in sensor that cuts out the water dispenser feature when the filter is getting or actually clogged as a reminder. One of my customers has such a fridge. State-of-the-art electronic wonder. If you have another filter or if one is inexpensive enough to buy and try, see if changing it will do the trick.
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Old 03-01-2008, 08:02 AM   #9
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Water Dispenser Stopped Working


The water dispenser is a CHILLED water dispenser. It chills by running the water dispenser supply line either through a hunk of coiled water line or through a small container inside the refrigerator usually behind the bottom vegetable crisper. See if it's frozen and if it is, your fridge temp is too low.
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Old 03-01-2008, 09:41 AM   #10
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The water dispenser is a CHILLED water dispenser. It chills by running the water dispenser supply line either through a hunk of coiled water line or through a small container inside the refrigerator usually behind the bottom vegetable crisper. See if it's frozen and if it is, your fridge temp is too low.
Doesn't the ice maker get water through the filter as well as the water dispenser? I tried turning the temp to the warmest settings for a couple day because I thought the lines may have frozen. No luck...I didn't check behind the vegetable crisper. I'll have to take a look there.
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Old 03-01-2008, 11:15 AM   #11
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Water Dispenser Stopped Working


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Originally Posted by dgoldb1 View Post
Doesn't the ice maker get water through the filter as well as the water dispenser? I tried turning the temp to the warmest settings for a couple day because I thought the lines may have frozen. No luck...I didn't check behind the vegetable crisper. I'll have to take a look there.
Yes , but this feature on the fridge I'm referring to was probably put in there as a way of reminding the consumer that the filter has to be changed. Ice cubes are out of sight and out of mind at least until the supply runs out but filtered water is a go-to thing numerous times a day.

In this customer's case, the replacement filter's instructions stated it had to filled with water and dumped out several times, then refilled again, allowed to sit for a couple of minutes and installed so that the sensor would detect the flow. Best part was that the filter cost $38!!!

I'm only suggesting that before you go and dismantle things or get too far along in your diagnostics, try the simplest stuff first. Do you have the owner's manual? If not, you can probably go up on-line and look at it at the manufacturer's site.
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Old 03-03-2008, 02:58 PM   #12
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Water Dispenser Stopped Working


Can you supply the model number of your fridge?

The fridge does not have a water pump it has solenoid valves.

There is a separate valve for the ice maker and the water dispenser.

They are located at the back of the fridge where the water line hooks on.

You can check them with a meter.
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Old 03-03-2008, 05:41 PM   #13
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Water Dispenser Stopped Working


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Originally Posted by girltech View Post
Can you supply the model number of your fridge?

The fridge does not have a water pump it has solenoid valves.

There is a separate valve for the ice maker and the water dispenser.

They are located at the back of the fridge where the water line hooks on.

You can check them with a meter.

The fridge is a GE model GSH25KGPA.

I was reading online somewhere about exactly what you mentioned. There is a dual solenoid, one fore the ice maker and one for the water dispenser.

Now the odd thing is that I hear something trigger when I try to get water... out
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Old 03-04-2008, 12:34 PM   #14
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Water Dispenser Stopped Working


Now that I have your model number I can see that your fridge has an electronic control.

Is there anything strange happening when you request water like the fan slowing down or the lights dimming?

You may be hearing a relay on the board.

Here is a good place to look at the breakdown of your appliance parts.
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Old 03-04-2008, 02:13 PM   #15
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Water Dispenser Stopped Working


Quote:
Originally Posted by girltech View Post
Now that I have your model number I can see that your fridge has an electronic control.

Is there anything strange happening when you request water like the fan slowing down or the lights dimming?

You may be hearing a relay on the board.

Here is a good place to look at the breakdown of your appliance parts.
I hear a click and then a hum when I try to get water out. I wonder if I need this part...

http://www.partselect.com/xq/aspx/In...lNum=GSH25KGPA


Last edited by dgoldb1; 03-04-2008 at 02:57 PM.
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