Sorry to hear that.
First make sure there water getting to the hose.
If there is then remove the hose and check to see if the screens pluged up inside the fitting on the end of the hose.
If there old black rubber hoses do not but them back on. Replace them with new stainless steel braded hose.
Every year hundreds of homes get flooded from old rubber hoses.
If it still does not work then someone need to check the solinoid valve to see if it's getting power. It's right behind where the hoses connect.