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Old 07-21-2011, 07:40 AM   #16
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Is This Normal? (frost in new fridge)


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Originally Posted by Mr Chips View Post
If it were me, and the ice reappears tomorrow, I'd get them on the horn and have them bring out a new one and take this one back. You made a good faith effort to make this one work, but I wouldn't mess around any longer, you must have better things to do
Yes you're absolutely right. The ice is back and I am going to return it. By "still considering my options", I meant that I still need to decide if...

1 - I will exchange it for the same model
2 - I will exchange it for a different model
3 - I will get my money back and shop elsewhere

My option of choice is the first one. I did a lot of shopping already when I first went looking for a new fridge and this is the one I picked. I got a good deal on it (25% off) and the sales that were on at the time are over.

That said, if this problem is a design flaw and a replacement of the same model will do the same thing, then going for option 1 would not be smart.

On the other hand, if this problem is an issue with this fridge only (i.e. something's "broke" in it) and will likely NOT be a problem with a replacement of the same model, then going for option 1 would be great.

That's my dilemma and that's why I'm not at Lowe's at this very moment telling them I want to return it.

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Old 07-23-2011, 07:46 AM   #17
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Is This Normal? (frost in new fridge)


Quick Update -

I went back to Lowe's and told them that I want a new one (same make and model). They don't have one in stock but are expecting more and as soon as they get one, they will contact me for a swap-out. So we'll see.

Thanks again for all your input.
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Old 07-30-2011, 07:28 AM   #18
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Is This Normal? (frost in new fridge)


Another Quick Update -

After some hassle with the delivery department of Lowe's (they will NOT receive a good review from me when I post my experience at the Lowe's web site), I finally got my replacement refrigerator yesterday afternoon. This time, the doors were swapped here (out in my driveway) instead of at the warehouse. Why I don't know. But it gave me the opportunity to stress to the guys to get the doors on as straight as possible and also for me to see the whole process (always happy to educate myself on these types of things). They did a decent job. The handles don't line up perfectly, but almost. So much better than the other one anyway. So the doors are much straighter than on the other one and I am happy (so far).

Time will tell if this one develops the same problem or not. I'll return in a couple of weeks, hopefully for a final post here saying that there is no frost build-up and all is well.
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Old 07-30-2011, 07:45 AM   #19
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Is This Normal? (frost in new fridge)


Thanks for the up date!
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Old 08-15-2011, 08:36 AM   #20
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Is This Normal? (frost in new fridge)


Another Update... probably the last one.

So I've had my replacement fridge for some time now and guess what... it has the same problem! Not quite as severe... but there nonetheless. The pictures below show the frost/ice accumulation after 24 hours and after 5 days.

So I am completely and utterly stumped. Two brand new refrigerators exhibiting this same issue.

That said, I am keeping this one. I'm keeping it because, aside from this problem, in every other way, it is perfect. It is noticeably quieter than the identical one it replaced. The other one had a slight fan rattle coming from one side that sounded like it was either loose or out of balance. It also made some other noises that, while not overly obnoxious, did bother me a bit. This new one, however, doesn't have ANY noises other than what I consider completely normal... a very soft whine of I guess the compressor, and a normal fan/air movement sound.

So I'm going to tolerate the frost build-up problem because it does seem minimal compared to the other one and, like I said, in every other way this fridge is perfect and I like it a lot.

If I ever figure out what is causing the frost/ice build-up, I will report back, but for now, I guess this is the end of this saga.

Thanks again. Oh... here are the pics 24hrs and 5 days after delivery of new one...



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Old 08-15-2011, 11:59 AM   #21
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Is This Normal? (frost in new fridge)


as I stated in a previous post, the problem with your refrig is very simple. They need to install a new drain tube kit on your refrig. The drain tube is allowing warm air to enter the freezer causing condensation and then freezing into ice, all that is required is a new drain tube kit from Frigidaire with a p trap built into it. The new drain tube will hold water in the p trap and prevent any air from entering. I've used them and this has always fixed the problem.
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Old 08-15-2011, 12:38 PM   #22
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Is This Normal? (frost in new fridge)


ok now I will rant a little. I just don't understand your thinking, why would you just live with this problem. Big Box stores offer little to no service after the sale and if they do send someone out they know absolutely nothing. So instead of complaing and getting it fixed you will just live with it. Good luck with that.
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Old 08-16-2011, 07:52 AM   #23
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Is This Normal? (frost in new fridge)


Tell the warranty servicer the part # is 5303918285. i wasn't aware of this 'fix' either until HW/m posted it.
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Old 08-16-2011, 09:59 AM   #24
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Is This Normal? (frost in new fridge)


Quote:
Originally Posted by Old Lady View Post
Another Update... probably the last one.

So I've had my replacement fridge for some time now and guess what... it has the same problem! Not quite as severe... but there nonetheless. The pictures below show the frost/ice accumulation after 24 hours and after 5 days.

So I am completely and utterly stumped. Two brand new refrigerators exhibiting this same issue.

That said, I am keeping this one. I'm keeping it because, aside from this problem, in every other way, it is perfect. It is noticeably quieter than the identical one it replaced. The other one had a slight fan rattle coming from one side that sounded like it was either loose or out of balance. It also made some other noises that, while not overly obnoxious, did bother me a bit. This new one, however, doesn't have ANY noises other than what I consider completely normal... a very soft whine of I guess the compressor, and a normal fan/air movement sound.

So I'm going to tolerate the frost build-up problem because it does seem minimal compared to the other one and, like I said, in every other way this fridge is perfect and I like it a lot.

If I ever figure out what is causing the frost/ice build-up, I will report back, but for now, I guess this is the end of this saga.

Thanks again. Oh... here are the pics 24hrs and 5 days after delivery of new one...



do the fix this not good and you will have big problum later. Get the new drain tube and fix the problum. Of course this not my freg. but why not fix it ????

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