LG Refrigerator Broken. May Take THREE WEEKS To Get The Right Part - Appliances - DIY Chatroom Home Improvement Forum
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Old 01-15-2014, 11:48 PM   #1
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LG refrigerator broken. May take THREE WEEKS to get the right part


Hey guys!
We have a broken LG refrigerator (Model LFC23760ST)

An appliance specialist stated that LG sent him 2 wrong parts when he ordered them (control panels). He also mentioned that LG has horrible customer service, and a lot of times LG sends WRONG PARTS, that's why, he warned us, it may take THREE WEEKS to get the right partl!!!

Is that your experience with LG refrigerators? I am not sure if the appliance specialist doesn't have LG expertise (so he keeps ordering the wrong part) or if this is a common thing with LG...
Please, advise...
Sarah

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Old 01-16-2014, 06:16 AM   #2
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Sounds like the appliance specialist screwed up and is trying to pass the blame onto LG
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Old 01-16-2014, 08:01 AM   #3
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http://www.repairclinic.com/Shop-For...0ST-%3d%3d&n=3
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Old 01-16-2014, 09:02 AM   #4
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I've also heard that LG customer "service" is awful. The truth is, they don't have any - they subcontract it here to some outfit affiliated with Sears. I've also learned (after spending $10K on all-new LG kitchen appliances because the wife liked how they looked) that LG products have a reputation for poor reliability. So far, though, in four years nothing has needed work exept the wall oven (mouse chewed through some wires). That problem was fixed without issue.
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Old 01-22-2014, 02:20 PM   #5
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Sorry, I think I was breaking the rules a little by posting a link to another site.
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Old 10-10-2016, 08:55 PM   #6
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Re: LG refrigerator broken. Major design flaw, which they knew about.


March 2015 bought LFXS30766S model fridge. Paid a lot at Sears for it.
Sep 2016 it died.
Called repair, guy came a week later. DC cooling motor had shot craps. Ordered parts.
Parts came ($405).
Repair man came back to repair ($200 more)
The Problem? Design flaw at the factory allowed moisture to accumulate behind the back interior panel. Moisture froze, turned into an iceberg, choked DC motor fan, DC motor died.
New replacement panel installed, but this time with add-on screw, to secure the back panel in place and keep moisture out.
Called LG 3X,sent 4X messages to Voice of Consumer (VOC).Explained that in only 18 months, I was out $605 and three weeks with no refrigerator, BECAUSE OF A DESIGN FLAW IN MY UNIT, WHICH LG ALREADY KNEW ABOUT.
Response: TS. We don't make refunds for this type issue under any circumstances.
MY LG REFRIGERATOR IS POORLY DESIGNED AND EXPENSIVE TO REPAIR. CUSTOMER SERVICE IS NON-EXISTANT.

Life is Good? No LNG is more like it.

Never again for me, thx.
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Old 10-10-2016, 10:12 PM   #7
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Re: LG refrigerator broken. May take THREE WEEKS to get the right part


I'm assuming you had an IF error or ff error? On some of the lfx models they had issues with it freezing up in the back and they made a new grill fan assembly with a heater assembly in the back to keep from freezing up again. Also if you used a LG service center that repair was covered by an extended warranty at no charge to consumer. If you used a non certified service center you were out of luck. They would not have even known about the new repair advice. Now I can't be sure if yours is one of those models because I don't have all your info. But let me explain how they operate, if you get one of those codes after so many tries the main pcb shuts off power to the motor so that it does not burn up. Since you were charged over $400 for the part I really feel you were taken advantage of by your service company. I also don't feel the correct repair was made. Also keep in mind that I never looked at your unit but it is extremely rare that it would burn up. But I am very familiar with the product and the company and I think you may be pointing the finger in the wrong direction
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Old 10-10-2016, 10:55 PM   #8
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The error code was IF, and the motor didnt burn up, it just quit. Reset breaker continuously, Unit cooled for a while, th we need locked up again and again.
Went to Sears, where i bought the unit, and they orchestrated the service call.
Either way, the repair guys had to break open the interior panel out of the unit, which contained the DC motor, and replace it after removing the iceberg that locked up the fan/motor.
LG knew this problem existed, because the repair part was re-fashioned to solve the issue. And, LG company response was "golly, that's too bad".
Thx for your very informed response to my concerns--more than LG's!--but until the iceberg issue was resolved, the DC fan/motor problem would never get well by itself
Amazing that the Sears/LG support guys never talk.
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Old 10-10-2016, 11:08 PM   #9
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Re: LG refrigerator broken. May take THREE WEEKS to get the right part


Actually if freezer was totally thawed out it would have worked properly again after frig had been unplugged and plugged back in. But you would have had to leave unit unplugged at least overnight and with the door open. But who wants to do that with a one year old frig. But the problem would have come back in maybe 3 months, 6 months a year, who really knows. Sorry you didn't get a better serviceman. When you have the if error until the Unit was thawed out the motor would never have been able to start so the code would never go away. If you had turned the ice maker off then the code would have gone away until your serviceman got there. Pretty sure your issue was what I described. If it was Sears maybe get them to check the service bulletins if any on your unit and see if the tech made the proper repair. If he didn't ask for a refund, it can't hurt. The squeaky wheel gets oiled lol
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Old 10-12-2016, 08:47 PM   #10
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Re: LG refrigerator broken. May take THREE WEEKS to get the right part


A week to 10 days is the most I've dealt with.
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Old 10-27-2016, 03:34 PM   #11
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Re: LG refrigerator broken. May take THREE WEEKS to get the right part


I don't own LG appliances myself, but I do know someone who bought an LG washer and dryer combo. It crapped out a few years later (outside of warranty) and found out the pump part number didn't exist anywhere. After making calls to LG she was told she was out of luck (as in: part no longer available.)

Did some research, found out that LG doesn't actually make any parts themselves, they just buy whatever they can from the commodity market and builds appliances from them. So don't expect any parts availability years down the road. I have heard this from repair guys, and even salesmen. I actually came across an appliance store that doesn't carry LG anymore because of all the reliability problems.

I never had issues with my LG computer monitor. We have dozens of them at work. But for some reason the LG appliances are substandard and I wouldn't even consider buying one.

Anyone remember the Goldstar crappy electronics brand back in the day? LG stands for Lucky-Goldstar, as these two companies with lousy products merged some time ago and formed LG. Food for thought.
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Old 10-27-2016, 05:05 PM   #12
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Re: LG refrigerator broken. May take THREE WEEKS to get the right part


I had an LG washer and dryer that worked fairly well for about a decade. We used the heck out of them too - kids. I did eventually give up on trying to locate a new door seal for the washer, after the wrong part arrived 2 different times from 2 different places. I just put a towel under the front of the machine to catch drips and called it a day.

I did actually replace them with new LG units. LG has a higher reliability rating (usually) than GE - the brand I usually buy. The difference being I knew I'd get a GE part when I needed it. Then GE sold to Haier and I have even less confidence in finding a part from China vs. Korea.
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Old 10-28-2016, 10:46 AM   #13
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Re: LG refrigerator broken. May take THREE WEEKS to get the right part


I think its quite common, a lot of the reps have no idea what you talk about when you are trying to diagnose an issue wiht them and will do anything to get you off the phone.

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