LG Refrigerator Broken. May Take THREE WEEKS To Get The Right Part - Appliances - DIY Chatroom Home Improvement Forum

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Old 01-15-2014, 10:48 PM   #1
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LG refrigerator broken. May take THREE WEEKS to get the right part

Hey guys!
We have a broken LG refrigerator (Model LFC23760ST)

An appliance specialist stated that LG sent him 2 wrong parts when he ordered them (control panels). He also mentioned that LG has horrible customer service, and a lot of times LG sends WRONG PARTS, that's why, he warned us, it may take THREE WEEKS to get the right partl!!!

Is that your experience with LG refrigerators? I am not sure if the appliance specialist doesn't have LG expertise (so he keeps ordering the wrong part) or if this is a common thing with LG...
Please, advise...


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Old 01-16-2014, 05:16 AM   #2
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Sounds like the appliance specialist screwed up and is trying to pass the blame onto LG


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Old 01-16-2014, 07:01 AM   #3
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Old 01-16-2014, 08:02 AM   #4
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I've also heard that LG customer "service" is awful. The truth is, they don't have any - they subcontract it here to some outfit affiliated with Sears. I've also learned (after spending $10K on all-new LG kitchen appliances because the wife liked how they looked) that LG products have a reputation for poor reliability. So far, though, in four years nothing has needed work exept the wall oven (mouse chewed through some wires). That problem was fixed without issue.
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Old 01-22-2014, 01:20 PM   #5
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Sorry, I think I was breaking the rules a little by posting a link to another site.
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