Kenmore Washer - Agitator not moving
The washing machine (Kenmore direct drive) in my rental unit is down, just as my tenants are leaving. I'm trying to diagnose the problem, and the probable cause, so I can determine whose going to pay for the parts/repair.
Here's the scoop ... when the machine runs, the agitator doesn't move, although I can hear the motor running. The agitator will move freely (but not overly loosely) by hand. Is it a bad coupling? Would this be caused by overloading?
Being a DIYer, I want to try to fix it myself ( I've rebuilt dryers, but haven't tackled a washer yet), but need some advise on where to begin.
Thanks in advance