I have a Kenmore model 110.16502690 top load washer that's been pretty reliable over the years.
About a month ago it stopped working, basket won't spin but I could hear the motor turning. After taking it apart it was the motor coupling that broke. The "black rubber wheel" in the middle of that sandwich cracked and broke off.
I looked up a nearby appliance parts store and went over to get a replacement. I asked for a genuine OEM replacement but they gave me something that looked a little different. They said this is the genuine replacement part and that's all that's available, and I did search online as well and that seems to be all that's available as well.
I did see some "versions" of this part, there is another version where the white couplers on either sides with a metal sleeve, but I also saw a few web sites stating this is a bad design because if it's going to fail, they prefer the coupler to fail instead of a much more expensive part, makes sense.
The part I got from this appliance store says "285753" and the brand name is "Jason".
Now a month later, I have the same failure. The middle piece cracked, so did one of the white couplers.
Now I am wondering...why it failed? Is it:
#1: The part I got is generic, inferior and just doesn't last long. If so where can I get reliable genuine OEM parts?
#2: Just a coincidence, may be an extra heavy load of laundry and things weren't balanced and this happened, in which case I would go get another "Jason" part 285753.
#3: An indication something else is not aligned which caused stress to the motor coupling, which broke it the first time and now the second time. I need to diagnose somewhere else to trace the source of the real problem, or else I would be replacing motor couplings every few weeks. If that's the case, where should I look?