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Old 01-22-2012, 10:23 AM   #1
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Kenmore M#106.51183.112


Purchased new Kenmore Elite Refirg and had delivered on Friday, Jan. 20 about 6:30 pm. Delivery team layed the refrig. on its back for about 25-35 minutes. The unit was plugged in about 20 minutes afet being layed on it's back.

We waited until 4:00 pm on Saturday to put food in refrig. and freezer per the operators manual. It is now about 44 hours since the unit was plugged in and it is not cooling. Sears says it will be February 1 before they can get repair service to look at it. We have now lost about $250 worth of food.

I have confirmed the temp on the refrig (35 degrees) and the freezer (0 degrees) are set properly.

PLEASE ..... any help would be GREATLY APPRECIATED ...bertb76@gmail.com

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Old 01-22-2012, 10:36 AM   #2
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Kenmore M#106.51183.112


And you have checked that there's power at the outlet right?
Is it making any noise like it's trying to run?

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Old 01-22-2012, 11:02 AM   #3
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Kenmore M#106.51183.112


Yes power is on fans are running sounds like compressor clicked to come on but does not stay on.
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Old 01-22-2012, 11:07 AM   #4
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Kenmore M#106.51183.112


Just a guess here.
Unplug it, wait 5 min. and plug it back in.
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Old 01-22-2012, 01:22 PM   #5
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Kenmore M#106.51183.112


calls Sears and DEMAND better service, that is just ridiculous. Cuss them, threaten them and then get nasty. If they do not send a tech within a day then demand a new refrig, do not take no for an answer.
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Old 01-22-2012, 02:02 PM   #6
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Kenmore M#106.51183.112


Call Sears and return it. Tell them to just come and get it. Brand new and not working, no way. If it had been in use then I'd consider repairing it.

I hope you paid with a credit card.
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Old 01-25-2012, 08:49 PM   #7
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Kenmore M#106.51183.112


If the compressor just "clicks" then the start components are not working. If it does cool down but not to the correct temp then the cap-tube is obstructed. Try unplugging it and wait 5 or 10 minutes and plug it back in. This may be a dumb question, but why was it on it's back for 30 minutes? You should wait at least 12 hours before starting a frig or freezer after laying it on it's back or side for any extended amount of time.

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